Lavanya Mahendramani

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Engaged with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
• Prepared PDD and SDD with design flows.
• Worked with RPA and technical team members to facilitate the planning and execution of RPA and other automation projects.
• Worked with business units to perform value analysis (ROI) for the processes.
• Coordinating with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
• Identifying scope, benefits, constraints, and risks for RPA automation initiatives; capturing and documenting current state manual processes

Quality Assurance:

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Rejected defective products and approved correct products.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Defined and identified test cases for new application development.
• Optimized test cases to maximize success of manual software testing.
• Executing tests with UI Path(UI orchestrator).
• · Collaborated with product owners to stay current on intended functionality.
• · Troubleshot with end-users and development teams to reproduce, investigate and debug software.
• · Collaborated with developers and product owners to stay current on product features and intended functionality.
• · Developed comprehensive test plans and workforce breakdown structures for complete systems.
• · Directed teams completing regression tests to support successful product development stages.
• · Executed test cases and documented defects, confirming resolution and mitigation of defects.
• Created accurate and successful test scripts to manage automated testing of certain products and features.

• Standardized bug reporting methods for better communication between QA and development teams.
• Mentored junior team members, fostering growth and enhancing team performance.
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
• Streamlined QA processes for improved efficiency, reducing project completion time.
• Implemented Agile (Scrum) methodologies with strong testing Quality Assurance experience
• Extensive experience in using HP Quality Center/ALM and JIRA (Test Planning, Test Lab and Defect Tracking)
• Reviewed all test cases and test scripts for quality and identified additional areas to review
• Represent QA team in grooming calls, planning calls and scrum of scrum calls with clients
• Documented current production methods to identify points of limitation to target for quantification through testing procedures
• Created successful test scripts to manage automated feature testing
• Documented integration issues and vulnerabilities and outlined improvement recommendations
• Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing activities to ensure that the results of a complex enterprise software development using a combination of Agile & iterative methodologies
• Participate in program/project review meetings. Support Quality Assurance Management in determining status, assessing problem areas, suggesting and reviewing corrective actions, directing/planning necessary extra work, rework and re-plan activities
• Oversee test activities which include: design, develop and execute test strategies/plans; debug and troubleshoot; perform impact and gap analysis; monitor and instruct test resources on proper procedures to ensure team compliance, status reporting to Manager on development projects, coordinate issue resolution, defect tracking and defect triage activities
• Risk Management
• Driving process improvements and sharing best practices effectively across the organization
• Analyses patterns of defects for projects & communicates findings to facilitate continual improvement
• Involved in System Integration testing and Regression testing
• Accessibility testing using JAWS
• Identify the risk & dependencies on other integrated applications
• Executed SQL Queries to verify the database updates, inserts and delete records, to extract data from target tables
• Preparing KT documents and provide Knowledge Transition to all the new members who joined the team.
• Experience in testing Media (Audio/Video) validation
• Good SDLC experience/knowledge
• Detailed oriented and able to delegate tasks appropriately
• Mentor a team of Quality Assurance professionals by assisting in objective settings, provide constructive feedback and motivate them to become more efficient
• Driving process improvements and sharing best practices effectively across the organization
• Coordination with other UATs, QA Leads, Project Managers, Development Managers, and QA Core members
• Work with development teams, project managers, and business leadership to align teams with testing priorities
• Manage and lead a team of Software Quality Engineers. Management includes resource management for personnel & hardware, project scoping, tracking
• Managing the development and maintenance of quality assurance test plans, scenarios, cases and scripts
• Execute test plans and create test reports to describe program evaluation, testing, and correction
• Document software defects, using a bug tracking system, and report defects to software developers using Jira
• Act as an expert in the quality engineering, manages test plans and testing methodology for software projects
• Lead and guide other QA team members in developing and evolving standard QA practices