Lavanya Ganesh

Remote-first professional with 10+ years of experience in data entry, data management, newsletter preparation, administrative assistance, customer service and client account management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to support customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Technical skills include Microsoft Office and Office 365, Google Suite, LinkedIn, Zoom Info, Appollo.io, Contact Out, HubSpot, Zendesk, Slack, Quick Books, Chat GPT, Bard.ai, Asana, Calendly, Trello and Canva Reliable Personal Assistant with track record of initiative and accuracy.

• Recognized as best performer of the month for consistent performance.
• Developed and implemented an Excel-based workflow to convert around 3000 links from one format to another, reducing report preparation time.
• Played a key role in the successful launch of a new product line by providing administrative and logistical support. (Amrut Amalgam for CSD)
• Developed and implemented a new sales reporting system that improved efficiency and accuracy
• Increased customer satisfaction by 10% by resolving customer issues quickly and efficiently.
• Prepared comprehensive Pan-African daily, weekly and biweekly newsletters for clients like FIFA, NBA, Jack Ma Foundation, Siemens Gamesa, European Investment Bank and Vertiv by doing extensive keyword research on Google and Social Media
• Use Google Trends and social media listening tools to identify the most popular and trending articles
• Can easily identify popular Global and African media outlets, to research relevant articles according to each genre.
• Quickly read and scan the articles to identify the key points.
• Snip the most important and relevant information from the articles, and format it in a way that is suitable for the newsletters.
• Format the newsletters in a visually appealing and easy-to-read way.
• Can easily use translation tools in Google to summarize and comprehend.
• Provided day to day sales and marketing administrative support to management.
• Single point of contact for sales representatives
• Support and coordinate with materials department, production department and transportation department to ensure timely deliveries.
• Develop monthly sales reports and ensure sales targets are met and report any deviations
• Ability to work and deliver multiple reports under strict deadlines
• Supported in query management such as non-payment of invoices, short payment, pricing variance, quantity variance, excess payments etc
• Secretarial documents maintaining and helping in preparing Agreements or documentation.
• Preparation of commission and incentive statement for sales representatives and commission agents.
• Email drafting, outlining of key points to give satisfactory resolution.

• Number of Children: 2 children aged 12 years
• Marital Status: Married
• Date of Birth: 06/10/85

• Date of Birth: 06/10/85
• Marital Status: Married