Painting, Dancing, Art and Crafts
Lavanya Sree
Quality Analyst
Coimbatore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Associate
City Union Bank Ltd
Coimbatore
05.2015 - 10.2019
- In City Union Bank as, handling Trade Financing, Forex, day to day operations and transactions at branch banking., To pursue a dynamic and a challenging role within an environment providing great opportunities for development
- To achieve a position in an organization, that provides an adequate platform for nurturing the professional and technical competencies achieved so far., Handling Trade Finance Operations
- Issued and Honoured Letter Credit (Import, Export and Standby) and Trade Credit
- Documentary Checking (Documents under Letter of Credit, Documentary Collections)
- Advised customers on Trade Finance products
- Managed operation risk of Trade Finance Operations
- Prepared and reviewed export documentation for presentation under Letter of Credits
- Make accounting entries for Foreign remittances (incoming and outgoing)
- Maintained procedures for International Trade Finance Operations
- Financing of Packing Credits and Post Shipment Loans (Discount, Negotiation and Purchase of Bills)
- Handling Day to Day Branch Operations
- Assist Customer with account issues and queries
- Promote new and additional bank products to new and existing customers
- Delivering professional and personalized customer service to corporate and individuals
- Handling escalation and documenting entire procedures
- Assisting customers in applying for loans for personal and business purpose
- Transferring large and small funds from one customer account to another
- Processing customer deposits, withdrawals and payments in a professional manner
- Achievements
- Received Client Appreciations for the leadership displayed and responsibilities taken in many critical issues
- Received many appreciation mails from Clients, Team Leaders and Managers for outstanding effort understanding the issue and for giving solutions for the same.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Created solutions for customers to satisfy specific needs, quality and budget.
Associate
HSBC
Chennai
06.2014 - 12.2014
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Assessed products or services to evaluate conformance with quality standards.
- Collected, arranged, and input information into database system.
Team Member
ING Vysya Bank
Coimbatore
02.2012 - 01.2014
- Motivated with natural leadership traits and excellent communication skills
- Strong analytical and technical skills
- Multitasking skills, with an ability to perform a task within deadlines
- Refined knowledge in Trade Finance Area like Letter of Credit, Documentary Collections, Bank Guarantees.
- Outstanding communication, interpersonal and problem solving skills. Team player with strong people management skills .
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Science - Software Engineering
Sri Krishna College of Engineering And Technology
Coimbatore 07.2006 - 04.2011
12th -
PSG Sarvajana Higher Sec. School
06.2005 - 04.2006
10th - undefined
Sri Jayendra Saraswathy Vidhyalaya Mr. Hr. Sec. School
Skills
English, TamilLAVANYA SREE RCore SkillsRefined knowledge in Trade Finance Area like Letter of Credit, Documentary Collections, Bank GuaranteesGood Knowledge in day to day operations and transactions at branch banking, providing solutions to customer queries and requests by coordinating with various departmentsUCPDC 600, ISBP, URR 725, URC522WindowsMicrosoft Office Suite
Result interpretation
Practice management
Performance improvement
Customer service orientation
Computer competencies
Preparing reports
Microsoft applications proficiency
Interests
Timeline
Associate
City Union Bank Ltd
05.2015 - 10.2019
Associate
HSBC
06.2014 - 12.2014
Team Member
ING Vysya Bank
02.2012 - 01.2014
Master of Science - Software Engineering
Sri Krishna College of Engineering And Technology
07.2006 - 04.2011
12th -
PSG Sarvajana Higher Sec. School
06.2005 - 04.2006
10th - undefined
Sri Jayendra Saraswathy Vidhyalaya Mr. Hr. Sec. School