Laveena Ramchandani
Jaipur
Summary
Dynamic Process Developer at Genpact with a proven track record in contract management and compliance. Skilled in problem-solving and strong communication, I excel at optimizing workflows and enhancing customer experiences. Proficient in SV Harbor and Microsoft Excel, I ensure timely approvals and maintain high standards in contract processing.
Overview
7
7
years of professional experience
Work History
Process Developer
genpact
Jaipur
03.2025 - Current
- Executed end-to-end processing of customer contracts, ensuring accuracy and compliance.
Integrated multiple internal systems and portals to standardize contract lifecycle.
Monitored timely execution of contracts to meet organizational objectives.
Digital Acquisition Executive
Angel One
06.2020 - 03.2025
- Optimizing the various stages of the customer journey to improve conversion rates.
- Handling Client's Investment related issues.
- Open Demat account behalf of client and making customer understand about the financial services and stock market.
- Educate Client about Equity Market and help them to complete their KYC.
Customer Service Associate
Teleperformance
Jaipur
08.2018 - 10.2019
- Understanding the customer concerns and solving their issues.
- Collecting and providing feedback from customer to the company to help improve products, services and customer experiences.
Education
Bachelor of Arts -
Rajasthan Univesity
01.2021
Senior secondary -
M.N. Modern Senior Sec. School
01.2018
Skills
- Problem-Solving
- Strong Communication
- Customer Service
- Management Skills
- SV Harbor (Contract Portal)
- Microsoft Excel
- Outlook, and SharePoint
Languages
- English
- Hindi
Timeline
Process Developer
genpact
03.2025 - Current
Digital Acquisition Executive
Angel One
06.2020 - 03.2025
Customer Service Associate
Teleperformance
08.2018 - 10.2019
Bachelor of Arts -
Rajasthan Univesity
Senior secondary -
M.N. Modern Senior Sec. School
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