Laxmi Kushwaha

Customer-centric problem solver, consistent performance with prompt issue resolution and exceptional customer satisfaction.

• Handled customer inquiries, resolving issues promptly and maintaining high customer satisfaction.
• Utilized active listening and empathy to understand customer needs and provide solutions.
• Achieved and consistently exceeded performance targets, recognized as a performer within the team.

As a Team Leader at Networking Platform Forsage, I had the privilege of overseeing and guiding a team of ~25 dedicated individuals on a daily basis.

• Facilitating the onboarding process of new team members through offline/online meetings to providing continuous support and mentorship throughout their journey.
• Guiding and inspiring team members to achieve their best performance.
• Maintaining open communication channels with team members and stakeholders.
• In-depth understanding of networking platforms and related technologies, enabling me to make informed decisions and offer expert guidance.
• Juggling multiple tasks and priorities efficiently to deliver exceptional results.