Laxmi Amruta Dogiparthy

Analytics Project:

• Worked on data analysis and rules using PySpark.
• Involved in the onshoring project, where all the rules for payment transactions were separated and stored in the cloud server.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.

TLM Project:

• Strong working experience in the TLM environment setup, production support activities, and change management.
• Leads vendor coordination activities for development and support.
• Collaborates with business unit partners and other IT associates to prioritize service requests that include projects, enhancements, customizations, and upgrades.
• Proficiency in troubleshooting and resolving issues.
• Proficient in handling change management workflow.
• Involved in configuring WebSphere/JBoss resources.
• Involved in JBOSS internal queues and resolved app server-related errors.
• Good at troubleshooting using traces, logs, and the log analyzer.
• Provide technical support for several applications in the SDLC, and troubleshoot the issue if any.
• Involved in TWS installation and cron job scheduling.
• Proficient in querying for required output and BIRT reports creation to present it on the front-end UI.

TLM Project:

• Strong working experience in the TLM environment setup, production support activities, and change management.
• Leads vendor coordination activities for development and support.
• Collaborates with business unit partners and other IT associates to prioritize service requests that include projects, enhancements, customizations, and upgrades.
• Proficiency in troubleshooting and resolving issues.
• Proficient in handling change management workflow.
• Involved in configuring WebSphere/JBoss resources.
• Involved in JBOSS internal queues and resolved app server-related errors.
• Good at troubleshooting using traces, logs, and the log analyzer.
• Provide technical support for several applications in the SDLC, and troubleshoot the issue if any.
• Proficient in querying for required output and BIRT reports creation to present it on the front-end UI.

TLM Project:

• Strong working experience in the TLM environment setup, production support activities, and change management.
• Proficiency in troubleshooting and resolving issues.
• Proficient in handling change management workflow.
• Involved in configuring WebSphere/JBoss resources.
• Proficient in querying for required output and BIRT reports creation to present it on the front-end UI.