Lavenay Itkan
Gurgaon
Summary
With over a decade of experience in the logistics industry, I specialize in cultivating strong B2B partnerships and delivering innovative software solutions that enhance operational efficiency for clients. My academic background in business commerce provides a solid foundation for understanding and addressing diverse client needs, ensuring services are tailored to support their growth objectives.
As International Vertical Head and Assistant Vice President of Sales, I have led international sales initiatives across import/export, direct sales, and both B2B and B2C markets. I possess deep expertise in SaaS solutions, having successfully built and implemented processes from the ground up to drive transformation in logistics and supply chain operations. I am committed to delivering advanced, client-centric services that empower businesses and accelerate their success.
Overview
9
9
years of professional experience
Work History
AVP - International Head
BigShip
12.2024 - Current
- Led strategic planning and execution for global supply chain strategy, market expansion, and cost optimization at BigShip.
- Managed stakeholder relationships with clients, vendors, and partners, while leading team-building and employee development initiatives.
- Overseeing the end-to-end financial performance of an international business vertical, including responsibility for managing its Profit & Loss (P&L), monitoring revenue streams and expenses, and implementing strategies to maximize profitability and ensure sustainable growth within that segment.
- Worked closely with stakeholders to expand business partnerships by actively prospecting and conducting follow-up activities.
AVP - Sales
BigShip
05.2024 - 11.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Supporting the team in managing client accounts to maintain strong existing relationships while identifying and pursuing opportunities to increase the organization’s share of business with those clients.
SVP Brand Sales
Shypmax
06.2022 - 04.2024
- Deliver asset-light supply chain solutions as a SaaS (Logistics Platform as a Service) offering, utilizing AI-enabled and optimized global logistics services from India
- Manage and coordinate both B2B and B2C SaaS-based logistics solutions for clients in the US, Europe, and Australia
- Provide end-to-end, door-to-door logistics services through a scalable SaaS platform, ensuring seamless cross-border delivery and supply chain efficiency
SVP Sales and Servicing
Shyplite
04.2019 - 05.2022
- Improved sales and support processes by sharing product knowledge and optimizing service and sales techniques
- Managed major key accounts and multiple D2C brands
- Established regular reporting processes (daily, weekly, monthly) to track and share critical business metrics with management
- Led monthly performance meetings with key accounts, focusing on metrics like delivery rates, RTO%, TAT adherence, and strike rate
- Trained and guided team members to maintain high productivity and performance metrics.
Team Manager
Shyplite
11.2017 - 03.2019
- Wearing multiple hats as a part of rapidly growing startup.
- Leading the sales & servicing team with a keen eye on revenue growth & churn metrics.
- Manage & review monthly credit reports to establish credit cycles and limits.
- Proactive customer engagement to identify issues and initiate pre-emptive action.
- Relationship management with key accounts to resolve underlying issues to add value and optimise business process to increase business SOW.
Executive
Shyplite
06.2016 - 10.2017
- Gained hands-on experience in key sales activities such as cold calling, lead generation, and relationship management.
- Supported the sales team by filtering leads, developing an understanding of sales funnel, pipeline management, and revenue optimization.
- Assisted the servicing team by managing organic inbound leads, qualifying prospects, and targeting potential revenue opportunities.
- Maintained ongoing engagement with customers to resolve escalations, strengthen relationships, and maximize revenue.
- Collaborated as part of a high-performing sales team, consistently meeting or surpassing individual and team targets.
Education
BBA - Sales & Marketing
Bhartiya Vidyapeeth University
06.2016
Business/Commerce - General
Ryan International School
01.2012
Skills
Strategic Sales Leadership
SaaS & Technology Solutions
Enterprise Sales (B2B)
Data-Driven Decision Making
International & Cross-Border (Import & Export)
Logistics & Supply Chain Innovation
Market Analysis & Competitive Intelligence
P&L and Revenue Management
Stakeholder Communication
Timeline
AVP - International Head
BigShip
12.2024 - Current
AVP - Sales
BigShip
05.2024 - 11.2024
SVP Brand Sales
Shypmax
06.2022 - 04.2024
SVP Sales and Servicing
Shyplite
04.2019 - 05.2022
Team Manager
Shyplite
11.2017 - 03.2019
Executive
Shyplite
06.2016 - 10.2017
Business/Commerce - General
Ryan International School
BBA - Sales & Marketing
Bhartiya Vidyapeeth University
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