Salesforce
Lavin Valecha
Summary
Knowledgeable and dedicated Client service professional with 8+ years of extensive experience in Healthcare IT, Human Capital Management, Tele communication and Travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Sr Analyst, Client Services
Rayden Interactive
Pune
10.2022 - 09.2023
- Drive Implementation projects for Phreesia products from Onboarding to Go-live.
- Create project implementation plans for clients of different market sizes. Managed projects of average 10-12 large size clients monthly.
- Identify key milestones for projects and drive implementation with on-site and back-end teams.
- Maintain visibility on implementation progress with weekly updates.
- Manage client requests for changes or expectations from clients keeping internal & external stakeholders informed about the same.
- Identify risks before and during implementation and create contingency plans.
Senior Analyst, Project Implementation
ADP
Pune
07.2019 - 10.2022
- Responsible for implementing products for existing and new clients.
- Manage clients with HCM based applications.
- Working with multiple teams to provide client deliverables.
- Ensure on-time delivery to Account Managers.
- Handled clients with employee count of 150-999. In some cases, worked on projects for Major clients with employee count of 10,000+.
Process Associate
Tata Consultancy Services
Pune
06.2018 - 07.2019
- Troubleshooting for WiFi, cellular and broadband setup.
- Attended an average of 30 inbound calls from customers and on-field technicians.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Sr. Representative, Operations
Concentrix Daksh Services
Pune
11.2015 - 05.2018
- Resolved product related concerns.
- Provided end-to-end assistance to our customers with planning, booking and payments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained new personnel regarding company operations, policies and services.
- Prepared monthly process knowledge tests for the teams.
Education
B.Com - Commerce
Manghanmal Udharam College of Commerce
PimpriSkills
Project Implementation
SFTP Setup
Strong communication
Strong interpersonal skills
Project management
Client relations/success
Account Delivery/Management
Client retentions
Client management
Software
Jira
MS Office 365
Siebel
Confluence
Timeline
Sr Analyst, Client Services
Rayden Interactive
10.2022 - 09.2023
Senior Analyst, Project Implementation
ADP
07.2019 - 10.2022
Process Associate
Tata Consultancy Services
06.2018 - 07.2019
Sr. Representative, Operations
Concentrix Daksh Services
11.2015 - 05.2018
B.Com - Commerce
Manghanmal Udharam College of Commerce