Lavanya
Bengaluru
Summary
Engineering Program Manager with 13+ years of experience delivering infrastructure systems and DevOps culture for software products across quality, software and data engineering. Grew from IC to leading a 10-person team as a Quality Engineering Manager, and eventually into, Program Management delivering quality initiatives, infrastructure operational excellence and financial data products.
Platform expertise: Mobile/ web applications, API development, and data analytics platforms. Domain expertise: 1) eCommerce (Catalog management, Identity & Access Management (IAM), Personalization, Subscription lifecycle management) 2) Finance & Fintech (Payments ecosystem and regulatory compliance, financial accounting automation, data analytics and reporting products supporting headcount and non-headcount Op1/ Op2 financial planning).
Operated at progressive scale: As Quality Engineering Manager, I led 10+ QAEs and established quality KPIs that enabled faster releases through automation and process streamlining. As a Technical Program Manager, created operational excellence KPIs for software & data engineering teams driving infrastructure cost optimization and reduced operational load across 5+ cross-functional teams. Built test infrastructure and automation from scratch, leading complex programs with 10+ global stakeholders (India, US, UK, EU, Japan), managing 10+ engineers across India and US to direct reports, and earned the trust of cross-functional teams by removing blockers through collaborative problem-solving. After 11+ years at Amazon building quality systems, infrastructure and leading complex cross-functional programs, I'm ready to own high-impact initiatives. Experience spanning IC, leadership and program management, makes me a strong fit for Quality Engineering Manager, Technical Program Manager, or Engineering Manager – Infrastructure & DevOps roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Program Manager – Operational Excellence & Fintech
Amazon
Bengaluru, India
07.2025 - Current
- Owning operational excellence for 20+ engineers, 3 PMs, 10+ finance managers across fintech analytics/reporting products
- Reduced AWS costs $600K+ annually ($200K→$150K/month) via resource audits, EC2/Redshift optimization; managed $1.8M budget
- Saved 10% engineering capacity/sprint (~50 engineer-weeks/year) by reducing ops load 30% via self-service portal, runbooks
- Delivered 3 fintech products (Op1/Op2 planning), Expenses Planning Tool across 11 business lines: reduced risk escalations to near-zero
QA People & Programs Manager
Amazon (Ring & Blink)
Bengaluru, India
12.2019 - 06.2025
- Managed 8 QAEs + 2 SDETs across 4 roadmaps; delivered 12-15 products/year via weekly releases, 80% automation coverage
- Reduced integration bugs to zero via E2E testing initiative; built risk-based testing reducing regression from weeks to
- Launched Blink in
- Built Java+ Selenium+ TestNG framework from scratch, 80% automation coverage in 7-8 months: reduced team 40% (5→3 engineers)
Lead Quality Engineer
Amazon (Appstore)
Bengaluru, India
12.2016 - 11.2019
- Led Oracle→ AWS migration for 5.9M developers, team of 4 QAEs, zero customer issues (data integrity/availability)
- Built BAT process saving 10-12 hours/week; shared across teams as reusable quality gate
- Owned quality for Ring logged-in features (device controls, subscriptions, compliance) serving 2M+ monthly users
Quality Engineer
Amazon (Appstore)
Bengaluru, India
06.2014 - 11.2016
- Owned 100+ releases; built Java+ Appium automation (60% coverage), reduced manual testing 2-3 hours/day (~50 hours/month)
- Reduced bugs 50% (20-30→10-12/week); caught RBI compliance issue pre-launch (Fire TV India), preventing regulatory violation
Senior Associate Test Engineer
Samsung
10.2012 - 05.2014
- Designed/executed 1000+ test cases for Galaxy Store; ensured feature parity vs Google Play
Education
Bachelor of Science - IT
Sikkim Manipal University
Sikkim, IndiaSkills
- Program Management: Agile/Scrum, Operational Excellence, KPI Development, Budget Management
- Domains: Fintech (Payments, Billing, Accounting, Tax), eCommerce
- Automation & Testing: Java, Selenium, Appium, Cypress, TestNG, Typescript, REST APIs, Risk-Based Testing, E2E Testing
- Cloud & DevOps: AWS (Lambda, Step Functions, S3, API Gateway, CloudWatch, EC2, Redshift, CDK), Jenkins, CodePipeline
- Leadership: Hiring, Coaching, Mentorship, Cross-Functional Collaboration
Accomplishments
Engineering Program Management
Quality, Infrastructure & DevOps Operations
Certified Scrum Master
Certification
Certified Scrum Master from Scrum Alliance (Dec 2025 – Dec 2027)
Additional Information
Experienced in organizing and delivering tech hackathons, summits and conferences for organizations of 150+ members.
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Upper intermediate (B2)
Telugu
Intermediate (B1)
Timeline
Technical Program Manager – Operational Excellence & Fintech
Amazon
07.2025 - Current
QA People & Programs Manager
Amazon (Ring & Blink)
12.2019 - 06.2025
Lead Quality Engineer
Amazon (Appstore)
12.2016 - 11.2019
Quality Engineer
Amazon (Appstore)
06.2014 - 11.2016
Senior Associate Test Engineer
Samsung
10.2012 - 05.2014
Bachelor of Science - IT
Sikkim Manipal University