Summary
Overview
Work History
Education
Skills
Accomplishments
State
City
Personal Information
Timeline
LAXMI THAPA

LAXMI THAPA

Delhi

Summary

8.9 Years' experience

Overview

9
9
years of professional experience

Work History

Client Relation Specialist

Prism/Vensure HR
07.2023 - Current
  • Processing Voids and adjustments, stop payments & retractions
  • Working on several fundings (reverse wire/ACH/Wire)
  • Assisting clients on their queries related to - deductions/garnishments, payroll reports and processing, taxation
  • Creating payroll batches, earning codes, deduction codes
  • Validating payroll data, processing timesheets
  • Working on PTO, benefit enrollment, Payroll errors.

DA

WIPRO
07.2018 - 07.2023
  • Reconciliations of Bank Statements with the Processed Claims in ERP (tracking, review and audit)
  • Responsible for doing all the manual updates on trust on monthly basis
  • Tracked capacity utilization of associates
  • Developed and delivered client specific operational training
  • SPOC for key queries, complaints, escalations/exceptions, transitions, reporting for key metrics etc
  • Calculation and disbursal of QDRO (Divorce Benefits)
  • Resolving System generated errors, identification and assigning to concerned team(s)
  • Handled tax form corrections along with other benefits and HM deductions
  • Responsible for EFT submission for all payment types
  • Handled funding request for the client, High risk process control to eliminate potential risks & errors/omissions
  • Reporting to clients through Calls & Excel reports
  • Responsible for initiating payment suspension of uncashed cheques (OCR)
  • Monthly ACH/NOC reports management with processing.

Process Associate

CAPGEMINI
12.2016 - 05.2018
  • Credit control: Reconciliation of aged receivables (AR)
  • Preparing dashboards (inflow and outflow of volume processed)
  • Dealt with Financial statements and management information
  • Responsible for making payments and Preparation of check logs and wire logs
  • Built SOP; QC of all the entries; Invoice queries
  • Prepare and maintain tracker required for the operations (AR/AP)
  • Share reports to clients on a regular basis with updated changes
  • (AR) Invoice Queries, AP Helpdesk.

Associate

GENPACT
07.2015 - 11.2016
  • Tracked and Prepared vendor reconciliation each month
  • AP Helpdesk; Performing quality check
  • Creating and updating SOP's
  • Processed invoices through three-way match (EDI & Manual)
  • Involved in reporting issues to client.

Education

M.Com -

IGNOU
07.2017

B. Com -

Delhi University
07.2015

Intermediate -

Kendriya Vidyalaya No.2, Delhi Cantt
03.2012

High School -

Kendriya Vidyalaya No.2, Delhi Cantt
03.2010

Skills

  • Debtor's management (AR)/Credit control; Creditor's management (AP); Presenting accurate financial data (R2R)
  • Economic value added/Profit maximization; Working capital control; Fund management
  • MS- Office: Word, Excel (MS office 2007 & 2010)
  • Software: Tally 9, Adtraq, Akritiv, Prism, Newgen, Solomon, Service connect, TBA, Salesforce, Client Space
  • HCM Application: E Pay, Namely

Accomplishments

  • Achieved star performer/Blaze award of the month several times in Wipro.
  • Won extra miller award in Capgemini; LEAN Certified
  • Silver and Bronze award in Genpact for consecutive quarters
  • Active participant & winner of annual cultural fest 'PHOENIX' in singing; Red Belt in Shotokan Karate
  • Certified in various singing competition shows (Sing Dil Se and KJ motion pictures)

State

India

City

Delhi

Personal Information

Date of Birth: 11/26/94

Timeline

Client Relation Specialist - Prism/Vensure HR
07.2023 - Current
DA - WIPRO
07.2018 - 07.2023
Process Associate - CAPGEMINI
12.2016 - 05.2018
Associate - GENPACT
07.2015 - 11.2016
IGNOU - M.Com,
Delhi University - B. Com,
Kendriya Vidyalaya No.2, Delhi Cantt - Intermediate,
Kendriya Vidyalaya No.2, Delhi Cantt - High School,

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