Hi, I’m
Lawrence Telson Paiva
Chennai
Summary
I am a meticulous business professional who undertakes and enjoys complex assignments, I meet tight deadlines and deliver superior performance. I possess practical knowledge in corporate management and the innate ability to positively motivate a team and cultivate individual strengths. I use sound innovative planning and analytical skills in implementing key trends and techniques. I operate with a strong sense of urgency and thrives in a fast paced setting.
Overview
14
years of professional experience
Work History
Maersk Global Services Chennai, IndiaChennai
Senior Specialist, OTC
11.2019 - Current
Job overview
- KPIs such as DSO, ADL, On Account Reduction, and Global Collections Tool Adherence.
- Handling portfolio of $54M for Global Key Customers of Maersk (Tesla, Adidas, Target, Staples, Starbucks, CROC, etc.).
- Preparing the Roll Over reports and focuses on major movement at an aging bucket level.
Calls with internal and external stakeholders on account performance and projecting future business opportunities. - Worked on projects such as Dispute accepted invoices, IMPORT CASH customers, Customer CSOPs, Reducing ONA, Artemis Project Drive, and GETPAID uptake percentage with Agile Methodology to successfully achieve the Objective key result (OKR).
- Worked as a super user to bridge the technical understandings from the Product and Project teams and educate business users on software implementations and training for software such as SAP S4 HANA, Artemis, COMET, AFLS, etc.
MiraMed AjubaChennai
Provider Enrollment Specialist
03.2019 - 11.2019
Job overview
- Persuaded client to transition additional work volume and increased FTE billing from 48 to 69.
- Handling training, preparing documents for external audits, and certifications.
- Implemented online tracker-based software to auto-generate work assignments and to auto-populate the production and requested reports from clients.
- Handled handover of work from Medac Anesthesia Business Partners, and ATI Holdings, Inc.
ISource IT Enabled ServicesChennai
Business Manager – Credentialing & RCM
12.2018 - 03.2019
Job overview
- Handling a team of 7 employees.
- Signed in clients worth $52,000 in the first month of service.
- Implemented processes, policies, and effective cost control for operations.
- Provided trainings for the employees on policies and compliance with HIPAA, DHHS, and CMS.
Implemented process flows and Key Result Areas (KRAs) for management and agents to achieve maximum results for client appreciation. - Initiated certifications such as ISO/IEC 27001:2013 (Information Security Management System), ISO 9001:2015 (Quality Control), SOC 1 TYPE II Report on the suitability of the Design & Operating Effectiveness of Controls), and SOC 2 TYPE II (Report on Controls at a Service Organization relevant to Security, Availability, and Confidentiality) for the company to build its standards and become a competitive sector in the billing agency at a large scale.
- Restructured the billing for service to accommodate profit after exemption of billable and non-billable rates per FTE.
MiraMed AjubaChennai
Provider Enrollment Specialist
10.2010 - 12.2018
Job overview
- Promoted to a lead enrollment analyst during the fifth month of tenure.
- Given the responsibility of overseeing the most sensitive clients of ABC, whose combined annual turnover is over $80 million yearly.
- Implemented process improvements resulting in a 35% increase in total team productivity.
- Appointed as the key point of contact for ABC on all client-related concerns and industry updates.
- Proposed innovative strategies on billing management resulting in a $1.6M - $2.8M increase in annual client revenues.
Education
University of Madras, Chennai
MBA from Logistics & Supply Chain Management
12-2022
University of Madras, Chennai
Bachelor of Commerce from Corporate Secretaryship
05-2013
St. Matthias Anglo Indian Higher Secondary School, Chennai
Higher Secondary School
05-2010
Department of Public Instructions, Chennai
Secondary School
05-2008
Skills
- Innovation management
- Supply Management
- Customer Relations
- Business reporting
- Emergency Response
- Root Cause Analysis
- Verbal and written communication
- Time Management
Accomplishments
- Certified Revenue Cycle Specialist – Professional (CRCS-P)
- Certificate of Excellence, 2011 & 2013
- 1 Propeller Award for collaborating with dispute and customer service departments and reduce the incoming payer disputes.
- 3 Commercial Excellence Star awards for driving team internally, sharing best practices, ensuring smooth process flow for NAM region reporting and achieving OKR through Agile methodology.
- 4 Extra Mile award for Top Performance, contribution to Dispute to Amendment process, maintaining TAT and KPI, extending support with the team to improve collections.
- 6 STAR AWARDS for Exceptional performance on improving customer experience, reducing OD % by 97%, consistency with being the top performer, with Key portfolio and NAM region level activities or reports.
- Appreciation received from Head of Accounts Receivable Head and Regional AR Lead on exceptional handling of Adidas account.
- Appreciation received from Regional Head of Finance for successful implementation of S4 HANA
- Appreciation received from FPO, Head of OTC, Regional AR Lead for successful implementation of Artemis.
Computer & Application Knowledge
- MS Office Suite: Predominantly worked on Office 365, MS Outlook, MS Excel, MS PowerPoint, MS Word, Macros and other office tools.
- Exposure to in-house software such as OneApp Pro, First Anesthesia, FirstCred, IntelliCred, Et cetera at MiraMed Ajuba.
- Exposure to Maersk Software’s such as GCSS, GSIS, CMD, RKEM, CSED, CODS, MEPC, SAP, Salesforce, SAP ECC, SAP S4 HANA, GetPaid, Artemis Et cetera.
Timeline
Senior Specialist, OTC
Maersk Global Services Chennai, India
11.2019 - Current
Provider Enrollment Specialist
MiraMed Ajuba
03.2019 - 11.2019
Business Manager – Credentialing & RCM
ISource IT Enabled Services
12.2018 - 03.2019
Provider Enrollment Specialist
MiraMed Ajuba
10.2010 - 12.2018
University of Madras
MBA from Logistics & Supply Chain Management
University of Madras
Bachelor of Commerce from Corporate Secretaryship
St. Matthias Anglo Indian Higher Secondary School
Higher Secondary School
Department of Public Instructions
Secondary School
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