Lavanya M
Chennai
Summary
Dynamic Operations Lead with a proven track record at ACCENTURE, excelling in process design and quality control. Spearheaded operational improvements, achieving significant efficiency gains. Expert in data analysis and vendor negotiation, with a knack for identifying customer needs and enhancing service quality. Demonstrates exceptional project management and leadership, ensuring adherence to KPIs and fostering team excellence.
Overview
12
12
years of professional experience
Work History
Operations Lead
ACCENTURE
Chennai
10.2019 - Current
- Resolving escalated issues involving customers, vendors or employees.
- Designing processes that maximize safety while minimizing cost.
- Organized client meetings to provide project updates on KPI and FPY metrics.
- Submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
- Transition taken successfully and strong in Operational Excellence (SOW, SIPOC, HLPM, DLPM, FMEA, Risk Log, Skill Matrix, ETY, 3*3).
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Oversaw quality control processes, achieving agreed % improvement in product and service quality.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Implemented new operational procedures, resultingin an increase in process efficiency.
Senior Analyst
TATA CONSULTANCY SERVICES
Chennai
03.2013 - 10.2019
- Preparation of the Revenue Gain Report at the end of every month, once the old debts are cleared.
- Excellent at organizing the team and always adheres to SLA and OLA.
- Daily deliverables on disputes, supply chain management, and contract management across two teams (billing issues, invoicing, credit and debt analysis, contract renewal, and implementation).
- Preparation of the monthly PPT review, containing the synopsis of the whole month's progress.
- Preventing the forthcoming debt risks and resolving the issue earlier.
Education
Master of Computer Applications - Computer And Information Systems
INDO-AMERICAN COLLEGE
03-2013
Skills
- Data analysis
- Quality control
- Project management
- Vendor negotiation
- KPI reporting
- Process design
- Budget Analysis
- Billing Tool – AMDOCS CRM, KENAN, SALESFORCE, SAP
- Mainframe App – SSBS, BRM
- Entitlement Study (CORD)
Affiliations
- Member of CSR activity.
- BCP Incharge.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Award received for finding the Missing Revenue by validating the Contractual Price Vs Non-Billable Components.
- Received champions league award for resolving aged complex debts (6.5 million) and traveled to client's office
Timeline
Operations Lead
ACCENTURE
10.2019 - Current
Senior Analyst
TATA CONSULTANCY SERVICES
03.2013 - 10.2019
Master of Computer Applications - Computer And Information Systems
INDO-AMERICAN COLLEGE
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