LAWRENCE BUNTY TESRA
SENIOR ASSOCIATE
kolkata
Summary
I am an experienced aviation services professional with nine years in fostering excellent customer experiences and ensuring world-class security and safety. A considerable team player, I excel in completing tasks independently and supervising workgroups focused on customer satisfaction. My capability to handle crisis situations and perform under pressure distinguishes me in my field.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Senior Associate
AIRINDIA Limited - Post Merger of Vistara and Air India
Kolkata, West Bengal
11.2024 - Current
Security Supervisor
TATA SIA AIRLINES LIMITED- VISTARA
Kolkata, West Bengal
09.2016 - 10.2024
- Provides aviation services with a focus on customer experience and security
- Ensured adherence to security protocols by guests, maintaining a secure environment
- Check aircraft and preflight security protocols prior to departure
- Coordinate and maintain liaison with different agencies at airport facilities
- Exceptional customer service and communication skills
- Deal with clients during crisis situations
- Screened passengers, checked in luggage, and inspected cargo consignments according to security norms.
- Surveillance of ramp and check-in area
- Access control of aircraft on ground and perform pre-flight checks prior to departure
- Assisted passengers with security procedures and resolved complaints to ensure positive experiences
Intern
The Grand Hotel
New Delhi
05.2013 - 10.2013
- A luxury hotel providing exceptional hospitality services
- Supervised food and beverage team during banquet functions to ensure seamless service delivery
- Trained in front office, concierge, and bellboy duties to support comprehensive guest services
Education
B.Sc - Catering Science and Hotel Management
Bharathiar University
Kolkata01-2015
Diploma - Hospitality Management
International Institute of Hotel Management
Kolkata01-2015
Higher Secondary - undefined
St. Mary's Orphanage and Day School
Kolkata01-2012
National Institute of Open Schooling (Secondary) - undefined
St. George's Day School
Kolkata01-2010
Skills
Microsoft Office Proficient
Leadership
Creative and Innovative
Energetic and Enthusiastic Motivational
Team Management
Conflict Resolution
Guest Management
KEY ACHIEVEMENTS
Awards and Recognitions, Recognized with multiple awards for outstanding service and performance including the V-clap Departmental head award for outstanding achievement in the year 2022-2023, 2020-2021 and 2019.
Timeline
Senior Associate
AIRINDIA Limited - Post Merger of Vistara and Air India
11.2024 - Current
Security Supervisor
TATA SIA AIRLINES LIMITED- VISTARA
09.2016 - 10.2024
Intern
The Grand Hotel
05.2013 - 10.2013
National Institute of Open Schooling (Secondary) - undefined
St. George's Day School
Higher Secondary - undefined
St. Mary's Orphanage and Day School
Diploma - Hospitality Management
International Institute of Hotel Management
B.Sc - Catering Science and Hotel Management
Bharathiar University