Travel & Cultural Exploration
Lavanya Gadekar
Mumbai,MH
Summary
Results-driven hospitality professional with 6+ years of experience and a prestigious 96% LQA audit score, seeking to leverage expertise in stakeholder engagement and operational oversight to drive excellence at your organization. Proven leader of teams exceeding 30+ personnel, dedicated to optimizing service lifecycle management and elevating brand loyalty.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Data Analyst for Oracle
NTT Data
02.2025 - 12.2025
- Hyper-care Technical Support: Delivered real-time, high-priority. Operational support for international clients, ensuring seamless service continuity, and rapid issue resolution.
- Service Lifecycle Management: Managed full-cycle service requests via the ICCP portal, maintaining 100% SLA compliance, rigorous tracking and timely closure.
- Oracle Cloud Migrations (OCI): Executed end-to-end OCI migration protocols, including UAT domain creation, adm
Duty Manager
Raffles
02.2024 - 02.2025
- Guest Experience Management: Orchestrated end-to-end guest journeys, and served as the lead point of escalation for complex service recovery.
- Large-Scale Leadership: Managed and mentored a diverse team of 30+ personnel, including GREs, Chauffeurs, and Bell Desk staff.
- Operational Oversight: Directed daily front-of-house logistics, including strategic roster planning, inventory control, and vendor relations.
- Audit Excellence: Achieved a prestigious 96% Leading Quality Assurance (LQA) score, upholding world-class service standards.
Duty Manager
DoubleTree By Hilton
11.2022 - 11.2023
- Interim Departmental Leadership: Served as Acting Head of Department (HOD), overseeing all front-of-house operations and strategic decision-making.
- Quality Excellence: Maintained high service standards, achieving an 86% score in a Leading Quality Assurance (LQA) audit.
- Team Supervision: Directed and mentored a team of 30+ personnel, including Bell Desk and Recreation staff, to drive operational efficiency
Executive
Alila Fort Bishangarh
09.2021 - 09.2022
- Interim Leadership: Served as Acting Duty Manager, collaborating with the AFOM to oversee full-scale hotel logistics and front-of-house operations.
- Talent Onboarding: Orchestrated training for 10+ new hires monthly, ensuring rapid technical integration and adherence to brand standards.
- Operational Autonomy: Managed end-to-end shifts independently, resolving complex guest escalations and maintaining service flow.
- Loyalty Champion: Distinguished as "World of Hyatt Membership Champion" for surpassing enrollment and retention targets.
Villa Host/ Associate
Taj Fort Aguada
03.2020 - 09.2021
- Operational Versatility: Executed specialized tasks including private check-ins, breakfast service, custom itinerary planning, and logistics coordination.
- Top-Tier Recognition: Ranked among the Top 3 associates for guest and staff satisfaction; awarded "Covid Champion" for exceptional service during the pandemic.
- Elite "A1 Team" Member: Handpicked by the Cluster General Manager as one of only six members for a high-performance elite task force.
Associate
Westin Mumbai
01.2019 - 02.2020
- Core Competency Mastery: Developed advanced expertise in cashiering, guest relations, shift management, and strategic team building.
- Performance Excellence: Twice recognized as "Employee of the Month" based on unanimous nominations from both senior leadership and guests.
On Job Trainee
ITC Maratha
06.2018 - 10.2018
- Front Office Specialization: Completed a 4-month On-the-Job Training (OJT) program, developing core competencies in front-of-house operations.
- Systems Proficiency: Gained hands-on technical expertise in Opera PMS and Vicas, facilitating efficient guest check-ins and profile management.
Industrial Trainee
The Leela Mumbai
06.2017 - 10.2017
- Front Office Focus: Completed a 4-month Industrial Training program, specializing in high-touch guest interactions and front-of-house service delivery.
- Operational Achievement: Awarded "Efficient Trainee" certification for demonstrating exceptional service standards and operational commitment.
Education
MBA - Pursuing
Amity University
04.2001 -
B.Sc - Hotel Management
IHM Mumbai
01-2018
Skills
Proficient in Microsoft office & zoom
Jira, ICCP, SR, Slack
Time Management
Leadership
Effective Communication
Professional rapport
Critical Thinking
Additional Information
- Data & Technical: Oracle Cloud Infrastructure (OCI), User Acceptance Testing (UAT), Salesforce, Microsoft Dynamics 365, Zoho CRM, Revenue Forecasting.
- Customer Success: Key Account Management (KAM), Customer Lifetime Value (CLV), Churn Mitigation, Net Promoter Score (NPS), CSAT Optimization.
- Operations: Service Lifecycle Management, Process Optimization, SLA Compliance Tracking, Vendor Management, Regulatory Compliance (AML/KYC).
- Leadership: Cross-functional Team Leadership (30+ personnel), Strategic Planning, Change Management, Conflict Resolution
Interests
Yoga & Meditation
Reading & Writing
Timeline
Senior Data Analyst for Oracle
NTT Data
02.2025 - 12.2025
Duty Manager
Raffles
02.2024 - 02.2025
Duty Manager
DoubleTree By Hilton
11.2022 - 11.2023
Executive
Alila Fort Bishangarh
09.2021 - 09.2022
Villa Host/ Associate
Taj Fort Aguada
03.2020 - 09.2021
Associate
Westin Mumbai
01.2019 - 02.2020
On Job Trainee
ITC Maratha
06.2018 - 10.2018
Industrial Trainee
The Leela Mumbai
06.2017 - 10.2017
MBA - Pursuing
Amity University
04.2001 -
B.Sc - Hotel Management
IHM Mumbai