Lavanya Rajan

• Head of HR for Yahoo India, Australia, Singapore and New Zealand
• Strategic HR partner/leader for the executive leadership team in the regions
• Managed the operation of the site as the site HR head
• Directly supported across all business channels: sales, engineering, customer support, product and support team. My role was to design talent strategy built to enable leaders to hit respective year over year revenue goals, as well as build natural connection points to accelerate both talent development and growth of existing books of business.
• Proposed and supported to bring outsourced Ad Quality review and Payment Fraud functions in house to facilitate team integration & drive annual Yahoo cost savings of $1 MM+
• Serving as Diversity Equity and Inclusion HR Business Partner to deliver against India’s Diversity Annual Report commitments to increasing female representation across the business.
• Built structure and transparency into ratings calibration and promotional decision making by introducing a bottoms up Annual Talent Review process. Increased visibility of top performers across the wider leadership population which eliminated proximity bias and established clear criteria for meeting expectations in both competencies and account delivery by level.
• Partnered with leadership to establish account criteria to require senior level talent coverage. This allowed us to right size hiring and slow promotion velocity across the org by down levelling backfills through attrition or ensure we’re mapping our most skilled employees against th most complex clients.
• Partnered with managers and their leadership teams on compensation cycles, promotion cycles, calibration & succession planning and internal/global mobility programs for an total employee population ~1000.
• Led key HR initiatives: external recruiting, strategic workforce planning, organizational restructuring and employee engagement to achieve annual and quarterly business objectives and key results.
• Partnered with HR Central Functions including Talent Acquisition, HR Ops, DE&I, ER, Comp & Ben & Learning and Development to deliver processes to meet business objectives.
• Played the role of a mentor for the Emerging Leaders ( program to internally groom high potential employees)

• A change management leader with demonstrated strategic thinking, systems understanding and organization agility to successfully lead large-scale, global, company-wide change initiatives with strong consulting and influencing skills; proven ability to partner with cross-functional subject matter experts, facilitate the collection of disparate points of view and recommend a cohesive and relevant action plan and then land those initiatives within the company.
• Managed and continuously improved the corporate annual organizational, talent, performance and succession management processes; leverages a customer-driven approach to design to ensure that talent processes are simple, easy and effective; optimize to develop increased capabilities and high-performance culture.
• Remained as a thought leader and hands-on owner of the implementation of the unique performance and promotion review process and talent programs. The goal is to increase the capabilities as a company as strive for more consistent performance evaluation criteria.
• 16 % increase in efficiency across the Positive Response Rate (PRR), by moving the graph towards 83.2% PRR as against the 72% before the program.
• Recorded 7.5% across Contract Handling Time (CHT) as against 10.5%
• Recorded a massive 20% decrease in attrition as against the 45% prior to the intervention
• Increased overall Customer Satisfaction CSAT by 23%Strategically designed policies to control lost hours recorded due to delayed logins and early logouts. The effort aided in an overall increase of 1.1% in productivity per month, in turn resulting in a 43% decrease in lost hours per quarter, and 250K USD as revenue saved in Q4 of 2018.

• Handpicked and hired to lead the HR operation and shared service across the whole HR service team. Strategically planned and drove the complete recruitment lifecycle processes across on-boarding, pay and award, exit automations for the organization.
• Delivered quality service and was chosen to lead the establishment of Bangalore branch and streamline operations for smooth functionality. Increased the size and growth of the team by 25% in one year.
• Actively participated in cross functional process improvement initiative to attain organizational objective.
• Guided in devising and executing training programs to improve the quality and productivity of the team as well as stakeholders.
• Spearheaded process improvements to enhance the operational efficiency, ensured proper utilization of resources provided by internal systems, departments, policies, and procedures.

Supervised senior business and HR stakeholders across the business to pay, role upgrade, career alignment, titling and manager awareness. Led the pay and performance processes for ~ 4000 members while delivering business support for merger of two businesses with diverse culture.

Spearheaded HR operations to support incubation and growth of new account to 400 employee bases in 1 year. Secured employee satisfaction scores for multi-location key accounts through cultural sensitivity, manpower planning and employee engagement

Recommended possible improvements to recruitment process, helping to reduce applicant drop-off rate.

Used recruitment tools to reduce selection ratio for more efficient recruitment process.

Positively influenced hiring leaders to apply best practices and talent acquisition tools.