LAV KUMAR SINGH
Principal Consultant | Manager (Salesforce)
Bengaluru,KA
Summary
Experienced Salesforce Project Manager with 14 years of IT experience, including 7+ years leading Salesforce projects, with a proven track record of executing Enterprise, Regulatory projects in BFSI, Cloud Contact Centre (CCaaS), HealthCare, Manufacturing, Transportation, Cards and Payment. Proficient in Agile and Waterfall methodologies, Stakeholder management, and driving user adoption. Skilled at delivering scalable, customer-focused solutions on time and within budget, ensuring business growth and operational excellence.
Overview
14
14
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Principal Consultant | Manager
PwC India
09.2025 - Current
- Leading end-to-end Salesforce LOS Implementation across secured and unsecured loans products, servicing and management, ensuring timely and successful delivery aligned with business objectives.
- Collaborate with Cross-Functional teams, Develop Project Plans, and monitor progress using Agile methodologies.
- Work with Stakeholders to gather Business Requirements and prepare a detailed project plan.
- Work closely with team members and participate in the review of SOW, Business Requirement Documentation, and Solution Design documentation.
- Drive the strategic direction for solution delivery, ensuring client needs are addressed while aligning with broader business objectives.
- Oversee end-to-end delivery of client solutions, ensuring timely, within-budget, and scope-bound execution of projects.
- Prepare, manage project schedules, WSR, WBS, and Purchase/Change orders, and share reports on the status of the project to relevant stakeholders, including escalating issues where appropriate.
- Conduct ongoing risk assessments; report identified risks to management; provide recommendations for mitigation of risk; ensure RAID (risks, actions/assumptions, issues, decisions) are documented to deliver key project objectives.
- Continuously improve project delivery methodologies and implement best practices to boost efficiency, scalability, and quality.
- Team enablement – confirm the technical team has all the technical tools required to start work (Sandboxes, Licenses, etc.)
- Lead, mentor, and develop a high-performing delivery team of project managers, solutions leads, and delivery specialists, ensuring alignment with organizational goals and project vision.
- Conducted release readiness and milestone reviews, resolving deployment conflicts, and guiding teams on technical practices like CI/CD and TDD.
- Designed and maintained reports, project risk logs, and mitigation plans while managing resource allocation and client communications.
- Resolve impediments and ensure the progress milestones are met.
- Client: Vistaar Finance (LOS)
Senior Project Manager
TechMatrix IT Consulting
01.2025 - 07.2025
- Manage Salesforce Implementation and Support Projects across Financial, Sales, Service, and Marketing Cloud.
- Collaborate with Cross-Functional teams, Develop Project Plans, and monitor progress using Agile methodologies.
- Work with Stakeholders to gather Business Requirements and prepare a detailed project plan.
- Work closely with team members and participate in the review of SOW, Business Requirement Documentation, and Solution Design documentation.
- Drive the strategic direction for solution delivery, ensuring client needs are addressed while aligning with broader business objectives.
- Oversee end-to-end delivery of client solutions, ensuring timely, within-budget, and scope-bound execution of projects.
- Prepare, manage project schedules, WSR, WBS, and Purchase/Change orders, and share reports on the status of the project to relevant stakeholders, including escalating issues where appropriate.
- Conduct ongoing risk assessments; report identified risks to management; provide recommendations for mitigation of risk; ensure RAID (risks, actions/assumptions, issues, decisions) are documented to deliver key project objectives.
- Continuously improve project delivery methodologies and implement best practices to boost efficiency, scalability, and quality.
- Team enablement – confirm the technical team has all the technical tools required to start work (Sandboxes, Licenses, etc.)
- Lead, mentor, and develop a high-performing delivery team of project managers, solutions leads, and delivery specialists, ensuring alignment with organizational goals and project vision.
- Conducted release readiness and milestone reviews, resolving deployment conflicts, and guiding teams on technical practices like CI/CD and TDD.
- Designed and maintained reports, project risk logs, and mitigation plans while managing resource allocation and client communications.
- Resolve impediments and ensure the progress milestones are met.
- Collaborate with Salesforce Architects and Developers to ensure the design and Implementation of Solutions align with best practices and meet business requirements.
- Change Management – Manage changes to project scope, requirements, assess impact, and communicate effectively with stakeholders.
- Documentation – Maintain and contribute to comprehensive documentation, including Project Plan, Weekly Status Reports, Risk Register, and Communication Plan.
- Project Management tools used: JIRA, Confluence, and Microsoft Office Suite.
- Client: PSU (Govt. Bank) – Whitelisted (BFSI)
Senior Technical Project Manager
Girikon Technologies
10.2020 - 10.2024
- Successfully managed the Five9 account, a leading Cloud Contact Center solutions provider, delivering multiple Salesforce CRM initiatives across GTM, PSD, Community Development, Data Migration, and BAU support.
- Led project planning, resource allocation, stakeholder communication, budgeting, and purchase order management, aligning delivery with strategic business objectives.
- Oversee end-to-end delivery of client solutions, ensuring timely, within-budget, and scope-bound execution of projects.
- Prepare, manage project schedules, WSR, WBS, and Purchase/Change orders, and share reports on the status of the project to relevant stakeholders, including escalating issues where appropriate.
- As per RAID (Risks, Assumptions, Issues, Dependencies), performed risk management – identify and mitigate risks or issues on a project-by-project basis, implementing strategies to minimize impact to the project, controlling deviations from the project schedule and estimated costs.
- Continuously improve project delivery methodologies and implement best practices to boost efficiency, scalability, and quality.
- Team enablement – confirm the technical team has all the technical tools required to start work (Sandboxes, Licenses, etc.)
- Lead, mentor, and develop a high-performing delivery team of project managers, solutions leads, and delivery specialists, ensuring alignment with organizational goals and project vision.
- Led Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, ensuring team alignment and productivity.
- Mentored/coached and guided teams (Developers/QAs), Scrum Masters, and Project Managers in Agile-Scrum methodology, driving continuous improvement and performance optimization.
- Conducted release readiness and milestone reviews, resolving deployment conflicts, and guiding teams on technical practices like CI/CD and TDD.
- Client: Client: Five9 (U.S.)
- Led cross-functional teams in delivering complex technical projects, achieving on-time completion and enhanced stakeholder satisfaction.
- Implemented Agile methodologies to streamline project workflows, resulting in increased team efficiency and reduced delivery times.
- Managed project budgets and resource allocation, ensuring optimal use of resources and alignment with strategic objectives.
- Developed comprehensive project plans and timelines, facilitating clear communication and tracking of project milestones across departments.
Project Manager
Manras Technologies
03.2020 - 10.2020
- Led the end-to-end implementation of a customized Salesforce CRM solution for Metalman Auto to digitize and optimize their Request for Quote (RFQ) and Technical Evaluation (TE) processes. Transitioned from manual Excel-based workflows to a centralized, automated CRM platform, improving operational transparency, efficiency, and decision-making.
- Managed project delivery, timelines, and stakeholder communication across cross-functional teams.
- Ran business requirement gathering, process mapping, and gap analysis.
- Coordinated with Salesforce consultants to design and implement automation workflows and data models.
- Led user training and adoption strategy to ensure smooth transition and usage.
- Remove impediments to the team, whether internal or organizational. When necessary, escalates impediments to facilitate rapid resolution.
- Led Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, ensuring team alignment and productivity.
- Maintained transparency by keeping stakeholders updated and ensuring cross-functional team collaboration.
- Client: Metalman Auto (Manufacturing Sector)
Manager
smartData Enterprises
05.2015 - 11.2019
- Managed the implementation of Salesforce-based solutions for ICIX, a cloud platform provider specializing in Environmental, Social, and Governance (ESG) compliance and Supply Chain Risk Management. The project focused on providing their clients a platform with transparency, compliance, and performance monitoring across global supply chains.
- Led the project lifecycle, including planning, resourcing, execution, stakeholder communication, and risk management.
- Oversaw integration and migration between ICIX’s legacy system and Salesforce to streamline onboarding, compliance workflows, and trading partner management.
- Collaborated with cross-functional teams and client stakeholders to align reporting requirements with system capabilities.
- Developed custom dashboards and reports using Wave Analytics (now obsolete), tailored to specific client requirements.
- Leveraged tools like Jira and GIT for deployment management, tracking project health, and producing status reports.
- Client: ICIX(U.S.) (Governance)
Developer
Dynamic Consultants
11.2011 - 05.2015
- Contributed as a core .NET WPF Developer in the design and development of Q-Health, a desktop-based application developed entirely using WPF without any third-party tools. The application was aimed at enabling digital health risk assessments and personalized coaching, supporting Road to Health’s mission of promoting healthier lifestyles and preventing chronic diseases.
- Designed and implemented responsive, user-friendly UI components in pure WPF following MVVM architecture.
- Developed health risk assessment modules covering conditions such as diabetes, cardiovascular diseases, and cancer, based on clinically validated algorithms.
- Ensured high performance and stability of the application through rigorous testing and code optimization.
- Client: RTH - Q-Health (U.K.) (HealthCare(Digital health and Wellness))
Education
Bachelor of Science - Computer Science & Engineering
Amity University
Lucknow, India 04.2001 -
No Degree -
Pioneer Montessori Inter College
Lucknow, India 04.2001 -
High School Diploma -
Pioneer Inter College
Lucknow, India 04.2001 -
Skills
Project Planning & Execution
Certification
Salesforce Certified Administrator
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Mobile
+91-9814860299