LAXMI THAPA
Delhi
Summary
8.9 Years' experience
Overview
9
9
years of professional experience
Work History
Client Relation Specialist
Prism/Vensure HR
07.2023 - Current
- Processing Voids and adjustments, stop payments & retractions
- Working on several fundings (reverse wire/ACH/Wire)
- Assisting clients on their queries related to - deductions/garnishments, payroll reports and processing, taxation
- Creating payroll batches, earning codes, deduction codes
- Validating payroll data, processing timesheets
- Working on PTO, benefit enrollment, Payroll errors.
DA
WIPRO
07.2018 - 07.2023
- Reconciliations of Bank Statements with the Processed Claims in ERP (tracking, review and audit)
- Responsible for doing all the manual updates on trust on monthly basis
- Tracked capacity utilization of associates
- Developed and delivered client specific operational training
- SPOC for key queries, complaints, escalations/exceptions, transitions, reporting for key metrics etc
- Calculation and disbursal of QDRO (Divorce Benefits)
- Resolving System generated errors, identification and assigning to concerned team(s)
- Handled tax form corrections along with other benefits and HM deductions
- Responsible for EFT submission for all payment types
- Handled funding request for the client, High risk process control to eliminate potential risks & errors/omissions
- Reporting to clients through Calls & Excel reports
- Responsible for initiating payment suspension of uncashed cheques (OCR)
- Monthly ACH/NOC reports management with processing.
Process Associate
CAPGEMINI
12.2016 - 05.2018
- Credit control: Reconciliation of aged receivables (AR)
- Preparing dashboards (inflow and outflow of volume processed)
- Dealt with Financial statements and management information
- Responsible for making payments and Preparation of check logs and wire logs
- Built SOP; QC of all the entries; Invoice queries
- Prepare and maintain tracker required for the operations (AR/AP)
- Share reports to clients on a regular basis with updated changes
- (AR) Invoice Queries, AP Helpdesk.
Associate
GENPACT
07.2015 - 11.2016
- Tracked and Prepared vendor reconciliation each month
- AP Helpdesk; Performing quality check
- Creating and updating SOP's
- Processed invoices through three-way match (EDI & Manual)
- Involved in reporting issues to client.
Education
M.Com -
07.2017
B. Com -
07.2015
Intermediate -
03.2012
High School -
03.2010
Skills
- Debtor's management (AR)/Credit control; Creditor's management (AP); Presenting accurate financial data (R2R)
- Economic value added/Profit maximization; Working capital control; Fund management
- MS- Office: Word, Excel (MS office 2007 & 2010)
- Software: Tally 9, Adtraq, Akritiv, Prism, Newgen, Solomon, Service connect, TBA, Salesforce, Client Space
- HCM Application: E Pay, Namely
Accomplishments
- Achieved star performer/Blaze award of the month several times in Wipro.
- Won extra miller award in Capgemini; LEAN Certified
- Silver and Bronze award in Genpact for consecutive quarters
- Active participant & winner of annual cultural fest 'PHOENIX' in singing; Red Belt in Shotokan Karate
- Certified in various singing competition shows (Sing Dil Se and KJ motion pictures)
State
India
City
Delhi
Personal Information
Date of Birth: 11/26/94
Timeline
Client Relation Specialist - Prism/Vensure HR
07.2023 - Current
DA - WIPRO
07.2018 - 07.2023
Process Associate - CAPGEMINI
12.2016 - 05.2018
Associate - GENPACT
07.2015 - 11.2016
IGNOU - M.Com,
Delhi University - B. Com,
Kendriya Vidyalaya No.2, Delhi Cantt - Intermediate,
Kendriya Vidyalaya No.2, Delhi Cantt - High School,
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