Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Personal Qualifications
Disclaimer
Timeline
Generic

Lavanya C

Bengaluru,KA

Summary

Versatile Senior Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

7
7
years of professional experience

Work History

Senior Operations Specialist

Quantiphi
01.2022 - Current
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
  • Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
  • Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

SeniorSalesOperation

NeclivisInfratechLLP
03.2020 - 01.2022

Neclivis designs, manufacture, construct and maintain the environment,providing the facilities to accommodate, educate, employ, transport, care for and sustain communities.


  • Prepare periodic sales pipeline, revenue reports and dashboards and conduct analysis to
    determine key metrics and trends
  • Drive initiatives including strategic planning,territory optimization,sales process
    optimization ,forecasting etc.
  • Assemble weekly reports and analysis of sales pipeline for sales operations management
  • Perform data sanctity review in CRM to identify issues and perform clean up as required
  • Populate CRM with new sales opportunities Able to use data, analysis, and business acumen
    to determine the best opportunities to grow business and win new customers
  • Ensure effective(timely, accurate, and thorough) reporting to the top management for business units on all key metrics
  • Responsible for creating and updating the sales database for various activities and campaigns
  • Analyzing and developing sales operations policies and procedures.

Seniorexecutive,Salessupport&Operations(Intl)

Amazingholidays
10.2018 - 02.2020

Amazing Holidays is India's leading education al tour operating company, operates domestic tours, summer camps ,international tours ,Industrial tours ,mice tours and Space trek program tours mainly to name USA-NASA,Russia-ROSCOSMOS ,Singapore ,Thailand ,Malaysia ,China and Japan etc.


  • Hands-on-experience in designing the itineraries for Educational trips,Industrial visit trips,
    Pleasure trips for international destinations like Asian countries,Europe,USA,Russia,
    Australia etc.
  • Hands-on-experience in charting out marketing strategies,event management and
    contributing towards enhancing business volumes & growth and achieving profitability
    norms
  • Maintaining excellent rapport with the overseas and local suppliers,DMC's,airline personnel,
    travel coordinators
  • Monitoring emails to operation department from the customers,schools & corporate to ensure minimum time taken to reply to their queries
  • Recruitment of new staff in the team and training them.
  • Managing the International department with the sales support and operations team to
    maintain Standard Quality Levels of Telephone Answering, Replying Inquiries, Customer Handling and assigning responsibilities for optimum utilization of allocated working hours.
  • Execute the travel arrangements for royal families Fully responsible with negotiating,
    renewing and signing up with the Airlines & hotels,car hire companies
  • Devise and recommend high quality leisure products(packages/itineraries)within the group
  • Operations, which includes air reservation, land arrangements and issuing documents(air tickets, hotel and service vouchers)
  • Execute the travel arrangements for leisure as well as business clients
  • Devise and recommend high quality leisure products(packages/itineraries)to both walk-ins
    and corporate customers
  • Fully responsible with negotiating , renewing and signing up with the suppliers & hotels.
  • Negotiating with the airline for group and corporate deals
  • Provide travel solutions and recommendations for Trade Fairs and Exhibitions, Theme parties and Holiday Galas , Corporate Outings and Parties Operations, which includes all the aspect from submitting the proposal until group returns
  • Managing marketing functions like product planning & roadmaps , consultation and business
    development.
  • Developing marketing strategies to build consumer preference and drive volumes,evaluating
    marketing budgets periodically including manpower planning initiatives and ensuring
    adherence to planned expenses.
  • Conducting competitor analysis by keeping abreast of trends and competitor moves to
    achieve market share metrics.
  • Conceptualizing and executing sales promotion schemes to increase the brand visibility,
    thereby preparing management level reporting on the brands performance.
  • Leading Teams for Resource Mobilizing for Charity Organizations.

Corporatetrainer

NirmanOrganization
03.2017 - 04.2018

Nirman Organisation is one of the most innovative, dynamic and progressive sales and marketing company in India. Our team of unconventional, dynamic and spirited Marketing and Advertising professionals thrive to deliver excellence in service to both our Clients and Customers.

  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed training programs to meet company objectives.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Provided coaching and mentoring to employees.

Education

Bachelor of Engineering (B.E) - Electronics and Communication Engineering (ECE)

Atria Institute of Technology
Bengaluru, KA
01.2015

Higher Secondary Education (HSE) -

Sambram PU College
Bengaluru, KA
01.2011

Secondary School Leaving Certificate Examination (SSLC) -

BEL School
Bengaluru, KA
01.2008

Skills

  • Self-confidence and the ability to inspire confidence in others
  • Collaboration, Negotiation, Communication, Creativity, Passion for Meeting KPI's
  • Excellent planning and organisational skills
  • Implement Corporate-developed training programs
  • Expertise in managing development & implementation of promotion plans and handling communication
  • Effective Communicator with strong analytical, problem solving & organizational abilities
  • Facilitate interactive training sessions in variety of settings that meet the learning needs of a diverse audience

Languages

English
Hindi
Kannada
Telugu

Personal Information

  • Father's Name: Mr. Chikkabiranna
  • Date of Birth: 05/21/1993
  • Gender: Female

Personal Qualifications

  • Bachelor of Engineering (B.E), Electronics and Communication Engineering (ECE), Atria Institute of Technology, 2015
  • Higher Secondary Education (HSE), Sambram PU College, 2011
  • Secondary School Leaving Certificate Examination (SSLC), BEL School, 2008

Disclaimer

I hereby declare that all the above information furnished by me is true to the best of my knowledge and belief.

Timeline

Senior Operations Specialist

Quantiphi
01.2022 - Current

SeniorSalesOperation

NeclivisInfratechLLP
03.2020 - 01.2022

Seniorexecutive,Salessupport&Operations(Intl)

Amazingholidays
10.2018 - 02.2020

Corporatetrainer

NirmanOrganization
03.2017 - 04.2018

Bachelor of Engineering (B.E) - Electronics and Communication Engineering (ECE)

Atria Institute of Technology

Higher Secondary Education (HSE) -

Sambram PU College

Secondary School Leaving Certificate Examination (SSLC) -

BEL School
Lavanya C