Lavanya Rajan Babu

Senior Analyst, Fidelity Investments April 2020 – February 2026 | Chennai, Tamil Nadu.

•Managed Volume submitter document administration for a diverse portfolio of over 23,000 active plans, ensuring compliance across Emerging, Mid, and Advisor markets.

•Executed 25,000+ annual plan amendments by partnering with Client Relationship Management to streamline workflows and meet rigorous deadlines. Exercised high-level autonomy in interpreting complex business policies and applying independent judgment to resolve documentation discrepancies.

•Served as a subject matter expert (SME), providing guidance and technical instruction to team members on amendment processing and procedural standards.

•Led internal knowledge sharing by instructing peers on decision-making frameworks and best practices for plan amendments.

•Coordinated cross-departmental communications to ensure documentation aligned with both client needs and internal compliance standards.

•Strategic Document Management: Consulted with Managing Directors and key stakeholders to draft and execute plan amendments for WI Core market clients, ensuring 100% alignment between client intent and legal execution.

•Systems & Compliance Oversight: Served as the primary control point for Defined Contribution recordkeeping, auditing system configurations to ensure absolute synchronization with plan provisions. •

• Fiduciary Signatory: Held delegated authority to countersign amendments and service agreements on behalf of the firm, providing final quality oversight for work produced by interns and temporary staff.

• Cross-Functional Leadership: Orchestrated complex updates by managing workflows across Testing, Systems Installation, and Conversion Services to ensure seamless plan transitions.

SENIOR PROCESS SPECIALIST, FIDELITY INVESTMENTS
June 2014 – March 2020
• Part of DC MONEY OUT – Hardship team Chennai handling numerous
transactions of the funds from the 401K accounts.
•Allocating work to associates, attending the clarifications of peers and
monitoring queues on daily basis.
•Maintaining all kinds of team database and producing reports to the
managers.
• Processing of back office operations specially trained in monetary
transaction both automated and manual.
•Sharing of knowledge with team members on any new complex scenarios.
• Providing training to the new joiners/Resume associates/Agility associates
to get them onboard in process and updating the team on recent changes
in plans and procedures.
•Handling of escalated emails and calls both from internal and external
hierarchy.
• Specially trained to handle sensitive clients
•Preparing reports for RCA meeting.
•Organizing formal huddles

CROSS TRAININGS
• Got cross trained for loan process which was newly set up in Chennai.
•Got trained in loan-ream, loan defaults.
•Plan to plan transfer
•RIPC – Roth in plan conversions and by phones.

•Led project initiatives to improve client engagement strategies.

•Analyzed investment portfolios to optimize asset allocation recommendations.

•Mentored junior associates on compliance and regulatory standards.