LAXMESH CHANDRA

• Adept at using best Data Warehousing practices with proven ability in design, analysis and implementation of applications. Excellent team leader with unique blend of Technical, Managerial, Functional and Qualitative skills backed by strong record of facilitating cross-functional coordination for successful delivery of Software Solutions
• Working as Service Lead for Vodafone UK Data domain, with 35+ members including architects, developers, project managers, data engineers, administrators.
• Manage data governance and data quality management teams.

SNOC Operations Roles and Responsibilities:

• Team Management: Managing a team of 45 people in 24*7 IN operation support for Ericsson IN,which involve task allocation, shift roaster. During mentioned tenure has been part of client and vendor meeting regarding past and current operational issue and respective action plan with agreed TAT.
• Audit Management: Involved in billing system(IN)node audit (quarterly and annually)as per MBSS(minimum baseline security standards)for all Ericsson IN nodes with external and internal auditors. This which involves change management, password policy, SLA definition,user management,risk assessment,system security log review,documentation with version control etc.
• Incident Management: Team has to diagnose and apply resolution to an incident and to resolve and close incidents with proper RFO
• Identifies and creates problem tickets as input to Problem Management(PBM) Identifies and contributes to Knowledge Management(KNM)detects and notifies on possible problems
• Coordinates incident resolutions completions with various work group.
• Change Management: CR Life Cycle management via HPSM – Analysis,Scheduling,Execution Testing and closure.
• Impact analysis of all SA/ST activities. Monthly projection,assessment and freezing of activities calendar across all domains of CHM.
• Maintaining/Upgrading latest Software version on each devices as per recommendation
• Undertaking Special Projects,Deployment of new technology/solution and new feature roll out as part of AOP plan or guidance. Focus on Cost optimization and increase in productivity – Automation.
• Ensure Process Compliance -ISO20k, 27k, TL9000 - CAB and SIA (3P’s).
• ICFR (Internal Control over Financial Reporting) audits for Change Management,Incident Management along with backup failure/Successful,Financial Job-Subscriber Dump
• System Management: This involves some of the activity of operation support system(OSS)like activity / update planning,daily operational support, emergency patch installation / planning etc. for Ericsson IN, in coordination with circle and various stakeholders
• Manage vendor relationship to ensure continued performance and S.L.A are met.

Projects Undertaken:

• Operation Support System (OSS) migration, Privilege User Management (PUM) server implementation,
  CCN/SDP/NGVS/AIR/ECMS ICP upgrades, SDP Subscriber load balancing, Arc sight/Q-Radar Audit Logs Automation process,Leap Second EP loading, Online Notification for Recharge Tickets(X-bundling), SNOC and alarm integration for new charging system nodes for PAN India Ericsson IN.
• Handling of Integration activity for vPCRF & Bare Metal PCRF with EPG, SBC (Huawei P-CSCF) & TAS as part of VOLTE rollout to handle Rx/Ro traffic. Integrated new E//OGW (MM18), Classic PCRF & cloud based PCRF with multi-vendor GGSN nodes to handle Gy & Gx traffic.
• We have put various threshold checks as part of proactive measures on OCC TPS on APM which has helped us in identification of any network issues related to traffic surge with GGSN and SAPC. We have done fine tuning of SOG timeout and DB parameters on SDP which has helped in improvement of SOG command firing towards HLR and UDR.
• As part of process improvement we have changed the file transfer mechanism for various circles from FTP to SFTP which has helped us in rectification of regular issues in periodic dump transfer.
• To perform periodic discussions with vendor and internal cross functional teams on updates of ongoing and pending issues.
• Involvement in new nodes installation and providing support. Delineation of project scope, identification of risks, and opportunities for quick wins and Mapping of solutions to existing or potential applications/services and analysis of processes by multidisciplinary teams along with review of solutions provided by Vendors in order to ensure error free changes.
• Active participation and planning for shifting traffic ( Gy , STP, NTP, Inter-Site, SNOC-Alarm) from Ericsson MPBN Switch to Router (SSR) with Static VRRP to Dynamic Routing Protocol E-BGP.
• Planning and execution for IT services (E top-up, RECC, USSD and UPSS) migration from Ericsson MPBN switch to Ericsson SSR routers.
• Involved in RPA (Robotics Process Automation) discussion and implementation for Ericsson IN daily alarm monitoring using Blue Prism. Implemented hardware failure automatic CSR (Customer Service Request) ticket and TT (Trouble Ticket) creation process.
• Integration of all Ericsson IN nodes with HP’s APM (Application Performance Management) and TeMIP
  (Telecommunications Management Information Platform).It is a tool where we can access a real time Events . Application performance monitoring tool is overall productivity of business organizations by providing necessary means of measuring performance of system or server attributes of organization.
• Successfully completed Ericsson IN integration with MYCOM OSI PMS (Performance Management System).
• Migration of SRAS (Secured Remote Access System) to cloud based ARCON’s PAM (Privileged Access Management).

Projects Undertaken:

• Based on ILD usage of customers, fraudulent activities are tracked and calls going to particular destinations are blocked at
  New York and LA switches to avoid further loss to company.
• We use to analyze ILD CDR's from various International switches wherein we use to track spike in usage and Revenue both.
  Identified both opportunity of Loss of Revenue and fraudulent activities.
• Identified and prepared complete automated reconciliation system which incorporated actual prepaid terminating Price and
  collection Price checks and help in identification for fraud activities.
• Identified an important scenario for customer dissatisfaction and prospective Revenue loss in case of QOS downgrade failure for scenarios of 2G and 3G profile change post respective recharge.
• Recharge reversal process was done manually via Contact center people. Identified gap of customer benefit not getting rolled back along with recharge reversal. It was streamlined via contact centers process creation.
• Identified multiple revenue leakage points from Prepaid product configuration such as, Incorrect Prepaid rates being applied to customer due to typical product configuration. Identified such scenarios and
  done various process optimizations to automate these reconciliations.
• Identified logic for TRAI audit scenarios where in last MOU of customer was incorrectly charged. Automated whole process to help team as same was required to be done periodically.
• Identified usual MSC and IN CDR discrepancies and automated complete process of reconciliation.
• Also created complete automation process for reconciliation of E-Recharge configuration, Tariff configurations, IN SDP subscriber migration, IN promotional bucket expiry validation and Customer Home Location checks for prepaid accounts.
• Worked on SAS analytical BI tool for data extraction and processing and used same to analyze various customer Campaigns run by business teams.

PROJECT-1
Title: Maiden Installation of SDP 5.4 CS 5.0 upgraded to SDP 5.4 ICP 18 along with CS support for Digicel Haiti.
Client: Digicel , Haiti (On site)
Roles and Responsibilities: Solution Integrator

• Installation of SDP 5.4 CS 5.0 on Sun x86 Clusters.Installation of SDP and new link creation between CCN and SDP.
• Configuration of the GUI (SMA & RMA).Upgrade from SDP 5.4 to SDP 5.4 ICP 18 using SUF.
• Completed all business configuration based on customer requirement along with ATP handover with customer.

PROJECT-2
Title: Symantec Net backup server integration with Ericsson CS nodes.
Client: Claro, Dominican Republic (On site)
Roles and Responsibilities: Solution Integrator.

• Solution analysis along with procedure for backup and recovery for SDP, VS, AIR and CRS. Interface configuration for various CS nodes with dedicated availability for backup and restore.
• Testing of backup and recovery of file system and DB for SDP, AIR,VS and CRS.
• Completed ATP handover with customer.

PROJECT-3
Title: ECMS (Ericsson's Customer Management System) Installation,Integration,Business configuration
Client: Antel, Uruguay (On site)
Roles and Responsibilities: Solution Architect.

• ECMS hardware analysis (for feasibility of ECMS 3.1 deployment on ECMS 2.1 hardware).Analysis of ECMS GUI, by comparing the functionalities/features of our ECMS with customer's existing CMS in order to conclude the product customization requirement for Antel Uruguay.
• Complete IP planning for ECMS node for test (Standalone) and production server (High Availability).
• Installation and integration of ECMS High Availability (on production) and ECMS standalone server (on test environment).
• Hardware (F5 Load Balancer, EMC Storage-AX4 & NX4, ECMS Network Switch, SUN servers) Installation and Configuration.
• ECMS Integration with nodes SDP, AIR, AF, CRS and VS.ECMS bug raising, tracking and follow up for resolution.
• Challenges faced and rectified successfully while installing ECMS 3.1 on the hardware initially ordered for ECMS 2.1.

PROJECT-4
Title: SDP Business configuration for CIP/IP cut over.
Client: MTN, Guinea Bissau (Off Shore)
Roles and Responsibilities: Solution Integrator.

• Completed tariff related configuration for MTN Guinea from SDP side for test and final cut over related to CIP/SS7 to CIP/IP migration.
• Done Voice and SMS related tariff changes for live node along with license and function activation on SDP.

PROJECT-5
Title: ECMS 3.1 ICP 13-05 installation and integration for standalone system.
Client: Telecom Egypt, Egypt (Off Shore)
Roles and Responsibilities: Solution Integrator

• Completed installation of ECMS 3.1 standalone system for Telecom Egypt. Integration with charging system nodes.

PROJECT-6
Title: ECMS (Ericsson's Customer Management System) 3.2 FNI 100 Million and Geo Redundancy.
Client: Mobily, Saudi Arabia (On Site)
Roles and Responsibilities: Sr. Solution Integrator.

• First Node Installation and Integration of Geo-redundant ECMS 3.2 high capacity systems. Software (Solaris, Oracle RAC & Data Guard) Deployment and Configuration.Hardware (F5 Load Balancer, EMC Storage-VNX5300, Ericsson Network Switch,SUN servers) Installation and Configuration. ECMS Integration with nodes SDP, AIR, AF, CRS and VS.ECMS bugs tracking and resolution follow ups.
• Acceptance tests execution for Geo-Redundant ECMS High Capacity systems with customer.

PROJECT-7
Title: ECMS 3.2 ICP 14-04 installation and integration for standalone system.
Client: MTN, Guinea-Conakry (Off Shore)
Roles and Responsibilities: Sr. Solution Integrator.

• Completed installation of ECMS 3.1 standalone system for MTN Guinea-Conakry. Integration with charging system nodes.

Job Highlights:

• As a part of prime responsibility, taking inputs from business group for any kind of product configuration and checking thoroughly feasibility and impact of changes that needs to be incorporated as part of implementation of those new products.
• End to end implementation and testing of new revenue booster features of Comverse 5.1 such as Balance Based Tariff, Happy Hour, Special Home Area, Friends and family, calling circle, Location Based Tariff etc.
• Planning and configuration of MNP (Mobile Number Portability) related changes and work flow at IN end and configuration of various MNP products Vodafone Essar CHENNIA and TN circle.
• Responsible for network planning and IN load optimization, to ensure traffic is equally distributed among all SGU [Service Gateway Unit].Deft at performing CAMEL configuration for various international roaming tie ups with other operators with proper understanding of IR21 documents.
• Responsible for complete service data provisioning for GPRS online charging via DIAMETER protocol on Comverse IN and thereafter completing ATP for customer. Maintenance / Monitoring and new node integration of IN System (SDP, SGU, SLU, MMU, MSU).
• Analysis of Network related issues of IN elements which includes faults related to call routing, authentication, migrations, version upgrades and access network faults. Database changes in IN as per work orders that include defining new levels, point codes, number ranges, creating new signaling links, cell sites as well as implementation of any new feature.
• Handling Call processing issues and trace analysis of ISUP and CAMEL Messages.Range movement/migration for subscribers from one SDP to another as per customers’ requirement and expansion plan.

Job Highlights:

• Proficient in System configuration (Intelligent Network Database) such as creation of rate plan, Tariff, COS (Class of Service), inserting Cell Id, update, implementation and testing of Prepaid products for tariff related issues, scalability and accountability of new products for specific circles and also all India basis for both Reliance CDMA and GSM Operations.
• In depth understanding and implementation of various ALCO(A la Carte Offers) Plans for launch of various STVs(Special Tariff Vouchers) and any other special Discount or Bonus Products as per request from business team for both Reliance CDMA and GSM Operations.
• Instrumental in configuration of Periodic Charges for various All India products such as Daily Decrement, Periodic( Daily, Monthly, Quarterly) Credits ,CRBT for both Reliance CDMA and GSM Operations. Handling E-Recharge Configuration for various circles in CDMA, FWP, GSM and RTL Products.
• Maintenance and Development of Charging Gateway Application using SQL, PL/SQL and making necessary customization's as per business logics.
• Handling escalations related to IN configuration received from various circles across country. Operation, Maintenance and troubleshooting of OSA PARLAY rating and debiting applications for Value Added Services on Charging Gateway Servers.
• Distinguished efforts towards maintaining & implementing COS service data in prepaid as per the work order and data provided by Network planning and engineering. Reconciling CDR for RA feed. Monitoring, cross checking on Billed Revenue with the help of Mediation Team.
  Platforms used: PL/SQL, UNIX