Lavanya Santhanam

Project 01: Client Conversion Factory - Duck Creek based Insurance Claim migration process [Jan 2020 - Till Date]

Role:

• Conducted interviews with key business users to collect information on business processes and user requirements
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
• Participated in requirements meetings and data mapping sessions/workshops to understand business needs and translated client requirements to determine project scope.
• Conducted and supported implementation delivery with client and internal departments.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
• Developed database objects, including tables, views and materialized views using SQL. Wrote and updated complex SQL queries to extract and merge data from variety of sources.
• Analyzed new and existing data to understand, interpret and communicate results. Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
• Identified and documented detailed business rules and use cases based on requirements analysis.
• Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
• Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
• Involved in all testing procedures and wrote test cases and scenarios for development team.
• Researched and resolved issues regarding integrity of data flow into databases.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Used JIRA to track and also maintain excel document to update CR's , tasks, incidents and defects.
• Developed and maintained effective client communications to guarantee client satisfaction
• Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
• Interacted with clients to resolve issues and answer software-related questions.
• Prepared in-depth reports for each project managed and updated documentation as changes occurred..
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Leveraged advanced proficiency in Microsoft Excel, including pivot tables and charts, power pivot and advanced formulas.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Worked one-on-one with clients to improve TPA based Claims Data Migration specifications.
• Documented procedures and business processes and shared information with appropriate stakeholders.

Project 02: Premium Claim Data Warehouse [Oct 2019-Dec 2019]

Role:

• Involved in the reverse engineering process for U.K based P & C insurance claims system.
• Worked on SQL queries to analyze the the legacy software design & implementations and produced the required techno-functional document.
• Documented technical workflows and supported software development teams, in understanding of legacy system.

Project: EZLynx Products – Re-design and Development.

Role :

• Interacted with internal stakeholders as voice of customer.
• Met with Product Manager to understand business requirements, perform gap analysis and translate technical requirements.
• Gathered requirements and broke project into epics and implementable user stories.
• Developed flowcharts and mock-up diagrams to describe and lay out logical operational steps.
• Liaised with product team and development team to help break down requirements.
• Owned and prioritized product backlog using JIRA
• Attended Agile ceremonies, demos and production proving activities.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Closely collaborated with project members to identify and quickly address problems.
• Investigated and corrected or escalated project problems.
• Reviewed and tested plans and criteria to meet functional and technical requirements.
• Demonstrated to BETA agents and provided production assistance
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.