LAVISH CHAUDHARY

Website URL : www.personalloans.kotak.com

Software's Exposure: Salesforce

Location Worked on: DELHI-NCR

• Handling Salaried Personal Loan product (SPLN) of Delhi-NCR DST location.
• Generates Personal Loan (salaried) business to achieve on monthly basis benchmark targets and meet SM productivity norms..
• Generating maximum potential business through branches, DST & channels allocated.
• Managing more than 100 branches (Branch banking) , internal website channel & multiple online aggregators to drive PL business on monthly targets.
• Supervised sales team of [15] people , stepping in to support team to achieve assigned individual targets and deliver smooth sales processes for clients.
• Generate maximum revenue by ensuring IRR & PF are as per budget or above that.
• Ensure high customer satisfaction level by maintaining high FTR%, faster end to end TAT & the fastest resolution of customer complaints.
• Brought in more than 40 cr business in PL sales in last 7 months & approx 70 cr. business in 2022-23 financial year .
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Identified opportunities for growth within [DELHI-NCR] territory while sourcing business through open market.
• Ensure periodic training of DST on processes/product/policy and timely updates on any changes therein and track the progress on weekly, monthly & quarterly basis.
• Ensure that all DST staff are productive and significantly above the minimum productivity benchmark.
• Close interaction with Credit, BEU, RIC & operations teams, branches, channels for smooth work flow and maximization of business.
• Maintains Nil delinquency customer records.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers by handling customer issues, enabling quick resolution and satisfaction and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling (Kotak Life insurance) to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Maintained strict confidentiality of bank records and client information.
• Monitored pipelines to track and log status of loans.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Website URL : www.myloancare.in

Software's Exposure: Customer Relationship Management (CRM)

Location Worked on: PAN INDIA

• Develop strategies for achieving set targets
• Notify the sales team of new sales and cross-selling opportunities
• To build healthy relationship b/w banks(YES /KOTAK/SCB) and company through ongoing customer contact,quality customer service, and superior product knowledge
• Work with the Management and Underwriters to analyze the credit strengths and weaknesses of prospective borrowers and make loan decision recommendations
• Maintaining the existing client relationships and identify new business opportunities
• Verify information on loan applications
• Compiled database of loan applicants' credit histories, financial statements and other financial information
• Maintained strict confidentiality of Company records and client information.

Website URL : www.allianzroadassist.com

Department : PFU (Pay for usage-Advanced payment services)

Software’s Exposure : Unity-1

• Optimized organizational systems for payment collections, deposits and recordkeeping.
• Assisted customers with setting appointments and special order requests, and arranging merchandise pick-up at other locations.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Answered constant flow of customer calls.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Recommended onsite service to customers, thoroughly explaining details.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Collected customer feedback and made process changes to met customer satisfaction.