Lawrence Fernandes
kankavli
Summary
Dynamic logistics and customer service specialist with extensive experience in problem-solving and collaborative projects. Strong ability to identify customer needs and deliver innovative solutions, contributing to high levels of satisfaction and team success.
Overview
10
10
years of professional experience
Work History
SAI TRAVELS LOGISTICS AND CARGO
STORE MANAGER
GOREGOAN
12.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
ARROW STORE
STORE MANAGER
mumbai
06.2020 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Fashion Consultant
Zara
mumbai
03.2016 - 05.2019
- Advised clients on current fashion trends and style choices.
- Assisted in visual merchandising to enhance store aesthetics.
- Conducted personal styling sessions for customers seeking tailored looks.
- Collaborated with team members to maintain inventory levels and product displays.
- Educated customers about fabric care and garment maintenance techniques.
- Participated in training new staff on customer service best practices.
- Resolved customer inquiries and concerns with professionalism and care.
- Demonstrated product features to promote new arrivals and seasonal collections.
- Assisted customers in finding clothing sizes or styles when needed.
- Managed daily operations including opening and closing duties, cash handling, restocking shelves.
- Increased customer base and generated new sales by networking within select groups.
- Organized and maintained merchandise displays, ensuring proper placement of items according to company guidelines.
- Maintained a professional attitude at all times while dealing with challenging situations or difficult customers.
- Generated monthly reports outlining sales performance and areas needing improvement.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Worked as trusted personal shopper for many daily busy customers.
- Performed various administrative duties by checking invoices, preparing special orders, and unloading deliveries.
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
- Submitted reports to and reviewed reports with supervisor.
Education
SSC - English Language
ST URSULA HIGH SCHOOL
KANKAVLI VARAWADE03-2005
Skills
- Customer service
- Problem solving
- Technical troubleshooting
- Visual merchandising
- Process optimization
- Team collaboration
- Inventory management
- Client consultation
- Microsoft Word
- Computer skills
- Planning
- MS office
- FLUENT IN [LANGUAGE]
Languages
English
Proficient (C2)
C2
Marathi
Native
Native
Hindi
Proficient (C2)
C2
KONKANI
Proficient (C2)
C2
Timeline
SAI TRAVELS LOGISTICS AND CARGO
STORE MANAGER
12.2022 - Current
ARROW STORE
STORE MANAGER
06.2020 - 03.2022
Fashion Consultant
Zara
03.2016 - 05.2019
SSC - English Language
ST URSULA HIGH SCHOOL