Laxmi
Delhi
Summary
Professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
5
5
years of professional experience
Work History
Finance Executive
BAJAJ FINANCE PVT LTD
04.2025 - Current
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
Finance Executive
HDB FINANCIAL SERVICES
Delhi
12.2022 - 03.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Consultant
DELL EXCLUSIVE STORE
07.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, sizing and styling.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Telecommunication Service Order
HW OUTSOURCING MARKETING PVT LTD
12.2020 - 06.2021
- Worked outbound sales initiatives to increase lead generation.
- Sale insurance policy and this is cross sale type sale.
- Verify customer's documents and provide them company's service.
Education
Master of Arts - Political Science
UNIVERSITY OF DELHI
02.2025
BA PROGRAMME - SOL
UNIVERSITY OF DELHI
12.2019
12TH -
CENTRAL BOARD OF SECONDARY EDUCATION
12.2017
10TH -
CENTRAL BOARD OF SECONDARY EDUCATION
12.2017
Skills
- Customer service
- Problem-solving
- Organization and time management
- Analytical and critical thinking
- Promotional support
- Upselling
- Product demonstrations
- Financial records analysis
- Multi-tasking strength
- Sales expertise
Languages
- Hindi
- English
Personal Information
- Father's Name: Dinesh Kumar Gupta
- Date of Birth: 02/18/02
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
English
Elementary
A2
Timeline
Finance Executive
BAJAJ FINANCE PVT LTD
04.2025 - Current
Finance Executive
HDB FINANCIAL SERVICES
12.2022 - 03.2025
Sales Consultant
DELL EXCLUSIVE STORE
07.2021 - 06.2022
Telecommunication Service Order
HW OUTSOURCING MARKETING PVT LTD
12.2020 - 06.2021
Master of Arts - Political Science
UNIVERSITY OF DELHI
BA PROGRAMME - SOL
UNIVERSITY OF DELHI
12TH -
CENTRAL BOARD OF SECONDARY EDUCATION
10TH -
CENTRAL BOARD OF SECONDARY EDUCATION