Lawlesh kumar Singh

• 1. Product Strategy: Defining the product vision and roadmap for Salesforce-related products or features Analyzing market trends and customer needs to inform product decisions
  2. Requirements Gathering: Collecting and prioritizing product requirements from stakeholders, customers, and market research Creating detailed product specifications and user stories
  3. Cross-functional Collaboration: Working closely with engineering, design, sales, and marketing teams Coordinating with Salesforce account executives
  . Data Analysis: Using data to make informed decisions about product features and improvements, Tracking key performance indicators (KPIs) for the product
  5. Stakeholder Management: Communicating product vision and progress to executives and stakeholders, Managing customer expectations and feedback
  6. Post-Launch Monitor adoption metrics and Salesforce usage analytics Gather user feedback and plan iterative improvements Assess technical debt and recommend platform optimizations Plan for ongoing maintenance and support

1. Business Process Optimization & Requirements Management: Analyzed business workflows for 800+ users across Sales and Marketing, identifying process gaps and recommending system enhancements.

2. Gathered and prioritized requirements:-
All cross-functional stakeholders, translating business needs into technical specifications and configuration changes.

3. Product Strategy & User Experience:-
Designed and implemented user-centric solutions, including custom page layouts, record types, and approval processes that reduced manual effort by 35%.

4. Developed and executed user adoption :-strategies for new features, achieving 90%+ adoption rate within 60 days of rollout.

5. Data Analysis & Reporting:-
Built 40+ custom reports and dashboards providing key business metrics to executives, enabling data-driven decision making

6. Created comprehensive documentation
including user guides, process flows, and technical specifications.

7. Project & Stakeholder Management:-
Collaborated with IT, Sales, Marketing, and Operations teams to deliver integrated solutions meeting diverse business requirements.

system enhancement:- including custom object creation, automated workflows, and integration implementations, improving user productivity by 60%.

• Data Management:-
  Data Accuracy: oversee the accuracy, integrity and security of the customer data within CRM.
  Data Maintenance: regularly update and maintain user records, ensuring data cleanliness and consistency.
  User Management:-
  User Administration: Administer user account within CRM platform, assigning appropriate roles and access level bases on job functions.
  User Support: provide ongoing support and guidance to users helping them effectively utilize the CRM system
  Training and Support:-
  Issue Resolution:- address user inquiries and troubleshoot issues related to Salesforce application and CRM usage.
  User Training: conduct training sessions to improve user adoption and proficiency in CRM tools and Salesforce application.

• Improved Sales and collection for the Department or Company along with enhanced marketing activities of Marketing officer and Agronomist through TIME 2.0 application
  Productivity Monitoring– Marketing officer and Agronomist level productivity monitoring through Time application. (Ex- Dealer Visit, Sub dealer Visit, spent hours, Night halt, Farmer meeting, Jeep campaign, Product Demo, Group farmer meets, transit time, Dealer to Dealer Distance etc.)
  Business Analysis- Industry Primary Sales Volume Market Share and Grade Wise, State wise, Product wise, company wise and collection analysis for all SBU (FERT, SSP, ORG)
  Marketing Services- Coordination with vendor regarding whatever created Purchase order our marketing department along with coordination to finance for closing the project and report to Senior Management.

• Data collection, analysis, and reporting:-Database design and administration, Customer relationship management, Sales pipeline tracking Marketing campaign analysis, Lead scoring and conversion tracking, Territory and quota management, Budget tracking and variance analysis
  Reporting and Visualization:
  Dynamic dashboards with charts and graphs Automated report generation Key Performance Indicator (KPI) tracking Executive summary reports Interactive data presentations

• Key Results Areas: - 􀀀 Improved product sales billing with dealers regarding volume and value monthly base for consumer electronics product for the area.
  􀀀 Achieved every month target for the volume and value
  􀀀 Conduct product demonstrations and presentations
  􀀀 Close deals and achieve sales targets
  􀀀 Understanding of customer buying processes
  􀀀 Monthly/quarterly/annual sales quotas
  􀀀 Revenue per customer and deal size
  􀀀 Conversion rates from leads to sales
  􀀀 Sales cycle length and efficiency
  􀀀 Market share growth