Lavanya Shetty

SAP Quality Management functional consultant with 10+ years of experience in business solution applications and operations analysis. Proven ability to prioritize tasks effectively and deliver actionable insights. Expertise in leveraging analytical skills to drive business objectives and enhance operational efficiency.

• Handling of day-to-day break fixes, enhancements, and continuous improvements
• Support during production, critical issues, root cause analysis of issues with a systematic approach
• Carrying out discussions with the client and solution architect regarding business scope improvements, new business requirements, solution design, preparing functional specifications, test scenario development, deployment, and conducting end-user training
• Tracking for on-time closure of tickets and new enhancements, weekly module status report to management
• Support for QM master data related issues, related to settings in material master, catalogs, MICs, and inspection plans
• Support for QM module, incoming inspection, process inspection, inspection lot processing, result/defect recording, quality notification, and certificates
• IDOC and batch job monitoring
• Master data upload through LSMW
• Designing and executing test scripts in HP ALM, QC, and Q-Test
• Triggered inspection from purchase order and production orders
• Preparing business process documents for SAP QM functionalities in Solman Created Knowledge repository for QM.
• Experience in EWM quality management process
• Experience in Fiori quality management process
• Created quality notifications for complaints against vendors, internal problems, and complaints from customers
• Created quality certificates for incoming and outgoing quality certificates
• Experience in providing end-user training for QM
• Requirement gathering, GAP, and BRS list for QM
• Conducted workshop - international assignment (Taiwan)
• Experience in SOX auditing, responsible for collecting evidence and documenting it for access assigned and activities performed, maintaining regulatory compliance requirements
• Coordinated and reviewed the SOW (Statement of Work) document, which defines project-specific activities like scope, deliverables, and timelines for a vendor providing services to the client

Primary skill: SAP QM (Quality Management)

Secondary skill: SAP PP (Production Planning)

Ticketing tools: HPSM, BMC Remedy, ServiceNow, Jira

Reporting tools: proficient in Microsoft Office (Word, Excel, PowerPoint)

Testing tools: HPALM, Q-test

Email applications: Outlook, Lotus Notes, and Lync 2013

• Sound analytical aptitude and effective communication abilities
• Ability to work well with vendors, business clients, and end-users on various projects
• Prioritizing important tasks, and ensuring they get done first, and get done properly
• Team management
• Documentation and presentation
• Strong organizational skills

Delivery Excellence Award

Star Performer Award