Laxman Eknath Sogam
Hospitality Operations
Jogeshwari (East),Mumbai.
Summary
Experienced with managing hospitality services and ensuring exceptional guest experiences. Uses strong organizational and leadership skills to optimize operations and maintain high standards. Knowledge of team management and customer service excellence.
Overview
12
12
years of professional experience
3
3
Certificates
1
1
Language
Work History
Asso.Operation Manager
GOKHANA FOOD COURT
11.2024 - Current
- Oversee daily hospitality operations, ensuring high-quality catering and service delivery for clients.
- Ensure client and employee satisfaction by being visible and responsive during service.
- Manage food and drink production to meet company standards, including overseeing menu planning and quality control.
- Control the quantity and quality of ingredients, and train staff on receiving procedures.
- Ensure legal compliance, and manage procurement and inventory.
- Ensure strict adherence to all health and safety policies, and legal requirements.
- Maintain records of all hygiene procedures, initiatives, and incidents.
- Maintain regular communication and conduct review meetings with clients to ensure their needs are met, proactively addressing feedback, compliments, and complaints to ensure high retention and satisfaction.
Asst. F&B Manager
COMPASS INDIA FOOD SERVICE PVT.LTD.
11.2022 - 11.2024
- Ensure strict adherence to all health, safety, environment, and quality (HSEQ) regulations, including FSSAI and HACCP standards. This involves conducting regular audits and implementing corrective actions to maintain a safe and hygienic environment.
- Build and maintain strong relationships with the client and local stakeholders, ensuring their needs and expectations are met. Act as the primary point of contact for client issues, and ensure timely resolution.
- Collaborate with the culinary team to plan and develop menus, ensuring they reflect current trends, and meet guest preferences. Drive innovation in service delivery and customer engagement.
- Responsible for the end-to-end management of a food service unit, encompassing daily operations, financial performance, quality control, and team leadership.
F&B Executive
RENAISSANCE MARRIOTT INTERNATIONAL HOTEL
10.2019 - 12.2021
- Oversee opening and closing duties, including setup, cleaning, and securing the premises.
- Inspect and maintain storage areas, ensuring organization and proper inventory rotation (FIFO).
- Serve as a role model for customer service, and uphold the brand's service culture.
- Take ownership of guest complaints, and follow up to ensure guest satisfaction.
- Build positive relationships with guests to encourage repeat business.
- Handle guest concerns, and contribute to the profitability of the food and beverage outlets.
Guest Service Associate
RENAISSANCE MARRIOTT INTERNATIONAL HOTEL
03.2016 - 10.2019
- Welcome guests, and escort them to their tables.
- Present menus, answer questions, provide recommendations, and take accurate food and drink orders.
- Deliver food and drinks promptly and correctly, ensuring everything is presentable.
- Monitor tables throughout the meal to ensure guest satisfaction, and anticipate needs.
- Address complaints or problems with a positive attitude to resolve the issue.
- Present bills, process payments, and handle cash and credit card transactions.
Steward
RAMADA POWAI HOTEL & CONVENTION CENTRE
01.2014 - 01.2016
- Greeting guests, taking food and drink orders, serving them accurately, and ensuring satisfaction throughout their meal.
- Greet guests, escort them to tables, and help them with seating.
- Present menus, answer questions about menu items, and take food and beverage orders.
- Ensure orders, including dietary needs and allergies, are communicated correctly to the kitchen.
- Present and process guest checks and payments accurately.
- Maintain the cleanliness of the dining area, service stations, and other work areas.
Education
Bachelor of Hotel Management -
Institute of Hotel Management.
Mumbai, Maharashtra University.H.S.C. - Commerce
Shree Samarth College
Mumbai, MaharashtraS.S.C. - All Subjects
Shree Samarth High School
Mumbai, MaharashtraSkills
Effective team leadership
Certification
Star of the Year of Renaissance Hotel Powai, Mumbai.
Timeline
Asso.Operation Manager
GOKHANA FOOD COURT
11.2024 - Current
Asst. F&B Manager
COMPASS INDIA FOOD SERVICE PVT.LTD.
11.2022 - 11.2024
F&B Executive
RENAISSANCE MARRIOTT INTERNATIONAL HOTEL
10.2019 - 12.2021
Guest Service Associate
RENAISSANCE MARRIOTT INTERNATIONAL HOTEL
03.2016 - 10.2019
Steward
RAMADA POWAI HOTEL & CONVENTION CENTRE
01.2014 - 01.2016
H.S.C. - Commerce
Shree Samarth College
S.S.C. - All Subjects
Shree Samarth High School
Bachelor of Hotel Management -
Institute of Hotel Management.
Languages
English, Marathi & Hindi.
STRENGTH
- Exceptional communication skills and a reasoned, logical approach.
- Systematic and organized work habits.
- A positive attitude towards Life.
ADDITIONAL INFORMATION
- I have done 06 months of industrial training in Ramada Hotel all are the dept.
- I have done 01 years of craft course in bakery and cookery from IHM College.
- I have done 03 months of MS-CIT and DTP Courses from Prerana Computers.
- I will work on software in SAP/POS/IDS/PowerPoint/Basic Excel/Word/Mailing Etc.
CAPABILITIES
I am highly motivated by challenges. I have the determination and commitment to maximize my potential. I can prioritize and work well with people.
STRENGTH
- Exceptional communication skills and a reasoned, logical approach.
- Systematic and organized work habits.
- A positive attitude towards Life.
ADDITIONAL INFORMATION
- I have done 06 months of industrial training in Ramada Hotel all are the dept.
- I have done 01 years of craft course in bakery and cookery from IHM College.
- I have done 03 months of MS-CIT and DTP Courses from Prerana Computers.
- I will work on software in SAP/POS/IDS/PowerPoint/Basic Excel/Word/Mailing Etc.