Lawrence A Arockianathan

A result oriented professional with rich experience of over 25 years in Collections, Credit Control, Receivable Management, MIS, Travel OPS, Expense Reimbursement and Purchase Card program. With Kuoni Business Travel India Ltd., Bangalore as Manager – Credit Control & Senior Accounts Receivables with Seaton India IT Pvt Ltd (Dell India) & Currently Advisor Accounts Receivables in Dell International Service India Pvt Ltd.

• Savings – Hard and Soft savings
• Digital Signature on Invoice - for Eliminating Hard copy receipts- Air & Hotel.
• Hard copy elimination for Low$ spend
• Reduced T&E auditing time (Auditing of Physical Receipts) by 30%.
• Service Now Request Process for T&E Query & Escalation process.
• Integrated T&E tool (Concur) with Oracle for Autopayments (Concur Autopay)
• Vendor Payment Rationalization
• Concur Pay Project
• India GST Recovery as of date- $5 M
• Ground Transportation – Automated booking tool in PowerApps
• P-Card Reconciliation – Global Credit recovered – $540K
• P-Card Audit tracking through PowerApps
• Alternative Payment methods for Onboarded suppliers with increased Working Capital Gain.
• Amex Pay By link Payment Process
• P-Card Ariba Integration Process.

• Key Account Management
• Developing relationships with key decision makers in corporate for business development.
• Resolving queries & grievances to maximize client satisfaction levels.
• Sustaining excellent relations with clients to generate avenues for further business.
• Credit Control
• Reviewing delinquent accounts & portfolio to control recovery operations for delinquent customer, handling high value fraud cases / defaulters / insolvent clients & initiating appropriate legal actions.
• Enhancing normalization & recovery rates to ensure continued profitability of business and improving processes to ensure efficiency in customer contact and recovery techniques.
• Exploring the possibilities of determining viability of business operations and quick settlement through negotiations or restructuring of dues.
• The prime responsibility is to reduce the DSO.
• Ensure have a valid SLA in place for all the clients and updating the Dashboard as and when there is a change.
• Receivable Management
• Devising & implementing stringent credit control measures for effective receivable management and thereby reducing the incidence of bad debts.
• Preparing MIS reports & other statements with a view to apprise management of process operations and assist in critical decision-making process.
• Conducting ageing analysis of the payables to understand the paying pattern and devise effective accounts payable policies, maintaining up-to-date billing system.
• Team Management
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
• Travel OPS, Expense Processing & Program Administrator for Purchase Card from Aug 1st 2013 to till date.
• Part of Travel Operation for India Region (Air Travel/Cabs/Hotels)
• Travel Compliance Management
• Travel Policy compliance
• Vendor contract compliance
• Preferred vendor policy
• Benchmark compliance to ensure Lowest logical Airfare.
• Service level agreement.
• India - Global hotel rate/contract compliance
• Travel Expenses Reimbursement
• Managed end to end T&E claims, including verification of receipts, approvals & Timely payments
• Ensured 100% accuracy in expenses reporting by auditing submissions for policy compliances and fraudulent claims.
• Escalation Management.
• Managing Hard copy expenses, receipting, filling, binding & storing.
• Handling Internal & External Auditing
• Weekly termination list processing & Approving.
• Credit Card account reconciliation for Terminated employees.
• Monthly credit recovery of unclaimed credits.
• T&E Global Score Card reporting
• Coordination with various internal stake holders like AP, Tax and Commodity Managers.
• Part of Project team
• Integrated T&E tool (Concur) with Oracle for Autopayments (Concur Autopay)
• Single Monthly payments to weekly payments.
• Reduced T&E auditing time (Auditing of Physical Receipts) by 30% by matching Airline ticket transaction reports with Concur & Amex reports.
• Sourcing of Travel Commodity
• Vendor negotiations- India Ground Transportation
• Support Global RFP
• Monthly operations review
• Spend analysis.
• User feed back
• Vendor related activities
• Compliances
• Manage Vendor Payables
• Ensure vendor complies to submission process & timelines.
• Process & reconcile periodical bills & statements.
• Managing BTA card for India.
• No Due certificate
• Handling Complete Vendor On boarding process for India Travel through RFP process (Cabs, Airlines & Hotels)
• Handling the Tax recovery process for India Travel & Expenses Air Travel & Hotel expenses. (GST Tax)
• Expense Management for Corporate Card Process
• Handling Amex Purchase Card Process Globally (Approximate Spend is 450 ML USD P/A)
• Record maintenance for Internal & External Audit Purpose for last TEN years. (Includes both Hard & Soft copies of documents)
• SOP & Play Book Creation for Purchase Card Process
• Part of Team handling Internal/External Auditing

• Possess excellent Oral and Written Communication skills
• Ability to perform documentation of new pilot process. (PLAY BOOK & FAQ’s documentation)
• Creating Process flow through VISIO