Laxmana Rao Settipalli

Bridgewest Group – General Manager & Board Member – India GCC
Strategically leading Bridgewest India, the global capability center (GCC) for Bridgewest Group portfolio companies across Healthcare, FinTech, Life Sciences, and Technology sectors.

• Set up the GCC from the ground up , leading all aspects of planning, infrastructure, hiring, governance, and delivery operations. Built a high-performance, compliant, and scalable operating model tailored to each portfolio's needs.
• Defined and initiated a 5-year growth roadmap for the India GCC with a focus on capability maturity, agility, and global delivery excellence.
• Enabled measurable value creation from Year 1 onwards , achieving operational efficiency, cost optimization, and delivery impact across portfolio companies.
• Delivered high customer satisfaction for client portfolios spanning Australia, New Zealand, and the United States , through transparent governance, dedicated support models, and continuous service excellence.
• Held full P&L responsibility —driving YoY growth, managing multi-crore budgets, and ensuring strong financial controls, forecasting, and profitability.
• Institutionalized strong governance, policies, and SOPs , fostering process maturity, compliance, and risk management across business operations.
• Built strategic partnerships with clients, vendors, and tech partners , enabling speed, innovation, and long-term stakeholder alignment.
• Led cultural and organizational transformation , embedding agility, internal coaching practices, and a people-first culture that resulted in strong retention and high engagement scores .
• Collaborated closely with legal, tax, accounting, and compliance teams to manage multi-entity operations in line with local and global regulations.
• Continuously optimized talent acquisition and workforce planning , aligning capacity and capability with fast-evolving portfolio needs.

Led the successful GCC setup via BOT program at Zelis Healthcare India, achieved on-time, budget-friendly results. Optimized operations and cost impact through offshore resource mapping.

· People: TA Achievement: Goal: 200 hires in 12 months, Budget: $9.75M | Achieved: 183 in 6 months, with Agile TA approach | $6.25M spent | Saved $2.5M in Money, 6-month in time.

· Process: Cost Savings through Process Improvements: Spearheaded process improvements via tailored SOPs, that led to a significant cost savings of 25%.

· Performance: Business Towers Delivery & Global Productivity: Enabled the successful delivery of Business Towers from India, contributing to a substantial 20% increase in global productivity within just 8 months.

· Preparation: Talent Retention & Positive Workplaces: Achieved an impressive 95% talent retention rate by cultivating positive high-performance work culture.

Kick started Transformation by incorporating Design Thinking right from creating Transformation need map in a top-down approach, which resulted in defining resistance corridors for transformation and working effectively on them to build a seamless Transformation Organization resulting in Agile everywhere in all the business functions.

· Tech Talent Expansion & Partnership: Launched HCL partnership, added 200+ tech talents via BOT in one year.

· Efficient Team Empowerment: Orchestrated changes, slashed delivery delays by 50%, boosting predictability 30%.

· Agile Fluency & Defect Reduction: Attained 40% fewer sprint defects, 50% post-release defects through fluency.

· Internal Coaching Advancement: Created cost-effective Coaching Org, enabled 1000+ certifications in 6 months. Saved $100,000 on external coaching.

· Enhanced Engagement & Satisfaction: Uplifted Engagement to 75%, Customer Satisfaction to 85% in a year.

· Strategic Milestone Achievement: Significantly contributed to CLARIVATE's billion-dollar milestone, demonstrated adept leadership.

Cultural Shift & Change Mastery: Fostered openness, collaboration, accountability, leveraged Change Management.

In a journey over a decade, started as a Delivery Lead in 2007 and evolved into a Transformation Leader in 2013. Contributed to team growth from 150 to 5000, engaged in 86 Acquisitions and Mergers at IHS Markit Pioneered offshore product development, spanning inception to transition, and spearheaded Agile transformation.

· Tech Talent Expansion & Collaboration: Developed partner teams with CYIENT, CTS, Gavs, and Domex, orchestrated collaborative delivery from 300 resources across ODC distributed environments.

· Agile Transformation Leadership: Catalyzed impactful change at IHS Markit, Guided 4000+ APAC individuals in Agile Coaching Practices. Spearheaded Centres of Excellences scaled Agile practices to 12,000 employees, and elevated customer satisfaction by 20%.

· M&A Support Leadership: Instrumental in offshoring product development to India through 20 plus M&A, spanning inception to transaction phases, and was a proud part of Million to Billion Journey of IHS Markit.

· Transformation Outcomes: Delivered 30% faster, 25% more successful projects, enabled 40% quicker time-to-market, with 75% executive engagement. $350000 saved on external coaching and certifications.

Transformational Evolution: From instructor-based leadership to intent-driven guidance, I championed People over Processes. As a cultural bridge across IHS Markit's diverse regions, I nurtured synergy between Customer Delight and Colleague Engagement through leading by example and continuous learning.