Laxmi Chowdhary
New Delhi
Summary
Dynamic Senior Executive Client Manager with over 7 years of experience at NIIT, specializing in training management and delivery. Excelled in operations management and stakeholder engagement, significantly enhancing customer satisfaction. Proficient in Salesforce and Workday, with exceptional communication skills and a proven ability to adapt and learn rapidly.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Senior Executive Client ManagerT
NIIT
Gurgaon (Remote)
10.2017 - Current
- Perform Training Management activities on the Learning Management Systems: SFDC (Salesforce) and workday (Shell Learning Portal).
- Managing multiple courses as an Event Coordinator for end-to-end session delivery.
- Performing various activities required to run a successful event namely, Session Creation, Room Booking, Catering, Printing, and managing the certificates, Lab booking. LOI generation
- Online courses, Instructor led courses, Curricula, Assignment Profile & Exam Creations.
- Managing Cases & Activities for Training Delivery. Providing support globally to the Stakeholders & Onsite team through Call, Email & Teams communicator.
- Extending floor support and imparting knowledge on real time basis.
- Status check on case management and Compliance health through Quality audits.
- Ensure highest level of customer satisfaction for both internal and external customers.
- Training new hires.
Education
Bachelor of Computer Applications - Computer And Information Sciences
IGNOU
New Delhi06-2014
Skills
- Operations management, Knowledge of Data Management
- Proficient in working on Salesforce (SFDC) and Cornerstone on Demand (CSOD) and Workday/ ELA Portal
- Good Knowledge of MS Office and E-mailing tools- Word, Excel, PowerPoint and MS Outlook
- Problem resolution
- Excellent in identifying organizational needs, understanding, and analyzing human behavior Quick learner, highly motivated with great enthusiasm
- Having more than 7 years of professional experience in Learning and Delivery
- Report preparation
- Cross-functional team coordination
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Positive attitude towards work
- Ability to rapidly build relationship and set up trust
Accomplishments
● Received 7 times Star of the month for outstanding performance
● Received Appreciation from Managers in the form of E-Wow cards.
● Received Appreciation over emails /on call from Clients sides.
Languages
Hindi
First Language
English
Proficient (C2)
C2
CAREER OBJECTIVE
● To continue my career with an organization that will utilize my skills to benefit mutual growth and success.
● Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development and customer relationship management.
● To prove myself as a valuable asset to the organization
Timeline
Senior Executive Client ManagerT
NIIT
10.2017 - Current
Bachelor of Computer Applications - Computer And Information Sciences
IGNOU
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