Lavanya R B
Yelahanka Newtown
Summary
Innovative RPA Business Analyst (Ui path) skilled at enhancing and optimizing business processes to ensure growth and success. Experienced with analyzing internal workflow process to identify areas of enhancement, developing and implementing business development plans, and assessing business requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst – RPA (Ui path)
Carelon Healthcare
Bangalore
02.2024 - Current
- I have completed Requirement gathering for Welcome Email letters for 20+ Markets
- Completed updating details of AS_IS & TO_BE Workflow for Welcome Emails & I’m also responsible in updating PDD, when Change requests are received for respective markets
- We are currently working on sending Welcome Emails for the providers for 20+ Markets & Brands in US
- BOTs will be segregated according to Regions (East, Central, West) to pick up respective templates, fill in the mandatory details in templates and send Welcome Emails to providers
- Same copy of sent Welcome Emails to be saved in the Shared path for future records, which was completed by BOT
Senior Business Analyst – RPA (Ui path)
Carelon Healthcare
Bangalore
02.2024 - Current
- I have completed requirement gathering for RA-tickets fallout process end-end
- I have successfully completed updating the PDD with workflows and all the mandatory details to update
- BOT works by extracting the mandatory details from RA Database and adding the details in CAQH Application, if the Provider details is not available
- BOT adds the new Provider details to the CAQH Application, if provider is currently unavailable
- In EPICS Application - fill all the mandatory details and CAQH ID and update the EPICS ticket ID details back to Database
- Send mail notification to Distribution list, post completion of BOT execution
- Update credential details of the ticket in RA Database through queries
RPA - Business Analyst (Ui path)
UST Global
Bangalore
02.2023 - 01.2024
- Completed Requirements gathering session for TTV – Experian, for Banking domain
- Expertise in building rules for Tactical parameters, for analyzing different business criteria’s (According to card types / Age of the client / location – to provide access / to provide benefits of different card types)
- Having good knowledge of different APIs including Apigee used for different environments (Test / Development / Production) for fetching the card details
- Having good working experience with EWACS / Origin and AMS applications of different locations including Brazil, UK, India, South Africa locations
- Have complete knowledge in providing access for Clients (External user) / Experian User (Internal user)
- Expertise in Secure Transfer Service (STS) process - folder creation and allowing secure transfer of data to and from Experian standard folder structure, and also performed by Global - Site reliability engineering Team (SRE)
- Have best knowledge regarding GFT (Global file transfer team) approval mechanism for recognizing valid Users, to allowing data to transfer for all locations mentioned above
- Having basic knowledge on SSH (private / public key) generation & IP whitelisting process
RPA Business Analyst (Ui path)
UST Global
Bangalore
10.2022 - 02.2023
- Completed Requirements gathering session for TIBCO Ticket analysis tool
- Based on Client requirements 4 Usecase requirement gathering was successfully completed and project is currently in UAT phase
- Usecase 1 & 2 : Start / Stop service & Bounce application (Pepsico company Business work servers) through RPA BOTs
- Usecase 3 & 4 : Queue / Topic creation & Purging messages for Queue / Topic for EMS object servers (PepsiCo company live servers) by executing predefined Linux commands through RPA BOT in Linux box – Putty application
- 3 different environments were in scope : Development / QA / Production (Controlled environment – commands are executed by TIBCO system Admins)
- Writing testcases & execution of the testcases for making sure the requirements provided by clients are completed and accurate was a added advantage
- Helping the Client team for performing UAT was also primary goal to perform as a Business analyst
RPA Business Analyst (Ui path)
UST Global
Bangalore
07.2022 - 09.2022
- Completed Requirements gathering session for Legato User administration module
- Successfully completed 40+ screen designing through Wireframe application for Legato Admin, System admin & Legato Benefit coder roles
- Provided guidance for Designing the screens for 3 different roles for Graphical designers
- Post designing the screens, if any changes required collaborated with the Team to bring the best of my knowledge designing method to be accepted by Clients
- Quality test was performed, to make sure the design is according to the requirements provided by Clients
RPA Business Analyst (Ui path)
Omega Healthcare
03.2021 - 06.2022
- Completed Requirements gathering session for Coast Dental client application, which is in transition phase, by using RPA technology and Ui path studio
- There are around 3 different plans according to Insurance – MCNA (Medicaid), HMO/PPO Plan & Coast self-insurance plans
- Coast net is the front-end PMS system to review the Insurance details and to take action
- Eagle soft application is used for updating any details related to Payer & same details to reflect in Coast-net application
RPA Business Analyst (Ui path)
Omega Healthcare
01.2021 - 03.2021
- Completed Requirements gathering - Medicaid online keying process for NextGen Client , US Health Insurance domain by using RPA
- Logging in to Citrix , Download inventory , segregate Accounts eligible for Medicaid online keying (Federal policy in US)
- According to 32 practices & 7 queues , according to 7-8 US States , keying process of Claim submission in-process for Automating
- After successful completion of Keying process , send result of Automated Claim status via mail
RPA Business Analyst (Ui path)
Omega Healthcare
08.2020 - 01.2021
- Completed Requirements gathering for ATI CIV Client – for Health Insurance process in US, by using UI Path & RPA technology
- Completed Automation process for ATI CIV in Client environment for downloading inventory through Filezilla / Tableau , production & Moving accounts to Manual queue if any manual processes required, through BOTs
- Update the status of Successful completion of Processed , Unprocessed / Manual queue / failure accounts via mail , which has gone live to Production Environment
Quality Assurance Tester
Omega Healthcare
03.2015 - 05.2019
- CBI Highmark is an Application designed for Coders , who perform Coding the Patients Charts according to the ICD (International Classification of Disease) standards
- Modules Tested : Coder , Coder TL , Coder QA , Coder QA TL
- Coder TL will allot certain number of Charts for Coders each day
- Reports to be generated and sent to the Management on Daily / Monthly basis
- Verifying the ICD details entered by Coder according to the Diagnosis Report and Prescription details provided by authorized Doctors
Education
B.E. - Computer Science
SRSIT
BangaloreDiploma - Computer Science
M.S.Ramaiah Polytechnic
BangaloreMatriculation -
Vidya Jyothi High school
BangaloreSkills
- Business Analysis
- Workflow automation
- UI Path integration
- Requirements gathering
- Data analysis
- Business process improvement
- Collaboration skills
- Attention to detail
- Problem solving
- Effective communication
- Stakeholder management
- Quality assurance
- Project coordination
- Stakeholder engagement
- Change management
- Workflow optimization
- Client relationship management
- Technical writing
- Reporting and documentation
- Workflow Analysis
- Problem-solving
Certification
- Certified Scrum master - training from Scrum alliance
- Project management / PMP course from Simplilearn
- Ui path Business Analyst Certification (RPA – Robotic Process Automation)
- Manual Testing course from Q-Spiders, Bangalore
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Senior Business Analyst – RPA (Ui path)
Carelon Healthcare
02.2024 - Current
Senior Business Analyst – RPA (Ui path)
Carelon Healthcare
02.2024 - Current
RPA - Business Analyst (Ui path)
UST Global
02.2023 - 01.2024
RPA Business Analyst (Ui path)
UST Global
10.2022 - 02.2023
RPA Business Analyst (Ui path)
UST Global
07.2022 - 09.2022
RPA Business Analyst (Ui path)
Omega Healthcare
03.2021 - 06.2022
RPA Business Analyst (Ui path)
Omega Healthcare
01.2021 - 03.2021
RPA Business Analyst (Ui path)
Omega Healthcare
08.2020 - 01.2021
Quality Assurance Tester
Omega Healthcare
03.2015 - 05.2019
B.E. - Computer Science
SRSIT
Diploma - Computer Science
M.S.Ramaiah Polytechnic
Matriculation -
Vidya Jyothi High school
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