Lavlesh Kushwaha
Project Manager
Bengaluru,Karnataka
Summary
Experienced IT Project Manager with 17+ years of expertise in end user computing, project execution, process re-engineering, and stakeholder management. Skilled in IT service transition, process automation, and managing diverse teams.
Overview
17
17
years of professional experience
3
3
Certificates
Work History
Project Manager
Tata Consultancy Services
Bangalore, Karnataka, India
2022.Mar - Current
- Led ServiceNow implementation project, overseeing configuration, customization, and user training.
- Managed CMDB auto discovery setup to ensure accurate and up-to-date configuration data.
- Orchestrated ServiceNow version upgrade, coordinating testing, deployment, and user acceptance.
- Directed the implementation of CSDM module within ServiceNow for improved data management.
- Oversaw datacenter migrations for physical and virtual servers and components, minimizing downtime.
- Coordinated cross-functional teams, ensuring alignment with business objectives and timelines.
- Conducted risk assessments and implemented mitigation strategies for project success.
- Provided regular updates to stakeholders on project progress and dependencies.
- Demonstrated strong analytical skills, adapting to new technology and industry standards.
- Committed to continual learning and improvement, fostering innovation and collaboration.
Manager-2 Information Technology
PwC Acceleration Centers in India
2021.Jul - 2022.Mar
- Spearheaded end-user computing initiatives and managed ISO/IEC 27001 ISMS audits.
- Orchestrated IT service delivery and streamlined operations at the IT service desk.
- Guided information security efforts, ensuring robust vulnerability and patch management.
- Drove operational efficiency through data-driven decision-making and analytics.
- Delivered exceptional service, resolving customer concerns and fostering loyalty.
- Cultivated a culture of engagement, collaboration, and continuous learning.
Manager-1 Information Technology Operations Manager
PwC Acceleration Centers in India
2020.Feb - 2021.Jul
- Managed end-user computing and service operations using ITIL ServiceNow.
- Led IT projects and change management initiatives.
- Implemented vulnerability management strategies.
Information Technology Service Desk Manager
_VOIS
2014.Nov - 2020.Feb
- Led global service desk operations, ensuring first-level resolution and effective resource management.
- Implemented robust incident and major incident management processes for timely issue resolution.
- Coordinated user access and compliance management, driving business process transformation.
- Managed change advisory boards (CAB) and facilitated business continuity management (BCM).
- Optimised service delivery through process automation and stakeholder management.
- Championed service desk effectiveness through IT service management best practices.
Assistant Manager
Reliance Energy
2008.Aug - 2014.Oct
- IT Operations Management, IT Infrastructure project execution, Setting up new small Data Centers across the business locations, Network Engineer, Process Consultant, Stakeholder Management, End user Experience.
IT Executive
Reliance Industries Limited
2006.Dec - 2008.Aug
- Network engineer for Reliance retail project.
Education
Bachelor Of Engineering - Electronics & Telecommunications Engineering
Pandit Ravi Shankar Shukla University
Raipur, Chhattisgarh (India)07.2004
Higher Secondary School Certificate- 12th Standard -
Model Higher Secondary School
Rewa, Madhya Pradesh (India) 1998.Mar - 1999.Mar
High School Certificate- 10th Standard -
Model Higher Secondary School
Rewa, Madhya Pradesh (India) 1996.Mar - 1997.Mar
Skills
IT Project Management
Requirements Gathering
Cross-Functional Collaboration
Team Leadership
Stakeholder Management
IT Infrastructure Management
Software development life cycle
Vulnerability Assessment and remediation planning
Agile project management
IT Security Management
ServiceNow Consultant
IT Service Management
Certification
IT Information Library Foundations Certification (ITIL) - AXELOS Global Best Practice, 5127134.20306452
Timeline
Project Manager
Tata Consultancy Services
2022.Mar - Current
CompTIA Security+ ce Certification - CompTIA, COMP001021954035
12-2021
Manager-2 Information Technology
PwC Acceleration Centers in India
2021.Jul - 2022.Mar
Project Management Professional (PMP) - Project Management Institute, 2868171
11-2020
Manager-1 Information Technology Operations Manager
PwC Acceleration Centers in India
2020.Feb - 2021.Jul
Information Technology Service Desk Manager
_VOIS
2014.Nov - 2020.Feb
IT Information Library Foundations Certification (ITIL) - AXELOS Global Best Practice, 5127134.20306452
08-2014
Assistant Manager
Reliance Energy
2008.Aug - 2014.Oct
IT Executive
Reliance Industries Limited
2006.Dec - 2008.Aug
Higher Secondary School Certificate- 12th Standard -
Model Higher Secondary School
1998.Mar - 1999.Mar
High School Certificate- 10th Standard -
Model Higher Secondary School
1996.Mar - 1997.Mar
Bachelor Of Engineering - Electronics & Telecommunications Engineering
Pandit Ravi Shankar Shukla University