LAXMAN S V

Project: CITI Commercial Cards Global Data Repository - GDR and CITI Private Banking

Client: CITI

Role: Business Analyst

Roles & Responsibilities:

• Work closely with BA Lead during the creation of new systems required for offering new products/services to bank’s stake holders.
• Elicit, analysis, specify and verify business requirements.
• Create high level requirements documents.
• Help technical teams to create optimal use cases and database design.
• Coordinate with testing team during various phases of testing and represent end users in the UAT phase.
• Manage and mentor a team of junior business analyst.
• Bring in automation and tools for the effective recordings of requirements.

Project Description -

Currently for CIM FINMA transaction reporting, P1 consumes the allocation data received from EBS and execution data from charles River.

In order to improve the CIM FINMA T+1 reporting, instead of using EBS, P1 should consume both the allocation and execution data from Charles River data.

Project: Nokia Delivery Platform for Deploy (NDPd) & Nokia Delivery platform for Collaborator (NDPc).

Client: Nokia Solutions & Networks.

Role: Business Analyst

Project Summary:

• Currently working as Business analyst in Nokia Networks (Payroll - Capgemini).
• Having 4 Years of experience in Telecom consulting, Requirement Gathering, Business Analyst, Testing, Implementation, Product & Domain Training and Post Implementation onsite support for telecom Operators.
• Experience in root cause analysis, gap analysis, troubleshooting, problem resolution and change management, as well as possessing extensive of identifying potential solutions and presenting the proposals to the client/management team.
• Collecting, understanding, and transmitting the business requirements for the project and translating these into functional specification along with customization of telecom software products.
• Experience in software testing that includes Impact assessment, Requirement analysis, test scenarios and test case design, system testing, system integration testing, production verification testing, test summary reports under guidance of senior business analysts.
• Model driven development by capturing business requirements for process & data modeling in the form of Business Process Models.
• Agile transformation methodologies with a deep understanding of business
• Digital transformation through implementing new digital technology in business (Phone service, Internet service, Television service).

Project Description:

Nokia Delivery Platform for Deploy (NDPd) - A solution that enables end to end workflow management for entire site deployment lifecycle. A web based and mobile application-based solution.

Key functionalities include Work Dispatching, Data collection, Approvals, Project Documentation and Reporting including real-time project progress tracking.

Nokia Delivery platform for Collaborator (NDPc) - Enables Remote site acceptance (RSA) by providing RSA Talon view session invite to all the crew members contact numbers who working at site.

Remote site acceptance (RSA) aims to track & capture daily work progress of build work at the site.

Enables seamless user sessions using packet data connection and supports text, file sharing, voice, and video collaboration in P to P and multiparty scenarios. A web based and mobile application- based solution.

Roles & Responsibilities:

• Gathering requirements by working closely with stakeholder and business teams.
• Analysis of As-Is state and solution proposal for the to be state
• Documenting high level requirements, FRD and other artifacts.
• Creating user stories and adding the acceptance criteria for the requirement and explaining the same to developer’s and testers.
• Assisted Product Owner with backlog grooming, user story development and prioritization.
• Involved in UAT and UAT support.

VHA project- HOP (Hand over pack) Team

Client: Nokia solution & networks.

Role: Fault management engineer.

Roles & Responsibilities:

• As an Engineer delivering customer expected output with the help of team members.
• Operation and readiness confirmation acceptance done for Vodafone Hutchison Australia.
• Remote acceptance was provided for newly installed equipment’s through NMS and remote access servers.
• Maintaining site take over and hand over documents after completing the planned activity.
• Hand on knowledge in Ericsson and Huawei MUX and Transmission Equipment’s.
• Complete node testing was done for all newly installed equipment’s in VHA.
• Coordinating with the clients and customers.
• Providing advises for clearing alarms in newly installed equipment’s.
• Intermediate between client and customers in clearing quires in overall VHA.

Major Tools & Remote Servers used:

• Experience in Ericsson SOO, SO-EM
• Experience in SIAE Server
• Experience in Huawei U2000 & M2000
• M2000, U2000, ITSM

Roles & Responsibilities:

• Joined in the year 2011 as a customer care executive and promoted to floor supervisor within a year and then elevated to Store manager in the next year.
• Managing and motivating a team size of twenty people to deliver the desired results.
• Oversee and direct all operations of Aircel mobile store and shown revenue growth for all business verticals.
• Scope of responsibility includes staffing, sales, inventory control, cost control, merchandising and customer service.
• Conducting Store meetings provided promotional training and ensured high levels of customer service to achieve high CSAT score for the company.
• Achieving the required KPI’s for self and for the team.
• Satisfying the customer needs by providing appropriate and relevant information to the customers.
• Accountable for effective and consistent communication to the team.
• Managing a team and identifying training needs.
• Excellent troubleshooting, listening and problem-solving skills.
• Cross selling and up selling the new innovative products.
• Focus on sales & achieving the targets.

Major Tools used:

• SIEBEL
• CITRIX