Laxman Bagadi
Telecom Expense Management
Pune,MH
Summary
Service-oriented with commitment to excellence. Proven history of efficiency and reliability. Accomplished with 14 years of experience consistently rising through ranks. Well-versed in Client Management, Project management and Team Management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Associate Manager
Sakon
Pune, Maharashtra
04.2006 - Current
1) Successfully Managing Operations for 3 different verticals - Inventory, Invoice Processing & VMT
2) Managing Ordering for AECOM
3) Meeting Clients & Team everyday and making sure team is meeting Client's expectations.
4) Handling escalation calls and drive it till resolution.
5) Drawing processes for each activity that team performs and document them and share with team to make sure all team members follow same standard process.
6) Making sure all teams from different Verticals are well aligned to achieve excellent outcomes
7) Motivating, building & Training team to achieve business goals.
Education
Bachelor of Commerce -
Kendriya Vidhyalaya
Pune 06.2001 - 04.2002
Skills
Customer rapport
undefinedAccomplishments
1) Successfully Managed 3 different Verticals with 99.9 % Quality & SLA
2) Built an Excellent Rapport with Client
3) Successfully Implemented New Processes
4) Received Client Appreciations in many occasions
5) Successfully presented Processes to all Clients.
6) Received many awards in my tenure
7) Handling team of 30+ members in this Covid Situation with Work From Home.
8) Successfully implemented BCP model for my team with no impact on work.
Timeline
Associate Manager
Sakon
04.2006 - Current
Bachelor of Commerce -
Kendriya Vidhyalaya
06.2001 - 04.2002
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