LAXMI RESHMA G
Payment Specialist
Hyderabad
Summary
Detail-oriented and customer-focused payment & Transaction Specialist with 8+ years of in optimizing commerce workflows, stakeholder engagement, and data-driven decision making. Proven expertise in process automation, backlog management, and CRM operations across US & Canada regions. Skilled in leveraging Power BI, Msinvoice, and Excel to create impactful dashboards that drive operational efficiency. Adept at collaborating with cross-functional teams and engaging executive stakeholders for strategic decision-making.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Payments & Transaction specialist
Cognizant
09.2022 - Current
- Administer SAP Payment Processing module, including configuration, execution, and monitoring of payment runs.
- Develop and implement payment procedures to ensure accurate and timely processing of vendor and customer payments.
- Perform account reconciliations and resolve discrepancies between SAP and bank statements.
- Collaborate with finance and accounting teams to streamline payment workflows and improve system efficiency.
- Conduct regular audits to ensure compliance with company policies and regulatory requirements.
- Using the SAP Tool to handle payments and calculate payments for Microsoft partners on a monthly basis.
- Processing payment by using different MS Tool for Wire Transfer payment.
- Processed ad-hoc payment requests.
- Processed a high volume of Invoices from multiple suppliers and preparing PO and NON-PO invoices in SAP.
- Provide training for new staff in the areas of system operations and procedure
- Creating Billing Documents, Purchase Orders, Credit Memo and Debit Note
Process developer in sales operation specialist
Genpact Ind Pvt Ltd
01.2018 - 08.2022
- Review and process quotes to ensure compliance with project policies.
- Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
- Respond to process & policy questions and effectively communicate requirements
- Manage queues and share best practices and knowledge as one Global process Management Team
- Establish strong relationships with process Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
- Participate in new process development and process improvement projects as well as other ad hoc projects
Market Research Analyst
Kantar Global Delivery Center
03.2014 - 06.2016
- Over 2 years of experience as Market Research Analyst which includes analysis and summarization of market research related data
- Strong analytical knowledge in the marketing space such as digital analytics, campaign analytics etc.
- Strong in analyzing and summarizing the market research related data into code frames
- Experience in predictability analytics such as Statistical analysis, Optimization, Predictability modeling, Forecasting etc.
- Exposure to types of marketing services i.e. Email, Websites, Search engine optimization etc.
- Collected project specifications from clients to ensure alignment with their needs.
- Coordinated with clients throughout projects to ensure timely deliverables.
- Experience in performing the first stage quality checks on Copy Test (Millward Brown’s Advertisement Evaluation) projects.
- Experience in generating reports based on analysis.
- Having ability to communicate effectively at all levels of project life cycle in the Company
- Worked for the clients SDGe, San Diego Gas and Electricity, Abbott, ExxonMobil, Microsoft azure etc.
Education
Masters of Business Administration - Human Resources
Skills
Transaction Optimization
Accomplishments
- Received monthly awards
- Received cheer points
- Badges
- Helped PIP candidates to turn into award winners
- One star Lean Certified
- Completed Six Sigma green belt
- Contributed multiple impactful insights.
Certification
Salesforce Sales & Operations Professional certification
Timeline
Payments & Transaction specialist
Cognizant
09.2022 - Current
Process developer in sales operation specialist
Genpact Ind Pvt Ltd
01.2018 - 08.2022
Market Research Analyst
Kantar Global Delivery Center
03.2014 - 06.2016