Laxman Jaswani
Ahmedabad
Summary
Senior Manager with expertise in strategic business planning and development. Proven leadership and communication skills, coupled with strong decision-making and problem-solving abilities. Consistently achieved operational efficiency and enhanced team productivity through innovative management strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Director
S&P Global
Ahmedabad
11.2025 - Current
- Led cross-functional teams and teams in multiple locations to develop strategic initiatives while minimizing single-site risk.
- Managed project timelines for the Transformation Project and resources to ensure alignment with business objectives.
- Collaborated with stakeholders to define project scope and deliverables for key initiatives, such as redefining workflow, transforming our collection process, and optimizing our data accuracy.
- Streamlined communication channels between departments to improve collaboration and efficiency.
- Participated actively in decision-making processes at a high level within the organization for staffing, projects, and BAU strategy.
- Monitored budgeting, forecasting, planning, and reporting activities of the department.
- Established key performance indicators that were tracked regularly against set targets.
- Managed the recruitment process for new employees, including conducting interviews, evaluating resumes, and onboarding them.
- Evaluated the performance of the team through regular feedback sessions and annual reviews.
- Maintained positive relationships with vendors and external partners to support business resilience efforts. Managed 4 to 5% of the total workflow, which was a bottleneck for the team through effective vendor boarding.
Senior Manager
S&P Global
01.2022 - Current
- Collaborated closely with the Project Manager to align operational goals with the product release plan, ensuring timely and strategic prioritization of Azure DevOps (ADO) items.
- Played a key role in backlog grooming and sprint planning by providing operational insights to support delivery timelines and resource allocation.
- Partnered with cross-functional teams to streamline workflows and enhance coordination between operations and project delivery.
- Led vendor engagement for peak week workflows, including defining the scope of work, finalizing contracts, and conducting training for more than 20 users to ensure seamless integration and delivery.
- Led a team of over 100 across two cities, managing end-to-end operations and transformation initiatives.
- Designed and implemented a training program that upskilled over 500 analysts, improving data quality and delivery timelines.
- Spearheaded a Lean Resource Balancing project, saving 16 FTEs (~$450K), and reallocating 12 FTEs to high-priority teams.
- Partnered with cross-functional teams to manage Smart Sourcing projects, scaling the workforce by 40 to 65 during peak periods.
- Championed employee engagement and mentoring programs, significantly improving retention and internal mobility.
- Acted as a key stakeholder liaison, simplifying complex ideas, and ensuring alignment across global teams.
- Contributed to MI VIBE and Data VIBE workstreams, enhancing leadership coaching and people development strategies.
- Collaborated with the OpsTech and Technology teams to escalate operational issues, ensuring swift resolution, and minimizing business impact through proactive communication and follow-ups.
- As a part of the change management process, I met with the team, identified the areas for improvement, prepared an effective communication plan, and met with tech teams to fill the gap for effective change management.
Manager
S&P Global
01.2016 - 01.2022
- Managing overall operations & overall departmental KPIs as well as formulating strategies to achieve KPIs on a quarterly basis to ensure that year-end goals are achieved.
- Plan and manage adequate staffing, hiring, taking interviews & working with the Talent Acquisition team for successful onboarding
- Working closely with leads at global offices & other teams to achieve common objectives
- Setting individual KPIs and evaluating performances of the team based on predefined parameters and accordingly planning training modules.
- Managing performance evaluation of the team continuously making the processes lean and working on lean projects and innovating more ideas to make processes better & reduce TAT.
- Through effective team engagement programs, improve retention and reduce employee turnover.
- Through effective mentoring programs improve the talent pipeline, export talent and share resources for optimal utilization.
- Continuously interacting with client support teams & product support teams for questions and feedback related to our clients.
- Work with stakeholders situated in various parts of the world to execute all the projects in collaboration with teams situated in Hyderabad, Pakistan, Philippines and United States.
- Preparing MIS reports & other statements with a view to apprise management of process operations and assist in the critical decision-making process.
- Sending periodic reports and keeping stakeholders updated about business, KPIs and ongoing projects
- Work with OpsTech team for sharing best practice on reporting and escalating of incidents, helped the team to improve resolution time.
Assistant Manager
S&P Global
Ahmedabad
07.2013 - 06.2016
- Assisted in managing daily operations and team performance.
- Coordinated project timelines and deliverables across departments.
- Facilitated team meetings to enhance communication and collaboration.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Managed customer service inquiries and complaints promptly.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to team members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Maste of Commerce - Financial Accounting
Gujarat University
Ahmedabad06-2012
Master's degree - business administration
Gujarat University
Ahmedabad04-2010
Skills
- Operational efficiency and lean management
- Effective communication and interpersonal skills
- Detail-oriented project management
- Headcount management and training
- Project prioritization and release management
- Change management strategies
- Smart sourcing techniques
- Training program development
- Operations oversight
- Lean resource allocation
- Stakeholder engagement strategies
- Employee mentoring programs
- Strategic planning expertise
- Team leadership skills
- Data-driven decision making
Certification
- Lean Six Sigma Certification by LinkedIn
- SAFe POPM
- Leadership Development Workshop by Dale Carnagie
Accomplishments
- Won Special Mention for Outstanding Leadership in 1H 2024
- Won the Transformation Excellence Team Award 2H 2023
- Won the Transformation Excellence Team Award 1H 2022
- Won Going An Extra Mile Award in Q4 2020
- Won the Market Intelligence President’s Team Award 1H 2021
VOLUNTEERING
Led the team in creating notebooks from recycled paper for school kids in a nearby village in partnership with Goodera., Led the team of volunteers who helped college drop-out students with mock interviews in partnership with Team Everest and Head Held High., Led the team of volunteers who helped Diploma students with virtual interviews in partnership with ELIXIR Foundation, Apart from this I am mentoring engineering Student right now for interpersonal skills in partnership with APEX PRG
Timeline
Associate Director
S&P Global
11.2025 - Current
Senior Manager
S&P Global
01.2022 - Current
Manager
S&P Global
01.2016 - 01.2022
Assistant Manager
S&P Global
07.2013 - 06.2016
Maste of Commerce - Financial Accounting
Gujarat University
Master's degree - business administration
Gujarat University