Lavanya G
Technical Support Engineer(L-2)
Summary
To serve an esteemed organization which can provide me the opportunity to contribute and utilize my skills and abilities that offers professional growth while being resourceful, innovative and flexible.
Overview
2
2
years of professional experience
2
2
Kannada,English
Work History
Technical Support Engineer Level-2
SYSNET GLOBAL IND PVT LTD
Bangalore
06.2022 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Technical Support Executive
HINDUJA GLOBAL SOLUTIONS
09.2015 - 05.2016
Education
B.E in Computer Science -
GSS Institute of Technology, V.T.U
DIPLOMA - undefined
Government Polytechnic, Ramanagara, Department of Technical education, Karnataka
S.S.L.C - undefined
St.Annen's girls high School, Channapattana, Karnataka Secondary Education Board
Skills
Teamwork and Collaboration
System Configuration Changing
Ticket Management
Technical Support
Interests
Playing Batmittion & Reading
Roles And Responsibilities
- Installing and configuring software, hardware and networks.
- Monitoring system performance and troubleshooting issues.
- Ensuring security and efficiency of IT infrastructure.
- Knowledge on VDI, Citrix.
- Remote support.
- Knowledge on Android/ios devices.
- Hands on Service Now tool.
Personal Information
- Date of Birth: 05/28/1993
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Projects
Towards a Statistical Framework For Source Anonymity In Sensor Network, In this work, we present a new framework for modeling, analyzing and evaluating anonymity in sensor networks. The novelty of the proposed framework is twofold: first, it introduces the notion of “interval indistinguishability” and provides a quantitative measure to model anonymity in wireless sensor networks; second, it maps source anonymity to the statistical problem of binary hypothesis testing with nuisance parameters. be incorporated into the study of anonymous sensor networks.
Training
Software Testing Training in Qspiders Bangalore.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Technical Support Engineer Level-2
SYSNET GLOBAL IND PVT LTD
06.2022 - Current
Technical Support Executive
HINDUJA GLOBAL SOLUTIONS
09.2015 - 05.2016
B.E in Computer Science -
GSS Institute of Technology, V.T.U
DIPLOMA - undefined
Government Polytechnic, Ramanagara, Department of Technical education, Karnataka
S.S.L.C - undefined
St.Annen's girls high School, Channapattana, Karnataka Secondary Education Board