Lavanya Diddi

Cyber Financial:

Project initiated as part of transformation program with $1 M to offer complete automated solutions to deal with external vendors.

Drove revenue and significantly increased customer satisfaction by designing targeted, data-driven solutions and improvements to all aspects of collection activities.

Project helped Bank by offering safe and secure way to deal with external vendors and also helps generating various reports to evaluate vendor performance, collection activities, KPI & Payments.

Project targets increased vendor performance by 24 % annually with close monitoring system.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Work with diverse international teams to support them with ideas insights and material.
• Implemented UML to prepare use cases, process flow and sequence diagrams from gathered requirements.
• Collaborated with teams in product line transition to streamline manufacturing footprint.
• Participated in product development planning, providing key insights based on predictive modelling.

ORYX application:

As part of transformation program HSBC has implemented change programs in technology and process. Objective of project is to improve efficiency of operations by offering more repayment plans to customers with easy operating tool and target 32% revenue increase annually.

This automation process helped streamlined internal approvals offering standard workflow for easy access & tracking.

Project saves Bank combined 600-man hours month and reducing cost by 18% annually.

• Understand and analyze Business, Functional and Technical requirements of project.
• Conduct in depth analysis and synthesize information to elicit key insights for use in various deliverables.
• Assuming responsibility of project and create roadmap for various stages to ensure completed in timely fashion.
• Evaluated, tested, recommended new opportunities for enhancing software application development and deployment.
• Conducted timely product review meetings with business stake holders and end users to ensure product verification.
• Actively conducted and participated in daily Scrum meetings to analyze progress