Lavanya S
KOLATHUR
Summary
Accomplished Business Process Senior Analyst with extensive experience at Accenture Solutions Ltd, focusing on Resource Allocation Management and Workforce Engagement. Proven ability to drive quality improvement initiatives and implement effective change, successfully overseeing global operations migrations. Exceptional interpersonal skills enhance team performance and boost customer satisfaction. Career goals include leveraging expertise to further optimize business processes and elevate operational efficiency.
Overview
10
10
years of professional experience
Work History
Business Process Senior Analyst
Accenture Solutions Ltd
09.2021 - Current
- Directed a team of 15 in R2R Master Data Management, spanning EMEA and Columbia regions.
- Achieved high levels of client contentment by adhering to quality norms.
- Facilitated governance calls for effective decision-making.
- Developed routine visual reports.
- Facilitated idea collection and partnered with Automation team for execution.
- Coordinate resolution of GRIR and SOA inquiries.
- Processed all freight and down payment invoices from special client requests within one-day TAT.
- Adhered to FOXTROT Procedure in maintaining and updating supplier and employee information.
Master Data Analyst
Shell Business Service centre
Chennai
05.2013 - 05.2017
- Analyse, create and maintain Customer and Vendor Master Data master data supporting Trading Process for various businesses
- Communicate with internal & external customers, Vendors to address issues and provide support on data quality and integrity improvements
- Manage the online Master Data Management request tool for new requests ensuring proper decision-making on master data creation, data standardization, duplication checks, data field accuracy and completeness while meeting acceptable turnaround time
- Primary purpose of the job is to demonstrate ownership in support of business operations in of Master Data in complete compliance with the Controls and other approved documentation
Operation Support Analyst
Shell Business Service centre
05.2013 - 05.2017
- Managed initiatives for improving commercial operations on a global scale.
- Directed global migration and transition initiatives for commercial services.
- Coordinated the successful relocation of operational roles from Singapore to Chennai.
- Gained appreciation from Operations and Customers for a successful system migration.
- Coordinated with Trading, Commercial Operations, and Finance Operations in addressing T&S movement challenges.
- Consistently evaluate both existing systems and fresh methodologies.
- Streamlined procedures for better performance.
- Handled miscellaneous project assignments from Team Leader.
- Managed regulatory permits for assigned customers, including International Trade forms and Certificates of Origin.
- Kept Operations manuals and associated content updated on the onboarding site with desk leads.
- Managed troubleshooting of nomination-related errors.
- Partnered with Letter of Credit Team to complete Documentation for Letters of Credit.
- Conducted analysis and processing of non-oil invoices.
- Coordinated handling of various invoices such as expediting, inspection, brokerage and storage.
- Processed documentation such as Bills of Lading and Certificates of Origin.
- Facilitated auditing procedures on demand.
- Coordinate insightful discussions with team members and stakeholders.
Senior Officer
Wipro Ltd., Chennai
Chennai
05.2009 - 04.2013
- Analyzed, created, and maintained customer and vendor master data for multiple business trading processes.
- Facilitated better data integrity through effective interaction with customers and vendors.
- Ensure proper decision-making in master data standardization and duplication checks within turnaround time.
- Provided support for business operations in Master Data, adhering strictly to controls and approved documentation.
Education
B.COM -
University of Madras
Chennai01.2009
Skills
- Resource Allocation Management
- Performance Evaluation
- Quality Improvement Processes
- Risk Mitigation Strategies
- Effective Change Implementation
- Workflow Improvement Strategies
- Workforce Engagement
- Interpersonal Engagement
Accomplishments
- Transitioned the VMD process with improved quality and compliance in place to offshore.
- Project on Load Levelling – FTE reduction.
- No CSAT fails till date.
- Best performer award – Wipro.
- Awarded as Star of the quarter – Shell.
Disclaimer
I hereby declare that all the above information is true and correct to the best of my knowledge.
Personal Information
- Date of Birth: 03/21/88
- Marital Status: Married
Timeline
Business Process Senior Analyst
Accenture Solutions Ltd
09.2021 - Current
Master Data Analyst
Shell Business Service centre
05.2013 - 05.2017
Operation Support Analyst
Shell Business Service centre
05.2013 - 05.2017
Senior Officer
Wipro Ltd., Chennai
05.2009 - 04.2013
B.COM -
University of Madras
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