Lavanya S
Bengaluru
Summary
Detail-oriented and experienced Operations Analyst and QC Analyst with a strong background in regulatory compliance, KYC, and AML processes. Demonstrated expertise in managing comprehensive client onboarding processes, conducting meticulous quality checks, and ensuring strict adherence to compliance standards. Adept at collaborating with cross-functional teams to achieve organizational goals, with exceptional analytical skills and a commitment to delivering high-quality work under pressure
Overview
10
10
years of professional experience
Work History
Operations Analyst II
Silicon Valley Bank
2021.06 - Current
- Conducted internal quality checks to support regulatory compliance for all SVB clients onboarded, ensuring accuracy and proper documentation
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval; highlighted discrepancies to relevant teams
- Analyze the risk associated with the client and provide approval from a technical perspective prior to seeking Relationship Management approval
- Regularly connected with onboarding partners to review and implement improvements, enhancing overall onboarding quality scores
- Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness
- Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance and maintained up-to-date process job aids and procedure guides
- Assisted in audits, leading to improved internal controls and adherence to regulatory guidelines
- Effectively present information and respond to questions from business areas
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards
- Published weekly scorecards and monthly dashboards for stakeholders
KYC Analyst
HSBC Electronic Data Processing
2018.11 - 2021.06
- Conducted thorough reviews of accounts for various client types, ensuring adherence to internal CDD/AML standards
- Maintained and updated AML and KYC records, performing ongoing customer due diligence for existing clients
- Verified KYC information by reviewing essential documents and escalated suspicious activities to AML & Compliance
- Executed key review processes including risk assessment, CDD, EDD, transaction monitoring, and customer screening
- Performed account activity reviews to detect and address potential money laundering activities
- Conducted regular reviews of existing client relationships, identifying opportunities for upselling or cross-selling services while maintaining compliance standards.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Liaised with Compliance Department and senior management to ensure alignment with compliance requirements
- Managed the end-to-end client KYC process, coordinating across business, compliance, and operations units
Process Consultant
Hinduja Global Solutions
2014.12 - 2018.05
- Reviewed and processed client claims, issuing payments according to country-specific banking requirements
- Analyzed and resolved payment disputes, ensuring accuracy and client satisfaction
- Oversaw and approved the work of junior team members, maintaining high standards of quality
- Implemented process improvements, providing training and coaching to staff
- Mentored new joiners and audited their claims to ensure adherence to procedures
Education
Bachelor of Science - Computer Science
GFGC
Bengaluru, India06.2014
Skills
- Enhanced Due Diligence
- Transaction monitoring
- Excel proficiency
- PEP Screening
- Sanctions Screening
- Multitasking
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Operations Analyst II
Silicon Valley Bank
2021.06 - Current
KYC Analyst
HSBC Electronic Data Processing
2018.11 - 2021.06
Process Consultant
Hinduja Global Solutions
2014.12 - 2018.05
Bachelor of Science - Computer Science
GFGC
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