LAXMAN PATEL
AHMEDABAD
Summary
Skilled IT Hardware Technician with comprehensive experience in managing, installing, and troubleshooting computer hardware components. Strengths lie in problem-solving abilities, technical acumen, and ability to work under pressure. Past roles have involved significant improvements in system efficiency and productivity through proactive hardware maintenance and effective team collaboration.
Overview
5
5
years of professional experience
Work History
Telecommunications Technician
L-IT SERVICES
Ahmedabad, India
01.2021 - Current
- Installed and maintained telecommunications systems, including routers, switches, and related hardware
- Analyzed usage data from telecom networks to optimize performance and reduce costs
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues
- Installed network interface devices and rearranged inside wiring
IT Hardware Technician as a Owner
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Performed system upgrades by installing new components and replacing outdated ones
- Troubleshot hardware problems by running diagnostic tests to identify the source of the issue
- Ensured compatibility between software applications and hardware components
- Replaced defective parts with working alternatives or ordered replacements when necessary
- Installed, configured and maintained computer hardware components such as processors, motherboards, RAM, hard drives and other peripherals
- Documented all repairs in a maintenance logbook for future reference
- Assisted customers in resolving technical issues related to their hardware systems
- Provided guidance on basic IT setup and configuration to users who are unfamiliar with technology
- Conducted regular preventive maintenance checks on equipment to ensure optimal performance levels were achieved
- Created detailed reports about any malfunctions that occurred during maintenance operations
- Resolved network connectivity issues by troubleshooting cables, routers, switches and other networking devices
- Configured user accounts according to company policies and procedures
- Maintained an inventory of spare parts for quick repairs and replacements
- Coordinated with vendors to order additional supplies or replacement parts when needed
- Developed strategies for streamlining processes within the department
- Collaborated with team members to develop innovative solutions for complex technical problems
- Implemented security measures for safeguarding sensitive data from external threats
- Monitored system performance using diagnostic tools and took corrective action if required
- Trained colleagues on proper use of hardware components and associated software applications
- Identified areas needing improvement in existing systems and developed plans for implementation
- Updated knowledge base articles with new information regarding latest technologies used in the organization
- Performed diagnostics, isolated problems, and fixed electronic hardware components by testing and exchanging to ensure functionality
- Constructed, installed, and tested customized configurations based on numerous platforms and operating systems
- Supervised and directed workers engaged in installation of data communication equipment and software
- Performed variety of clerical and administrative duties pertaining to on-site support
- Maintained records of data communication transactions, problems, and remedial actions or installation activities
- Set up equipment for employee use, performing or properly installing cables, operating systems or software
- Installed and performed minor repairs to hardware, software or peripheral equipment
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Answered user inquiries to resolve computer software or hardware operation problems
- Maintained positive working relationship with fellow staff and management
- Teamed with cross-functional team and R&D group to perform root cause analysis on hardware design issues identified through prototype build outs
CCTV Installation Technician
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Installed, tested and configured CCTV systems in a variety of settings
- Programmed camera parameters to ensure optimal performance
- Conducted regular maintenance and troubleshooting on existing CCTV systems
- Performed quality assurance tests on newly installed CCTV systems
- Mounted cameras, brackets and other hardware components according to specifications
- Set up video recorders and monitors for efficient operation of the system
- Tested surveillance equipment for proper functioning before handover to customer
- Installed power supplies, network cables and other related components
- Monitored alarm signals from sensors and provided prompt response when necessary
- Configured software applications for efficient operation of the CCTV system
- Reviewed blueprints or diagrams prior to installation of security cameras
- Resolved customer inquiries related to their CCTV systems in a timely manner
- Updated firmware versions of various CCTV devices as needed
- Replaced faulty parts or components due to wear and tear or malfunctioning issues
- Adhered strictly to industry regulations when installing surveillance systems in public areas
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Installed, tested and serviced alarm systems to determine correction functionality
SERVER INSTALLATION AND MAINTENANCE
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Coordinated all aspects of IT infrastructure setup including hardware procurement, network configuration, server installation and maintenance
- Provided technical support in the selection, installation and maintenance of equipment used in projects
- Led network development, software implementation and server maintenance
- Developed procedures and processes related to the installation, configuration, maintenance, and troubleshooting of applications
- Maintained up-to-date inventory records of all components used in the installation and maintenance of DLP systems
- Assisted with maintenance of equipment such as life preservers, buoys, and other related items
- Ensured that safety standards were met when performing installation or maintenance activities
- Created detailed documentation outlining installation procedures, system requirements, and maintenance guidelines
- Provided technical guidance in the installation, operation, repair, and maintenance of food and beverage equipment
- Assisted with the installation, maintenance and repair of equipment as needed
- Performed regular maintenance checks on tools and equipment used during installation process
- Prepared detailed documentation regarding installation processes, configuration settings and maintenance activities performed on an Oracle environment
- Documented processes for installation, configuration, maintenance and troubleshooting of IT systems
- Performed maintenance tasks on server systems, software applications, and network devices
- Assisted in the installation, maintenance and troubleshooting of production equipment
- Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments
- Managed and monitored the performance of a team of network engineers responsible for troubleshooting, installation, maintenance and support of network hardware and software
- Performed on-site installation, maintenance, and repair of company equipment
- Maintained accurate records related to installations, repairs and maintenance activities
- Managed the installation, configuration, maintenance, and troubleshooting of computer systems
- Provided training and support to clients on product usage, installation, and maintenance
- Reported data for maintenance, installations, and inventory assessments
- Supervised the installation, maintenance, and repair of equipment
Access Control System
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Monitored electronic access control system logs and CCTV footage for any unauthorized access attempts
- Monitored visitor access control system by issuing badges upon arrival
- Managed access control system including issuing keys and keycards to residents
- Ensured that all individuals entering or leaving the building were properly identified using an access control system
- Managed access control system by granting access rights to authorized personnel only
- Performed troubleshooting to diagnose and resolve complex access control system issues
- Monitored access control system at the front desk area by granting permission to authorized personnel only
- Monitored visitor access control system ensuring that only authorized personnel were allowed access into restricted areas
- Coordinated with IT staff members to troubleshoot problems related to the implementation of the access control system
- Managed access control system database, including adding, deleting users and programming cards, fobs
- Monitored surveillance systems, access control systems, CCTV cameras, alarm systems to ensure proper functioning
- Installed, tested and troubleshot ELV systems such as CCTV, Access Control and Building Management Systems
- Monitored access control systems, CCTV cameras, alarm systems and other security equipment
- Implemented security measures such as user roles, authorizations, profiles to ensure proper access control within the system
- Monitored access control systems, CCTV cameras and alarm systems to ensure the safety of assets
Automation and Control Systems Engineer
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Developed and tested home automation systems using C++ programming language
- Configured and maintained home automation networks to ensure optimal performance
- Integrated third-party applications into existing home automation networks
- Assessed compatibility between different pieces of hardware used in a given system
Public Address Announcer
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Introduced guests and speakers at events
- Provided pre-event announcements to inform the audience of upcoming activities
- Checked sound systems prior to events to ensure optimal performance
- Maintained records of all equipment used during each event
Computer Repair Technician
L-IT SERVICES
Ahmedabad, India
01.2020 - Current
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards
- Installed operating systems and applications software on customer computers
- Diagnosed network connectivity issues and implemented solutions
- Configured new workstations and peripherals for end-users in accordance with company standards
- Replaced defective parts on customers' computers in a timely manner
- Repaired laptops by replacing broken screens or other malfunctioning parts
- Provided remote technical support via phone or online chat services
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Updated software versions with patches and new installations to close security loopholes and protect users
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times
Education
BBA - Business
Asia Pacific Institute of Management
12.2020
Skills
- Configuring equipment
- Educating customers
- Equipment safety
- Troubleshooting and repair
- Writing reports
- Installation and maintenance
- Installing equipment
- Maintaining components
- Instructing customers
- Diagnosing issues
- Configuring devices
- Troubleshooting systems
- Engineering plans
- Network configuration
- Safety awareness
- Hardware maintenance
- Troubleshooting and resolution
- Structured cabling
- Test equipment operation
- Work order completion
Websites
Languages
Hindi
English
Gujarati
Timeline
Telecommunications Technician
L-IT SERVICES
01.2021 - Current
IT Hardware Technician as a Owner
L-IT SERVICES
01.2020 - Current
CCTV Installation Technician
L-IT SERVICES
01.2020 - Current
SERVER INSTALLATION AND MAINTENANCE
L-IT SERVICES
01.2020 - Current
Access Control System
L-IT SERVICES
01.2020 - Current
Automation and Control Systems Engineer
L-IT SERVICES
01.2020 - Current
Public Address Announcer
L-IT SERVICES
01.2020 - Current
Computer Repair Technician
L-IT SERVICES
01.2020 - Current
BBA - Business
Asia Pacific Institute of Management