Lawrence Chelakkat
Senior Muti-sector Experienced Professional
Ernakulam,Kerala
Summary
Customer-oriented General Manager with over 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
General Manager
Travelvava Pvt Ltd
3 2019 - Current
- Managed entire operations. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Regional Manager
CAMPUS ABROAD Educational Services
01.2017 - 02.2019
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Financial Advisor
Kotak Life Insurance Co Ltd
05.2015 - 02.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
Assistant General Manager
HUDCO Ltd - A Govt of India Enterprise
07.2012 - 04.2015
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Improved operational workflows, resulting in smoother running of establishment.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Manager/Dev Officer
HUDCO Ltd - A Govt of India Enterprise
05.1992 - 06.2012
- Implemented and developed operational standards, policies and procedures.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Private Secretary
HUDCO Ltd - A Govt of India Enterprise
10.1986 - 05.1992
- Liaised successfully between internal departments/external partners delivering clear communications supporting collaboration and alignment across all levels.
- Safeguarded sensitive information by implementing strict confidentiality measures when handling classified materials or discussions.
- Demonstrated adaptability by taking on additional responsibilities during periods of high demand or staff absences.
- Optimized time management for the executive by keeping detailed calendars updated with appointments while prioritizing tasks based on urgency or importance levels effectively.
- Promoted a professional image of the executive office through polished presentations, well-crafted correspondences, and organized documentation.
- Assisted in event planning for company functions, ensuring seamless coordination of logistics and successful execution of events.
- Improved turnaround times for action items by tracking assignments, monitoring progress, and providing timely reminders to involved parties.
Secretary/Executive Assistant to CEO/HoD
EPCO / DODSAL
02.1981 - 09.1986
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
Education
P G Diploma - Personnel Management
Annamalai University
MA - English Literature
Bhopal University
Skills
Customer Relationship Management
Operations Management
Team Leadership
Project Management
Operations Oversight
Performance Improvement
Customer Retention
Business Development
Leadership and team building
Quality Management
Strategic Planning
Contract Negotiations
Budget Analysis
Workflow Planning
Client Relations
Process Improvements
Branding
Recognition
Won All India Essay competition by National Housing Bank, Govt of India
Softwarecapabilities
MS Office applications
Timeline
Regional Manager
CAMPUS ABROAD Educational Services
01.2017 - 02.2019
Financial Advisor
Kotak Life Insurance Co Ltd
05.2015 - 02.2017
Assistant General Manager
HUDCO Ltd - A Govt of India Enterprise
07.2012 - 04.2015
Senior Manager/Dev Officer
HUDCO Ltd - A Govt of India Enterprise
05.1992 - 06.2012
Private Secretary
HUDCO Ltd - A Govt of India Enterprise
10.1986 - 05.1992
Secretary/Executive Assistant to CEO/HoD
EPCO / DODSAL
02.1981 - 09.1986
MA - English Literature
Bhopal University
General Manager
Travelvava Pvt Ltd
3 2019 - Current
P G Diploma - Personnel Management
Annamalai University