Laxmi Chandana Yandapalli
Hyderabad
Summary
- Overall 5 years of experience in ServiceNow platform as ITSM, and ITOM application developer.
- Configured Applications using ServiceNow tool for ITIL Management with strong understanding of ITIL V3.
- Experience in designing and implementing integrations with third-party applications using REST, SOAP APIs.
- Experienced in working with protocols like OAuth 2.0, LDAP, HTTP, and FTP for secure authentication and data exchange.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
- Worked on implementation of ITSM on ServiceNow Platform: Change Management, Incident Management, Problem Management, Service Catalog, Request Management, Asset Management, Release Management, Customer Service Management, and ITSM Virtual Agent.
- Worked on implementation of ITOM on ServiceNow Platform: Discovery, Service Mapping, and Event Management.
- Very good knowledge and worked using GLIDE Server APIs: GlideSystem, GlideRecord, GlideAggregate. Functional knowledge and implementation experience of ITSM frameworks.
- Involved in all the different phases of the Software Development Life Cycle such as Requirement’s analysis, design, implementation, testing and support.
- Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Navistar(Proinf LLC)
10.2022 - 10.2024
- Created UI Policies and Scripts. Understood requirements of ITSM Program technological scope, its complexity, and required functionality.
- Delivered integrations between ServiceNow ITSM modules and monitoring tools to provide consolidated incident visibility.
- Optimized integration scripts and workflows to enhance maintainability and performance.
- Leveraged transform maps to ensure accurate data migration and reconciliation during integration activities.
- Assisted in the definition of business requirements, determined scope, estimated work effort, and determined duration of development activities.
- Ensured appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible consistency across development, stage, testing and production environments.
- Implemented Service-Now customization including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports.
- Created ServiceNow Applications, Modules, tables, columns as per requirements and developed a Service catalog which includes creating new catalog items, Order guides, designing workflows for Change management.
- Worked closely with IT and Business teams to develop and enhance the IT Service Management capabilities in ServiceNow.
ServiceNow Developer
Wells Fargo(Proinf LLC)
06.2021 - 08.2022
- Collaborated with cross-functional teams on feasibility, development, and alignment initiatives.
- Designed and implemented custom APIs to support business workflows, enabling dynamic data retrieval and real-time communication between ServiceNow and external systems.
- Worked on integrations of third-party applications into ServiceNow using REST and SOAP APIs.
- Involved in Pre-production, UAT, and production testing to make sure all the functionalities are working accordingly.
- Delivered support training to help customers learn key features of applications.
- Assist in Release Management during product and patch releases.
- Revised and maintained a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
- Experienced in developing Test Plans, Test Cases based upon the business requirements.
- Perform day to day administration of ServiceNow in Development, Test and Production environments to maintain business services and configuration item relationships in ServiceNow.
- Experienced working in a scrum agile development environment supporting software products.
ServiceNow Developer/Admin
Proinf LLC
01.2020 - 06.2021
- Developed and enhanced the ServiceNow tool
- Facilitate rollout of new applications, enhancements and new modules.
- Assisted in the definition of business requirements, determined scope, estimated work effort and determined duration of development activities
- Created ServiceNow Applications, Modules, tables, columns as per requirements and developed a Service catalog which includes creating new catalog items, Order guides, designing workflows for Change management
- Developed with transform maps to Load data from data sources and made sure the imported data is consistent with transform scripts
- Also, performed Integrations with LDAP for accessing the user account information
- Worked on various modules of ServiceNow like Incident management, Change management and Problem management, Service Catalog, CMDB, and Reporting
- Created the Access Control Lists (ACLs) restrict access to data by requiring users to pass a set of requirements
- During development worked with JavaScript, XML to create front-end and back-end components such as forms, buttons, views, pages, business rules and workflows
- Developed Service Catalog that includes creating items, workflows, Catalog Client scripts and giving it an enhanced view using the Service Portal
- Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release
- Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists
- Perform day to day administration of Service-Now in Development, Test and Production environments to maintain business services and configuration item relationships in ServiceNow
- Created notifications based on user requirements and configured inbound email actions to create incidents or requests
- Involved in testing ServiceNow form and reports for correct mapping of the objects and data correctness.
Education
Master's -
UNIVERSITY Of TEXAS
Arlington, Texas12-2019
Bachelor's - undefined
V.R. SIDDHARTHA ENGINEERING COLLEGE
Vijayawada, India04.2015
Skills
- Programming Languages: C, C, JAVA, SAS, C#, PL/SQL
- Web Technologies: JavaScript, Angular JS, HTML, CSS, XML, JSON
- Operating Systems: OS/390, MS Windows
- ITSM Tools: ServiceNow, HPSM
- Integration Technologies: REST, SOAP, JSON, XML, LDAP, OAuth 20
- Databases: Oracle 8x/9i/10g/11g, SQL Server 2000/2005/2012/2016
- Tools and Packages: MS Office
- Software Methodologies: Waterfall, Agile
- Protocols: HTTP, HTTPS, FTP, FTPS, SFTP, SOAP
Certification
ServiceNow Admin - 21937404
Timeline
ServiceNow Developer
Navistar(Proinf LLC)
10.2022 - 10.2024
ServiceNow Developer
Wells Fargo(Proinf LLC)
06.2021 - 08.2022
ServiceNow Developer/Admin
Proinf LLC
01.2020 - 06.2021
Bachelor's - undefined
V.R. SIDDHARTHA ENGINEERING COLLEGE
Master's -
UNIVERSITY Of TEXAS
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