LAVANYA M B
Bangalore
Summary
To assume team leadership responsibilities that facilitate the achievement of complex tasks, thereby contributing to the growth of the company. I aim to enhance my current skill set to higher levels.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
16
16
years of professional experience
Work History
Senior Admin & Accounts
Aarit Academy OPC Pvt Ltd
Rajajinagar
06.2021 - 10.2024
- Maintained day-to-day accounts, and ensured overall staff and student satisfaction.
- Assessed student progress, and managed the certification process.
- Monitored student reviews and feedback.
- Handled employee attendance, and prepared monthly salary sheets.
- Led recruitment efforts for all levels of employees.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Career Counselor & Front Office Executive
Aptech
Malleshwaram
03.2016 - 05.2021
- Managed five business brands: Aptech Computer Education, Aptech Hardware & Networking Academy, Aptech Aviation & Hospitality Academy, Aptech English Learning Academy, and Aptech Banking & Finance Academy.
- Oversaw foreign students' visa and bona fide processes, ensuring compliance with regulations.
- Built and retained a strong management and service team.
- Coordinated with renowned brands (Indigo, AIR India SATS, Globe Ground, Qatar, SpiceJet, and Jet Airways) to expand business activities and establish a global network.
- Responsible for financial planning and implementing business processes to enhance training delivery and student satisfaction.
- Conducted recruitment and selection processes
- Managed escalations, returns, and refund policies.
- Supervised sales managers, telecallers, and training delivery teams.
- Collaborated with other professionals including educators, employers, and government agencies to provide resources for successful job placement.
- Encouraged ongoing self-development through goal setting activities.
Accounts Assistant
Royal Translines
04.2009 - 12.2012
- Maintained accounting records and conducted audits related to transport.
- Prepared and sent transportation quotations to factories.
- Interacted with customers and managed incoming call logs.
- Assisted customers with queries at the front office.
- Assisted in accounts receivable, payable and general ledger activities.
- Researched, analyzed and resolved billing issues with customers or vendors promptly.
- Generated monthly financial reports for management review.
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes.
- Reconciled bank statements on a regular basis.
- Processed company receipts, sales invoices, and payments from customers and suppliers.
- Assisted financial professionals with managing general ledgers and account statements.
Education
P.U.C -
Karnataka Secondary Education Examination Board
Bengaluru City04-2009
SSLC -
Karnataka School Examination And Assessment Board
Bengaluru03-2007
Skills
- Microsoft Excel
- Team building
- Customer service
- Financial analysis
- Employee training
- Client relations
- Good Telephone Etiquette
- Computer skills
- Troubleshooting
- Training & Development
- Project planning
Languages
English
First Language
Timeline
Senior Admin & Accounts
Aarit Academy OPC Pvt Ltd
06.2021 - 10.2024
Career Counselor & Front Office Executive
Aptech
03.2016 - 05.2021
Accounts Assistant
Royal Translines
04.2009 - 12.2012
P.U.C -
Karnataka Secondary Education Examination Board
SSLC -
Karnataka School Examination And Assessment Board
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