Lavina Johnson Girkar

Proven leader with extensive experience in UAT and process optimization at JP Morgan Services Pvt. Ltd., adept at OFAC Screening and fostering team collaboration. Demonstrated ability to enhance testing protocols and reduce production bugs by 30%, leveraging HP Quality Centre and strong analytical skills to deliver high-quality solutions.

• Alteryx certified
• ISTQB certified

• English
• Konkani
• Hindi
• Marathi

• Gardening
• Listening to music

• Date of Birth: 10/03/89
• Nationality: Indian
• Marital Status: Married
• Religion: Roman Catholic

• Team Lead, JP Morgan Services Pvt. Ltd., Mumbai, Maharashtra, India, 11/01/20, Present, UAT(User acceptance Testing) USD clearing, Preparing Business Scenario Matrix and Test Case Matrix for Tier 0 and Tier 1 projects., Identifying requirement gaps during planning., Identifying and executing test cases along with negative & regression testing., Worked on ISO 20022 messages in SWIFT, CHIP & FED., Presenting UAT test scenarios and test cases to stakeholders and obtaining sign off., Raising production bugs, coordinating with team for bug fixes and retesting them., E2E partner engagement activity to ensure that testing is complete from an E2E perspective., Preparing ‘Release Notes’ for all the projects (Tier 0 Tier 1) and explaining the same over to operations team., Participating in performing ‘Exploratory Testing’ with Ops team., Participate in Monthly audits for process and generic controls., Provide Release Report to the management., Analyzing and highlighting risk., Involve in Risk mitigation planning.
• Consultant, Randstad JP Morgan Services Pvt. Ltd., Mumbai, Maharashtra, India, 03/01/19, 10/01/19, To ensure all the ledger debit received from the corporate action & income team reconcile with the statements received from the agent., All breaks are assigned on priority based on the value date & the age of the break., Whenever needed breaks are escalated to reduce the financial exposure.
• Account Manager, Etisalat UAE, UAE, United Arab Emirates, 06/01/18, 08/26/18, Operating as the lead point of contact for any and all matters specific assigned customer’s accounts., Makes sure clients receive requested products and services in a timely fashion., Coordinate with staff members working on the same account to ensure consistent service.
• Team Leader, Etisalat UAE, UAE, United Arab Emirates, 01/01/18, 05/31/18, Handling group of 11 people., Discover training needs and provide the same., Handling escalation to IT & other teams.
• Processing Analyst, Etisalat UAE, UAE, United Arab Emirates, 09/07/15, 12/31/17, Prepare relevant reports like Data collection Report, monthly Statistical Reports, Debtors’ Schedules etc., Responds promptly & effectively to customer queries/ concerns in accordance to Company standards & guidelines.
• Team Member, JP Morgan Services Pvt. Ltd., Mumbai, Maharashtra, India, 01/01/11, 09/01/14, Distributing work within the teams., Conducting induction and On-The-Job training for new joiners., Preparing the training plan for new joiners for completing the training within the stipulated period.