Lavanya V

CLIENT OFF-BOARDING & RECONCILIATION PROCESS:

• Supporting the Client Off-boarding & Reconciliation function of clients in APAC, EMEA, and AMER within KYC
• Driving the team to achieve the set target in day-to-day operations using some of the Summit, Magellan, and internal applications.
• Preparation of Reconciliation reports by reconciling the breaks between DBcar and downstream systems. Monitoring the investigation and analysis of breaks and providing strategic solutions to meet regulatory requirements.
• Performing Position and Activity checks of accounts
• Obtain KYC information regarding the nature of the business and based on that check if they are involved in any High-Risk Business type.
• To mitigate the KYC Risk of such accounts, the investigation is performed to Identify the Root causes and take a Remediation Action plan accordingly Either Re-activating the accounts in DBcar or Deactivating them in the Downstream system. Ensuring the completion of a checklist
• Ensuring and performing the daily Reconciliation Reports and Monthly governance MIS pack effectively published within the given Timeline.
• Monitoring the Mailbox in terms of processing and queries.
• Process direction/take charge of Team huddles and actively involved in calls and projects.
• Doing the Quality check for the Team. Assisting the team in SOP revision every quarter
• Owning the issue and escalating the same whenever it is required to resolve it on priority.
• To work in the direction of Finding Gaps within the process and propose controls or finding process Improvement Ideas
• Develop backup & contingency plans and review daily key operational variables.
• Provide process problem resolution assistance to teams via one-on-one and coaching sessions.
• Hold regular team meetings with Teams to ensure that there is a constant flow of information and knowledge dissemination.
• Leave planning, Managing compensatory Offs, Unscheduled Leave

KYC – KNOW YOUR CUSTOMER: CLIENT ONBOARDING:

• Coordination and collection of client-specific information and completion of documentation to assist in the onboarding of new clients.
• Performing ongoing customer due diligence including maintenance and updating KYC records and information for existing clients.
• Furthermore, this role will identify and escalate any suspicious or unusual matters to AML & Line of Business compliance for further investigation.
• Maintaining strong engagement and mutually beneficial relationships with key internal business stakeholders. Perform independent checks of KYC information provided by the front office

INACTIVATION:

• Supporting the client Off-boarding function of clients across all Regions within KYC
• Inactivation/Off-boarding of clients that are liquidated/merged/dormant in the referential database. Conducting detailed analysis of clients before inactivation.
• Driving the team to achieve the set target in day-to-day operations using some of the Newedge application, GMI, and internal tools.
• Developed the off-boarding tool to have visibility on this off-boarding process.
• Contacting the operations teams to clear the trades, delete the linkage of the client from all the trading/settlement applications, etc. checking the exposures linked to the clients before inactivation.
• Coordinating with the front and the middle office before inactivation. Schedule regular calls with the client Responsibility Units.
• Preparing KPIs and dashboards to be sent to higher Management/Onshore.
• Liaising with the Technical teams to improve the process. Frequent interactions with them to ensure the requirements are correctly delivered.