Laxmi Narayanaswamy
Chennai
Summary
As a skilled techno-ops person, my objective is to leverage my expertise & contribute towards building innovative solutions & drive advancements in a dynamic environment In pursuit to gain my knowledge in many technical domains Extremely motivated to constantly develop my skills and grow professionally I am confident in my ability to make the organization I work, to live up to the tagline "Great Place to Work"& remain a valuable asset.
Overview
13
13
years of professional experience
Work History
Assistant Vice President - Product Management
Barclays Global Services
09.2021 - Current
- Leading strategy & automation for Digital First operations at Barclays India & UK
- Proven experience as both Product Manager and Product Analyst.
- Specialized in bridging the gap between stakeholders and development teams, driving end-to-end product development using Agile methodologies. With a proven track record of managing diverse cross-functional teams, she ensures timely delivery of high-quality, customer-centric solutions.
- My role as a Product Manager focuses on:• Defining and prioritizing product roadmaps and backlogs.• Collaborating with development teams to deliver features in iterative sprints.• Conducting stakeholder workshops to gather and refine requirements.• Driving strategic product decisions through data insights and market research.• Continuously enhancing the product lifecycle with a user-focused approach.
- As a Product Analyst, I have combined my analytical expertise with Agile experience to:• Interpret and visualize data to optimize product features.• Identify trends, user behavior, and opportunities for improvement.• Provide actionable insights that align business objectives with customer needs.
- I have strong communication skills and have worked with Corporate communication teams to launch product releases and further organisation wide communication roll out.
- Managing Automation & Efficiency workstream for Barclays UK Operations (India)
- Dealing with process re-engineering for Business Banking customer journeys, API integrations to automate processes using the strategic initiatives like Chatbots, UI Pathways etc
- Eliciting & documenting requirements, interacting with customers with the intention of understanding & documenting their requirements via questionnaires, prototyping & observations
- Defining & understanding the risk factors (project & business risk)& mitigating the same
- Influence Stakeholders & work closely to determine acceptable solutions
- Leading Process Innvoations / improvements, Simplification studios & process re-engineering.
- I am also part of Building Leadership Pipeline core working group committee and had driven various programmes under COO for BX India diversity colleagues in Chennai. BLP is committed to spearhead diverse programs designed to empower women, groom and advance them into leadership roles.
- I am successful graduate of Launchpad 2023 AVP cohort. Launchpad is another global program conducted as part of DEI agenda and BLP has facilitated the same for Indian colleagues
- I am also active Colleague Engagement lead for Lending operations which aims to foster and promote positive work environment under key themes Connect, engage and evolve
- I have also liaised with data insights team to understand nuances in NPS and have suggested options to reduce customer complaints
- Worked closely with other executive team members on strategic planning initiatives.
- Mitigated business risks through frequent threat assessments and proactive action plans.
- Identified areas for improvement within the organization and developed strategies for addressing them.
- I have conducted multiple stake holder visit presentationson the data led highlights, focus areas, priorities for operation teams. The floorwalk talking points were actioned with measurable outcomes
Senior Analyst - Apps Program
Bank of America
Chennai
06.2016 - 09.2021
- I was part of Business Architect team for analysing the flow of our Deposits streams getting impacted with new application being launched
- We do a thorough impact analysis & recommend RDA & data profiling to see the impact & performance
- In this project we work in different sprints & make sure our applications are performing well without issues in Production
- The technologies being used are Teradata, DMX, Autosys Scheduler, Unix
- I am involved in leading FDIC 370 project where we are involved in designing an engine which would calculate the Insured & Uninsured amount in each Deposit account by Ownership Right& Capacity which would enable FDIC body to make Deposit Insurance determinations in event of a Bank Failure Day
- We are constantly in touch with the Clients, Downstream Users & provide the solutions to the Business requirements which they have
- Along with FDIC I am also involved in analysing Redundant data in the downstream applications of our main engine - DDM (Deposit Data Mart) & building User Financial views on top of the DDM rather than having the same duplicated data across various tables
- I'm involved in JIRA ticket resolution assigned by user
- EDMA - TRB Review all production technology change requests to mitigate risk & ensure stability, reliability & availability of EDMA Teradata, Hadoop & associated platforms
- Perform audit on EDMA platforms
- Perform Raw Data Analysis on the Source Systems we have across various LOB's such as Deposits, ECOMM, Cards & Compliance etc
- Performance tuning of the SQL queries.
Systems Analyst (Band B1)
UST Global
10.2015 - 05.2016
- Offshore Module Lead for Health care Domain Performed multiple break fix/maintenance projects by fixing the data in production by incorporating ETL methodologies
- Made use of Teradata utilities like FLOAD, MLOAD.
Systems Engineer
Tata Consultancy Services
10.2011 - 09.2015
- To measure streaming stations for Broadcast Streaming & Digital streaming in ODI Data Mart
- Role in a Production Support team
- Dealt with Radio ratings and Internet ratings
- Role in a Dev Team
- Provided Development, Enhancements and Maintenance to the Data Warehouse 'The W' of Bank of America.
Education
B. Tech - Computer Science Engineering -
Federal institute of Science & Technology
05.2011
Skills
- Teradata
- Informatica
- MS Office - Excel, Word, Powerpoint, Publisher
- Putty / Unix
- Data Warehousing & SCD
- Autosys
- Fullserve
Accomplishments
- I am successful graduate of Barclays Launchpad cohort 2023
- I have consequentively obtained special recognition award for Business banking portfolio for demonstrating exemplary performance in 2024 and 2023.
- Am a successful graduate of women in technology graduate batch.
- Active working group member of COO - Building leadership pipeline from Chennai location
- I was also leading the Diversity Connect from Chennai in BOA by involving all the Women associates across India Location which host the topics such as Work Life Balance, Time Management etc.
- I am part of Technology Focus Group (TFG) helping associates to equip with new technologies in market.
- UST Global - Module leader for a team of 6 members & deployed Projects without SLA Breach.
- TCS - Production Support & Team player - Always provided on call support.
- Consistently maintained high customer satisfaction ratings.
- Realized potential inter team project simplification ideas in ongoing effort to drive Barclays 2024 agenda to be Simpler, better and balanced
Hobbies and Interests
- Fashion Designing
- Interior Decoration & Mehndi Art
- Travelling - Adventure Sports
- Carnatic Music
- Dancing
Languages
English
Beginner
A1
Tamil
Proficient
C2
Malayalam
Advanced
C1
Hindi
Proficient
C2
Timeline
Assistant Vice President - Product Management
Barclays Global Services
09.2021 - Current
Senior Analyst - Apps Program
Bank of America
06.2016 - 09.2021
Systems Analyst (Band B1)
UST Global
10.2015 - 05.2016
Systems Engineer
Tata Consultancy Services
10.2011 - 09.2015
B. Tech - Computer Science Engineering -
Federal institute of Science & Technology