Lava Kumar A R
Bangalore
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Vigilance Manager
AU Small Finance Bank
Bangalore
2024.04 - Current
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Conducted interviews with customers to verify their identity and validate information.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Documented investigative findings in reports.
- Opened investigations into issues brought up by individuals in community.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Maintained up-to-date knowledge of relevant federal laws regarding fraud prevention.
- Provided training and guidance on best practices in fraud detection and prevention.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Division Manager-Internal Audit
Fincare Small Finance Bank
Bangalore
2019.08 - 2024.03
- Developed audit plans for each engagement, establishing the scope, objectives, and timeline.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Researched and implemented best practices to improve audit results.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Performed audits of operational and financial areas to check compliance.
- Coordinated scheduling requirements among clients and auditing team members.
- Reviewed employee expense reports for accuracy and completeness prior to payment processing.
- Interacted with various levels of staff within the organization to obtain information necessary for completion of engagements.
- Facilitated training sessions on audit techniques to other members of the team.
- Monitored progress of corrective action plans implemented by management teams.
- Prepared reports that summarized audit findings and recommended corrective actions.
- Identified opportunities for improvement in internal control systems and procedures.
- Assessed compliance with applicable laws and regulations.
- Analyzed business process flows to identify weaknesses in existing systems or procedures.
Financial Analyst
Accenture Solutions Private Limited
Bangalore
2018.11 - 2019.08
- Follow-up on delinquent accounts through continuous follow-up with customers, Sales, or Customer Service to obtain timely payment and/or timely dispute resolution.
- Partner with internal and external customers to identify trends, perform root cause analyses, and provide solutions to resolve issues causing deductions.
- Achieve and sustain best practices in effectiveness, quality delivery, and efficiency within a strong internal control framework.
- Identifying areas of process improvements involving tangible benefits, as defined by the organization.
- Review credit profiles for customers via established cadence.
- Contribute to a team environment that is focused on high performance and operational excellence.
- Ensure all HR activities, such as self-assessments and development plans, are completed on time.
- Preparation of analysis report on a weekly, monthly basis.
Cluster Operation Lead
Jana Small Finance Bank
Bangalore
2015.10 - 2018.10
- Currently managing a team of 20 employees in operations, risk, and compliance for 5 NBFC branches for multiple products.
- Direct all operational aspects, including distribution operations, customer service, human resources, and administration.
- Meet goals and metrics.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
- Address customer and employee satisfaction issues promptly.
- Adhere to high ethical standards and comply with all regulations and applicable laws.
- Network to improve the presence and reputation of the branch and company.
- Maintaining standard reports for easy understanding.
Lead-MIS
RuralShores Business Services Private Limited
Chikkaballapur
2015.07 - 2015.10
- Handled data for a large project (300+ Employees)
- Collecting, storing, and reproducing the data in the desired format to the management and the floor.
- Revenue Calculation – P&L
- Creating Stack and Incentives on a monthly basis.
- Maintaining data in relation to headcount and attrition.
- Maintaining Quality Metrics Data on a daily, weekly, and monthly basis.
- Handling employees' details, maintaining daily call data, and its related metrics.
- Creating various ad-hoc reports to support management with adequate data in taking vital decisions, such as identifying outliers and process changes.
- Meeting deadlines based on the management requirements.
Process Lead
RuralShores Business Services Private Limited
Chikkaballapur
2012.01 - 2015.06
- Handled a 50-member team for a US Mortgage process covering Title Posting, Property typing, Policy creation, and Policy printing.
- Interacted with the clients on a day-to-day basis and maintained the liaison.
- Received appreciation from clients for creating visual dashboards, productivity and quality trackers, and macro-enabled Excel templates.
- Received appreciations for cost saving to the company by improving team efficiency with 90% of the capacity utilization.
- Monitoring and controlling backlogs, and forecasting the volumes.
- Handling the escalations in the process, production planning, workload balancing, and effective utilization of resources. Employee production/idle time tracking report.
- Guiding new joiners about the process and daily activities, educating team members regarding updates of the process.
- Ensuring smooth functioning of the day-to-day activities, preparing daily and monthly reports.
- Performing quality check for the transactions, I have been given the responsibility of performing TAT Analysis and Work Allocation.
- Ensure updated standard operating procedures are available for all processes.
Financial Associate
Hewlett Packard Business Pvt Ltd
2007.12 - 2012.01
- Investigate to clear the deductions/claims on the customer account.
- To provide credit to the customer if the deductions/claims are valid.
- Coordination between various internal teams within HP, i.e.
- Accounts Payable, Payment, Accounts Receivable, and Customer Response Center for resolving issues related to the process.
- To act as the key interface with customers to support accounting and reporting requirements.
- Assist staff members in resolving problems and issues that arise with customers.
- Periodic review and updating of process documentation.
- Perform quality check on activities completed by newcomers.
- Work on escalations and record the measures taken to prevent them from occurring.
- Devise plans to educate new recruits on the process.
- Working on various process improvements.
- Weekly review of trackers and checklists.
- Responsible for resolving queries from customers across the globe.
- Responsible for resolving queries through remote access.
- Expert on Dispute Management.
- Assist cash application in posting deductions to customer accounts.
Timeline
Vigilance Manager
AU Small Finance Bank
2024.04 - Current
Division Manager-Internal Audit
Fincare Small Finance Bank
2019.08 - 2024.03
Financial Analyst
Accenture Solutions Private Limited
2018.11 - 2019.08
Cluster Operation Lead
Jana Small Finance Bank
2015.10 - 2018.10
Lead-MIS
RuralShores Business Services Private Limited
2015.07 - 2015.10
Process Lead
RuralShores Business Services Private Limited
2012.01 - 2015.06
Financial Associate
Hewlett Packard Business Pvt Ltd
2007.12 - 2012.01
- SAP R3 (ERP), Oracle (ERP)
- Tally7.2
- DCA (Diploma in Computer Application )
- Oracle Flexcube 11.6,Salesforce.com (SFDC)
- MS-Office with Advanced Excel –MIS Reporting
B Com -
SLN College
P.U.C -
Junior college
S.S.L.C -
Navarathna High School
Summary
Accomplished professional with over 16 years of comprehensive experience in Vigilance, Internal Audit, Banking Operations, MIS Reporting, Operations, Accounts Payable, and Accounts Receivable. Demonstrated expertise in ensuring rigorous compliance, optimizing financial processes, and driving operational excellence. Proven track record in leading internal audits, managing banking transactions, and delivering precise MIS reports. Skilled in overseeing accounts payable and receivable functions, enhancing financial controls, and implementing cost-effective solutions. Seeking to apply a diverse skill set and in-depth experience to a forward-thinking organization, with a focus on advancing financial and operational performance.
Skills
- Team Leadership
- Operations Management
- Workforce Management
- Financial Management
- Schedule Preparation
- Complex Problem-Solving
- Time Management
- Staff Training and Development
- Project Management
- Staff Management
- Key Performance Indicators
- Verbal and written communication
Education
B Com -
SLN College
01.2006
P.U.C -
Junior college
Chikkaballapur01.2003
S.S.L.C -
Navarathna High School
Certification
- SAP R3 (ERP), Oracle (ERP)
- Tally7.2
- DCA (Diploma in Computer Application )
- Oracle Flexcube 11.6,Salesforce.com (SFDC)
- MS-Office with Advanced Excel –MIS Reporting
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Telugu
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Affiliations
Active participant in the Sri Sathya Sai Seva activities since 2015, voluntary services in the villages, medical camps, daily breakfast service to the kids etc.
Accomplishments
- Received many recognitions and rewards in arts & crafts at the school and university levels
- Received Many Star of the Month award & Star of The Quarter for Accounts Payable & Accounts Receivable Process
Personal Information
- Date of Birth: 07/06/1985
- Gender: Male
- Marital Status: Married
Father's name
Ananthramachar
Disclaimer
I hereby declare, that the above furnished information is true to the best of my knowledge and belief.
References
References available upon request.
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