Puppala Suresh
Visakhapatnam
Summary
Seeking a challenging position within an innovative and progressive organization where I can apply my diverse skill set and adaptability to excel in a dynamic professional environment. Dedicated to contributing to organizational success while continually enhancing my own capabilities and achieving personal growth.
Overview
7
7
years of professional experience
Work History
Data Analyst
Co Enterprise
08.2021 - 02.2022
- Demonstrated proficiency in data analysis techniques and methodologies during a tenure spanning six months. Provided actionable insights to drive strategic decision-making.
- Translated raw data into meaningful information using statistical techniques.
- Provided data-driven solutions to support decision making.
CSE (Customer service Executive)
Vodafone idea limited
Visakhapatnam
04.2015 - 04.2019
- Exhibited dedication and commitment throughout a four-year tenure, delivering exceptional customer service experiences.
- Engaged with walk-in customers on a daily basis, proficiently resolving queries and facilitating sales transactions.
- Ensured strict adherence to established store processes, maintaining meticulous documentation and efficient system utilization.
- Drove attainment of challenging targets set by the organization across various performance parameters.
- Proactively managed customer churn and consistently upheld high levels of customer satisfaction.
- Diligently followed up on customer issues to ensure resolution and enhance overall satisfaction.
Education
Bachelor of Technology - Electronics & Communication
JNTU
12.2014
Diploma - Electronics & Communication
SBTET
12.2011
Skills
- Proficient in Salesforce, encompassing both Development and Administration capabilities
- Advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
- Strong understanding of internet concepts and website functionality
Accomplishments
- Recognized with a Merit Certificate by the Zonal Manager, Visakhapatnam, in July 2015 for outstanding performance in monthly sales.
- Honored with the prestigious Zonathan Award 2017 presented by the Sales Head (AP & TS).
- Received the Vodafone Star Award (AP & TS) 2018 from the Circle Retail Lead in recognition of exemplary performance.
Projects
- Conducted a comprehensive study on “Mineral Deduction and Mining” with reference to the operations of L & T in Visakhapatnam.
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: Mr Puppala Venkata Ramana
- Date of Birth: 06/20/93
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the above furnished information are true and correct to the best of my knowledge.
Timeline
Data Analyst
Co Enterprise
08.2021 - 02.2022
CSE (Customer service Executive)
Vodafone idea limited
04.2015 - 04.2019
Bachelor of Technology - Electronics & Communication
JNTU
Diploma - Electronics & Communication
SBTET
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