Painting, Dancing, Art and Crafts
Lavanya Sree
Quality Analyst
Coimbatore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Associate
City Union Bank Ltd
Coimbatore
05.2015 - 10.2019
- In City Union Bank as, handling Trade Financing, Forex, day to day operations and transactions at branch banking., To pursue a dynamic and a challenging role within an environment providing great opportunities for development
- To achieve a position in an organization, that provides an adequate platform for nurturing the professional and technical competencies achieved so far., Handling Trade Finance Operations
- Issued and Honoured Letter Credit (Import, Export and Standby) and Trade Credit
- Documentary Checking (Documents under Letter of Credit, Documentary Collections)
- Advised customers on Trade Finance products
- Managed operation risk of Trade Finance Operations
- Prepared and reviewed export documentation for presentation under Letter of Credits
- Make accounting entries for Foreign remittances (incoming and outgoing)
- Maintained procedures for International Trade Finance Operations
- Financing of Packing Credits and Post Shipment Loans (Discount, Negotiation and Purchase of Bills)
- Handling Day to Day Branch Operations
- Assist Customer with account issues and queries
- Promote new and additional bank products to new and existing customers
- Delivering professional and personalized customer service to corporate and individuals
- Handling escalation and documenting entire procedures
- Assisting customers in applying for loans for personal and business purpose
- Transferring large and small funds from one customer account to another
- Processing customer deposits, withdrawals and payments in a professional manner
- Achievements
- Received Client Appreciations for the leadership displayed and responsibilities taken in many critical issues
- Received many appreciation mails from Clients, Team Leaders and Managers for outstanding effort understanding the issue and for giving solutions for the same.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Created solutions for customers to satisfy specific needs, quality and budget.
Associate
HSBC
Chennai
06.2014 - 12.2014
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Assessed products or services to evaluate conformance with quality standards.
- Collected, arranged, and input information into database system.
Team Member
ING Vysya Bank
Coimbatore
02.2012 - 01.2014
- Motivated with natural leadership traits and excellent communication skills
- Strong analytical and technical skills
- Multitasking skills, with an ability to perform a task within deadlines
- Refined knowledge in Trade Finance Area like Letter of Credit, Documentary Collections, Bank Guarantees.
- Outstanding communication, interpersonal and problem solving skills. Team player with strong people management skills .
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Science - Software Engineering
Sri Krishna College of Engineering And Technology
Coimbatore 07.2006 - 04.2011
12th -
PSG Sarvajana Higher Sec. School
06.2005 - 04.2006
10th - undefined
Sri Jayendra Saraswathy Vidhyalaya Mr. Hr. Sec. School
Skills
English, Tamilundefined
Interests
Timeline
Associate
City Union Bank Ltd
05.2015 - 10.2019
Associate
HSBC
06.2014 - 12.2014
Team Member
ING Vysya Bank
02.2012 - 01.2014
Master of Science - Software Engineering
Sri Krishna College of Engineering And Technology
07.2006 - 04.2011
12th -
PSG Sarvajana Higher Sec. School
06.2005 - 04.2006
10th - undefined
Sri Jayendra Saraswathy Vidhyalaya Mr. Hr. Sec. School
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