Lawrence Stephen

• Manage the 3 GSM Helpdesk team, ensuring timely resolution of sourcing and system-related queries from global stakeholders.
• Oversee the Quality Team of 2 focused on compliance monitoring, process audits, and continuous improvement initiatives.
• Client: Stanley Black & Decker

Client : Veyer LLC

• Managed direct and indirect sourcing activities across warehouse operations, logistics, transportation, and supply chain categories.
• Led end-to-end RFx processes (RFI, RFP, and RFQ), inventory assessments, supplier evaluations, and landed cost analyses to support strategic sourcing decisions.
• Delivered 15% cost savings across a $70M spend portfolio through supplier consolidation, commercial negotiations, and cost optimization initiatives.
• Supported procurement strategies and sourcing operations for an enterprise managing approximately $15B in indirect spend
• Developed sourcing recommendations, conducted supplier negotiations, and drove contract award decisions to maximize value and mitigate risk.
• Managed supplier onboarding, compliance, and stakeholder alignment to ensure seamless implementation and ongoing supplier performance.

• Led 20+ institutional events for CNK Group of Institutions, contributing to a measurable increase in admissions and supporting the expansion of nursing centers across Karnataka.
• Planned and delivered large-scale events independently, overseeing logistics, stakeholder coordination, and on-site operations.
• Negotiated with vendors and collaborated closely with clients to design and execute customized events, ensuring high-quality outcomes within budget and timelines.
• Coordinated cross-functional teams and external partners to ensure seamless event execution and enhanced participant experience.
• Drove event success through effective planning, resource management, and stakeholder engagement.

• Led a 20-member team overseeing $500M in annual spend across the U.S. and Mexico, driving operational excellence and service delivery.
• Designed and implemented SharePoint-based automation initiatives, reducing manual effort and improving process efficiency.
• Managed vendor payments, compliance controls, and backlog reporting, ensuring accurate financial processing and regulatory adherence.
• Centralized procurement operations by transitioning activities from brewery manufacturing units to a shared services hub in Bangalore, improving process standardization and governance.

• Oversaw a team of 30 procurement professionals and successfully managed the transition of procurement functions from the U.S., delivering operational stability and continuity within six months of go-live.
• Developed and implemented process improvements, resulting in streamlined operations and increased team productivity.
• Mentored junior staff members, fostering skill development and promoting a collaborative work environment.
• Oversaw project timelines and budget adherence, ensuring alignment with organizational goals and client expectations.
• Facilitated stakeholder communication to align project objectives with client requirements and deliverables.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Managed a centralized support mailbox, resolving Procurement, P2P, AP, and Travel & Expense queries within SLA timelines, addressing supplier invoice inquiries, and ensuring accurate and timely payment processing.

• Achieved 100% SLA adherence by efficiently processing PR-to-PO transactions across U.S. and Canada operations, including Regular, Urgent, and Emergency requests.
• Resolved legacy and complex invoice issues by addressing three-way match discrepancies, Goods Receipt (GR) and service-entry challenges, ensuring timely supplier payments and reducing invoice aging.
• Drove operational excellence by streamlining SPA GR posting processes, reducing manual effort by 4 hours per FTE and improving team productivity while creating bandwidth for additional value-added activities

• Managed PR-to-PO conversion process for the Colgate client, ensuring accurate and timely procurement execution.
• Addressed invoice-related issues proactively and resolved them within the required timelines, ensuring smooth payment processing and client satisfaction.

• Provided voice support for National Rail Enquiries and Admiral Group, one of the UK's leading car insurance providers.
• Consistently met and exceeded client-defined Service Level Agreements (SLAs) while maintaining 100% quality standards.
• Delivered exceptional customer service, resolving customer queries efficiently and professionally.
• Recognized with the "Best Customer Support" award in 2006 for outstanding performance and customer satisfaction.