Lavkant Pradeep Verma

. Led end-to-end network staging, deployment, implementation, migration, and commissioning activities for enterprise and BFSI clients.

2. Staged, pre-configured, tested, and deployed Cisco Catalyst, Cisco Nexus, and Juniper EX Series switches for enterprise network infrastructure projects.

3. Performed rack-and-stack, hardware inspection, baseline configuration, firmware/OS upgrades, ROMMON recovery, and pre-deployment testing.

4. Configured Layer 2/Layer 3 technologies including VLANs, trunking, STP/RSTP/PVST+, EtherChannel, LACP/PAgP, BGP, OSPF, EIGRP, PBR, and IP SLA.

5. Deployed and integrated Cisco ISE for 802.1X authentication, endpoint profiling, TACACS+, and network access control.

6. Deployed and configured Cisco ASA, Cisco Firepower/FTD/FMC, and FortiGate firewalls, including ACL, NAT/PAT, and IPsec VPN configurations.

7. Executed network cutovers during scheduled maintenance windows, followed by post-implementation validation, hypercare support, and technical handover.

8. Coordinated with customers, vendors, onsite engineers, and internal technical teams to execute deployment activities and resolve implementation issues.

9. Performed network acceptance testing, troubleshooting, connectivity validation, and performance monitoring using PRTG.

10. Prepared As-Built documentation and completed technical handover of deployed network infrastructure to operations/support teams.

· Operated hands-on with Cisco ISR Routers (1800, 1900, 2900, 4000, 4400, 892) and Cisco Catalyst Switches (2960, 3560, 3650, 4500E, Nexus 9300).

· Configured and maintained WAN routing protocols (BGP, OSPF, EIGRP), route redistribution, Policy-Based Routing (PBR), and IP SLA link tracking.

· Monitored customer WAN/MPLS links, clear channels, and broadband lines using PRTG Monitoring Tool; resolved fault conditions such as high latency, packet loss, and interface errors.

· Performed operational administration on Cisco ASA 5500, FortiGate (1100D, 1500D) firewalls, and FortiAnalyzer for traffic flow analysis and security troubleshooting.

Configured and maintained Cisco Wireless LAN Controllers and Aruba WLCs; managed user access policies and VPN client connections

• Monitored network devices, WAN/MPLS links, leased lines, and broadband connectivity using PRTG and handled basic network alerts.
• Raised and followed up tickets with ISP/service providers for link-down, latency, packet-loss, and connectivity-related issues until resolution.
• Performed basic switching and routing troubleshooting, including interface status, VLAN, connectivity, routing, and configuration-related issues.
• Troubleshot link-down, interface errors, packet loss, high latency, and intermittent connectivity issues and coordinated with onsite/ISP teams for resolution.
• Provided L1 network support, monitored incidents, performed initial troubleshooting, maintained ticket updates, and escalated complex issues to the L2/network team when required.

• Provided technical support to users/customers for hardware, software, system, and basic network-related issues.
• Logged, monitored, and followed up on support tickets, performed initial troubleshooting, and escalated unresolved issues to the appropriate technical team.
• Assisted with system setup, connectivity troubleshooting, basic hardware/software issues, and user support, ensuring timely resolution of reported problems.

• Provided clear and concise step-by-step technical support to guide clients.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Helped customers set up new systems, applications and software.